Vetdispense Reviews 

463
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that navigating the online platform to order pet prescription medication is entirely straightforward, highly efficient, and considerably cheaper than purchasing products directly from local veterinarians. People also deeply appreciate the exceptionally fast delivery service, responsive customer communication, and reliable shipping methods that ensure essential medical supplies always arrive safely and promptly. Some reviewers were not happy with certain aspects of their transaction, specifically pointing out occasional delivery delays, crushed packaging upon arrival, and unexpected administrative fees. Despite these occasional drawbacks, the vast majority of consumers remain thoroughly satisfied with the overall service quality.

What people talk about most

Delivery service

People report high satisfaction with the delivery service, frequently highlighting the prompt turnaround... See more

Service

Customers report extremely positive experiences with the reliable and efficient service. Reviewers note that... See more

Order

Consumers find order to be positive, highlighting a smooth, straightforward, and efficient online process.... See more

Price

Users describe satisfaction with competitive and affordable prices compared to local veterinarians. Consumers... See more

Product

Customers consistently note positive experiences with product availability, high quality, and great pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

Always prompt in order turn around, with a person at the end of a line to help when needed. I can only recommend their professionalism and reliability.

Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

Company replied


Company details

  1. Pet Store

Written by the company

VetDispense is an independent, family-run UK online pet dispensary, founded by experienced veterinary surgeons in 2008. For nearly two decades, we have helped pet owners, animal keepers and livestock owners obtain genuine veterinary medicines, supplements and everyday animal-health products at fair, transparent prices. --- We aim to make ongoing pet treatment more affordable and easier to manage without compromising the safety, quality or professional standards your pet deserves. --- VetDispense is run by a qualified team that includes veterinary surgeons and AMTRA Registered Animal Medicines Advisers. Our premises are registered with the Royal College of Veterinary Surgeons (7025700), and we are Veterinary Medicines Directorate registered (2029797). We are independently inspected, and prescription-only medicines are supplied only after we have received a valid veterinary prescription. --- Every veterinary medicine we sell is genuine, UK sourced and fully traceable. We buy directly from the same major veterinary wholesalers that supply Vet practices throughout the UK. Medicines are stored, handled, checked and dispensed from our registered premises under the appropriate conditions, so customers can order with confidence that the product they receive has come through a legitimate veterinary supply chain. --- For UK orders, we use the premium Royal Mail Tracked 24 giving customers clear tracking and fast delivery after dispatch. Refrigerated products are packed in insulated packaging with ice packs and sent by Royal Mail Special Delivery, with cold-chain protection designed to maintain the required 2–8°C range. Refrigerated delivery is available throughout Great Britain, including the Scottish Highlands and Islands, without an additional Highlands or Islands surcharge. --- We also offer worldwide delivery on most products, using tracked international services and accepting local veterinary prescriptions for international orders. --- We strive for a straightforward ordering process, competitive prices, careful packaging, quick dispatch and responsive support. --- Whether you are ordering a regular prescription medicine for a dog or cat, treatment for a horse, or trusted animal-health supplies. We have served tens of thousands of customers since 2008 and remain committed to safe dispensing, genuine products, reliable delivery and helpful, knowledgeable service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

463 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(463)

103 reviews in the last 12 months

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Rated 3 out of 5 stars

I was a little disappointed in the delivery…

I was a little disappointed in the delivery time, although that was a fault of Royal Mail. The packaging arrived all crushed too. Maybe consider sending through a different courier or offering the option to pay more for a quicker delivery, I would definitely pay.
Very happy with price, will order again but leave plenty of time between prescriptions.

September 10, 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks for the honest review of your experience. It would appear that most of this review relates to Royal Mail's service and not ours. We were very keen to impress you, especially as you had never used us before. I can see that we actually shipped your order just 90 minutes after you ordered it.

However, as your order was placed on a Friday afternoon, this could explain the slight delay. Rest assured that we already do use Royal Mail's premium "Tracked 24" service, but would always advise customers to order a few days before they run out.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service as usual

Great service as usual. I ordered equestrian medication with prescription. Order arrived safely and quickly. I've used this business several times and the service has always been impeccable.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Reasonably priced and delivered quickly

I ordered 2 products online from vetdispense because they were the cheapest available online . Items were delivered the next day so was really happy with the delivery timescale and the price of the goods

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and quick!

We regularly order a prescription from Vetdispense for our elderly dog. The orders are always received and dispatched quickly and well packaged. The team are very responsive whenever we send prescriptions over and quick to contact us when we have sent the wrong one! Would recommend using Vetdispense.

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service!

Ease of access on the website. Clear instructions, ease of uploading Vet’s prescription to ensure the correct medication and dosage were purchased.

Great communication re dispatch and expected delivery date of the order was much appreciated. It was well packaged and arrived in tact.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

They have a good site

They have a good site. Offer good prices. I was informed via several e-mails corespondents, and my order arrived quickly. I am very pleased and surely come back! X

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, quick dispatch and great communication! Can't fault them and will definitely use again!

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Easy to upload prescription, and order. Super fast delivery . After checking a few online, Vetdispense were the cheapest. Will be using them every time I need my dogs medication.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve been ordering a refrigerated pet prescription through Vet Dispense for some time now. Communication is good. Delivery is always arranged as per my request and well packaged. Good price.
Very happy.

June 19, 2025
Unprompted review
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Reply from Vetdispense

We’re thrilled you had a great experience

Rated 5 out of 5 stars

Great service

My order was turned around quickly and arrived within the estimated time. They have always been very helpful particularly with prescriptions - sometimes I've had to have things delivered to the vets to administer, and sometimes to my home and there has never been any problems. Highly recommend them as a service for any pet owner.

June 8, 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you so much for the amazing review!

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