Hug Life  Reviews 

4,268
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 569 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the dedicated advisors for their professional, kind attitude and remarkably thorough approach during annual policy reviews. Clients truly appreciate how seamless the communication is, noting that representatives always listen carefully and return missed calls promptly as promised. Some reviewers were happy with the significant money saved on their monthly payments while successfully upgrading to much more comprehensive coverage. People also emphasize that the entire arrangement is handled in a very smooth, stress-free manner that completely respects personal financial limits and busy schedules.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, helpful, and patient... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Service

Customers report extremely positive experiences with the service, highlighting professional, friendly, and... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and hassle-free process from... See more

Price

Clients share positive opinions on price, consistently noting that staff help secure the best deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,268)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

Kelly Hough is the best!

Kelly Hough has made the experience of arranging life and critical life cover very easy and not at all daunting considering we were talking about illnesses and death! 😂. Kelly was friendly as well as professional throughout and even when I had to come off the call for a short time she called me back at the agreed time. Kelly gave me the best product for my money and didn’t try to just sell me the highest policy. I felt considered and valued as a customer. I feel I am now covered with what I need and am very happy. Kelly you’re the best thank you

June 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Laura was extremely helpful

Laura was extremely helpful and called me when it was convenient for me, explained everything so I knew exactly what I was getting and was very patient with me.
Would definitely recommend her ☺️

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jason wong

Jason wong, was very present worker explaining everything very clearly, was really pleased to speak and get my insurance whit him

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a talk with Laura today and she…

I had a talk with Laura today and she made me a new quote for our insurances policy. Everything was very smooth, easy process. Laura was explaining to me very well ,she was a great help,she found me a great value for the new insurance.
Thank you for all your help Laura and I definitely recommend you to all my friends.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Accident Insurance

I dealt with a lady called Helen Brierley who I cannot recommend enough. She was absolutely outstanding throughout the 3 months it took for me to be able to commit to any insurance due to my own personal circumstances. Customer service was spot on!
Long story short, I was diagnosed with a heart problem during the process. Helen did not pressure me at any point; she was considerate of my changing circumstances and researched what would be the best policy for me, especially considering I had a preexisting health problem
She was transparent throughout the whole process and we went through the different financial packages to ensure I could afford any policy i was taking on.
The way I see it is, if Helen works for Hug-life and they employ someone of her calibre, then they must be brilliant!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Had a review with Kelly Hough and couldn’t be happier. She kept everything simple and I feel I have come out with a really good policy.

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Jason Wong Hug Life

Jason Wong was a very helpfull, happy and polite man. Went through everything with me. Listened to me and advised me. :)

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver Wilson was my customer service…

Oliver Wilson was my customer service adviser he was amazing talk me though every thing with great detail as I'm not very clued on with what's the best life insurance to have I highly recommend talking to him

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Review

I recently had a call with HugLife regarding a life insurance policy, and I couldn’t be happier with the experience. Jason was extremely informative, patient, and took the time to explain everything clearly and thoroughly. The whole process was straightforward and stress-free, and I never felt pressured at any point.

All of my questions were answered in a way that was easy to understand, which gave me confidence in making the right decision for my family. I would highly recommend HugLife to anyone looking for life insurance and wanting a professional, friendly, and hassle-free experience.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Life Insurance Review

Kelly, my advisor was very professional and clearly explained the products as we went through my life insurance review. My critical life insurance in now in a much better position, with my overall payments staying practically the same. I would certainly recommend their services.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to a very kind and cheery…

I spoke to a very kind and cheery introducer who passed me along to Oliver Wilson today he was very thoughtful and helpful and extremely patient as I put him on hold to take another call. He explained everything very clearly and went over necessary points when needed.
Great service

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles went through the policy and…

Laura Niles went through the policy and what was beneficial to my needs. She explained everything very clearly and was very helpful in any questions I had. She made me feel at ease and spoke to me like a person and not a statistic. Excellent service!! Thank you Laura xx

June 3, 2026
Unprompted review

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