All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
Company replied
This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but yo... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
122K reviews
Asks customers to review
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I always have a good transaction with…
I always have a good transaction with VC. Trusted source of authentic brands to buy and sell.
Thanks to all the team that put time and effort to curate all the items.
Quick payment and easy to reach out the customer service.
Prices are negotiable better offers than other private sellers.
Products are authentic and in a lot of options.
Delivery is quick and upfront.
Highly recommended!
August 12, 2026
Reply from Vestiaire Collective
Dear Janice,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Heike,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Good experience
August 12, 2026
Reply from Vestiaire Collective
Dear Katrine,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Communication is excellent and…
Communication is excellent and purchases arrive promptly.
August 12, 2026
Reply from Vestiaire Collective
Dear Christine,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Adrian,
Thank you for providing us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Super fast on all process -fm checking…
Super fast on all process -fm checking on the product ‘s authentic; acceptance ok & payment arrangement. A smoooth trade. Tnk u
August 12, 2026
Reply from Vestiaire Collective
Dear Pamela,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Sharon,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Diana,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Easy and no fuzz
Easy and no fuzz. Got paid quickly. The whole expereince was smooth. I love it.
August 12, 2026
Reply from Vestiaire Collective
Dear Lambert,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Easy and smooth
August 5, 2026
Reply from Vestiaire Collective
Dear Florence,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
The very first time.
This is my very first purchase with you guys and It was a great experience. The transaction was smooth. The product was a gucci overnight bag, and it was everything I expected. Delivery was on point. I was able to tract my package very easily. My 15% discount was added. All is well. Thank you for your Great customer service!.....Teresita.
August 4, 2026
Reply from Vestiaire Collective
Dear Teresita,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we truly hope to see you again soon!
Best regards,
The Vestiaire Collective team
Fast Shipping! As Described
Exactly as described, lighting fast shipping and arrived a week before it was supposed to! I do like the cancellation and refund policy if items were not shipped by specified date and was kept up to date, every step of the way
August 4, 2026
Reply from Vestiaire Collective
Dear Jen,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Easy to use, rapid delivery, item as hoped
It was extremely easy to order an item from Vestiaire Collective, which was delivered very rapidly and in a very good condition.
August 11, 2026
Reply from Vestiaire Collective
Dear Andyomène,
Thank you sincerely for sharing your feedback with us.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Everything was almost exactly as expected
Everything was almost exactly as expected. I paid online and received my shoes from overseas and they seem authentic. The only surprise was that I had to pay UPS $40 usd in duties to accept the $100 shoes. Not bad all in all but I thought I’d already paid taxes and duties upon check out.
August 3, 2026
Reply from Vestiaire Collective
Hello Tracy,
Thank you for taking the time to give us your feedback. We are thrilled to hear that your Louis Vuitton loafers fit you perfectly.
Regarding the fees charged by UPS, you have already paid the customs fees when you confirmed your order.
Normally, there should not be any additional costs. To help us verify this, we encourage you to contact our customer service by logging into your account > In the "Contact Us" section, or send us an email directly about this.
Thank you for your cooperation.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Rafael,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
Vestiaire is very easy to use
Vestiaire is very easy to use. My experience in all buys is very good. It isn’t so easy to sell and your advertisement may be deleted that is kind of tiring to reupload.
July 18, 2026
Reply from Vestiaire Collective
Dear Maria,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Cecilia,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Claire,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
The shipping was terrible
The shipping was terrible, I didn’t even get a notification that the package had arrived. So I couldn’t collect it and then an elderly women came with the package to me since she somehow had got the pick up code from the shipping company. To conclude, I would not have gotten my package if the women weren’t that nice and searched me up to leave it.
August 4, 2026
Reply from Vestiaire Collective
Dear Otto,
Thank you for bringing this issue to our attention.
We are sorry to learn that you were not informed about the shipment of your Maison Martin Margiela silver jewelry (ref. 69456531). We understand your concerns.
After reviewing, we see that your item is still in transit to you. Typically, the carrier will send a notification once the delivery has taken place.
In addition, you can monitor the status of your order directly from your Vestiaire Collective account:
On the App: Me » My Orders
On the Website: My Account » Orders & Sales » Order History
Thank you for your understanding. We are here for any further assistance you may need.
Best regards,
The Vestiaire Collective team
Fast shipping
Fast shipping.
The parcel was shipped and delivered in less than a week.
However, it was a bit confusing because the app suggested a delivery day, but the communication email was different.
August 4, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to share your feedback on your experience.
We are pleased to learn that the delivery time for your Paloma Barcelo sandals with reference 25041967 was satisfactory.
Regarding the discrepancy in information about the delivery date between our app and our email, please note that it is the carrier who determines this estimate. However, there are times when they encounter issues during delivery, which can lead to a slight delay.
We appreciate your understanding.
In any case, we are glad that the overall experience met your satisfaction, and we would like to express our sincere gratitude for your trust and loyalty.
Best regards,
The Vestiaire Collective team
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