This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
VetDispense is an independent, family-run UK online pet dispensary, founded by experienced veterinary surgeons in 2008. For nearly two decades, we have helped pet owners, animal keepers and livestock owners obtain genuine veterinary medicines, supplements and everyday animal-health products at fair, transparent prices. --- We aim to make ongoing pet treatment more affordable and easier to manage without compromising the safety, quality or professional standards your pet deserves. --- VetDispense is run by a qualified team that includes veterinary surgeons and AMTRA Registered Animal Medicines Advisers. Our premises are registered with the Royal College of Veterinary Surgeons (7025700), and we are Veterinary Medicines Directorate registered (2029797). We are independently inspected, and prescription-only medicines are supplied only after we have received a valid veterinary prescription. --- Every veterinary medicine we sell is genuine, UK sourced and fully traceable. We buy directly from the same major veterinary wholesalers that supply Vet practices throughout the UK. Medicines are stored, handled, checked and dispensed from our registered premises under the appropriate conditions, so customers can order with confidence that the product they receive has come through a legitimate veterinary supply chain. --- For UK orders, we use the premium Royal Mail Tracked 24 giving customers clear tracking and fast delivery after dispatch. Refrigerated products are packed in insulated packaging with ice packs and sent by Royal Mail Special Delivery, with cold-chain protection designed to maintain the required 2–8°C range. Refrigerated delivery is available throughout Great Britain, including the Scottish Highlands and Islands, without an additional Highlands or Islands surcharge. --- We also offer worldwide delivery on most products, using tracked international services and accepting local veterinary prescriptions for international orders. --- We strive for a straightforward ordering process, competitive prices, careful packaging, quick dispatch and responsive support. --- Whether you are ordering a regular prescription medicine for a dog or cat, treatment for a horse, or trusted animal-health supplies. We have served tens of thousands of customers since 2008 and remain committed to safe dispensing, genuine products, reliable delivery and helpful, knowledgeable service.
Contact info
Unit 1 Airfield Road Trading Estate, NN29 7XA, Northampton, United Kingdom
- 01234 783113
- sales@vetdispense.co.uk
- vetdispense.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My prescription order was easy to place…
My prescription order was easy to place and quickly confirmed providing the assurance I appreciate. It was delivered by Royal Mail - which I prefer to commercial couriers- within a couple of days completing a very satisfactory transaction all round.

Reply from Vetdispense
Perfect delivery of senvelgo every…
Perfect delivery of senvelgo every time super quick. No hassle and responsive and informative company.

Reply from Vetdispense
Excellent, reliable service
Your company provides an excellent service and I can't recommend your company highly enough. I live in the Highlands of Scotland on the mainland and it is very difficult to get items especially Caninsulin delivered to this area which is absolutely ridiculous in this day and age - if we lived on any of the islands I could understand that it may be more difficult to meet a delivery deadline for items such as Caninsulin, however, it is very insulting to Highlanders to be treated this way.
The service your company provides is always efficient, reliable and in my opinion, outstanding - thank you so, so much.

Reply from Vetdispense
Recommend - Delivered on time as per their website…
Delivered on time as per their website timeframe (2/3 days) very easy process to order and upload the prescription on my phone - no hassle! I’d use again and would recommend. Price was lower than the vets and the process was smooth. Can’t comment on customer service as it was so easy I didn’t need to use them or contact them. Ideal!

Reply from Vetdispense
Fast postage with excellent tracking…
Fast postage with excellent tracking and visibility.
Arrived well packaged and still cold.
Would order from them again.

Reply from Vetdispense
Whatever you do don't make a mistake with your order!
Our vet gave us the wrong prescription and boy were we made to pay by this shoddy outfit. Admin charge for this and 15% bonus charge for that, make sure you read their "terms and conditions" properly. Because they will make you pay if you don't and, as a bonus, tell you in a horribly condescending tone.

Reply from Vetdispense
Reliable and fast delivery
Reliable and fast delivery
I have been ordering medication for my dog from vetdispense for a while now. They have always been accurate, reliable and the medication has arrived in good time. Thoroughly recommend.

Reply from Vetdispense
Vetdispense has been a company I have…
Vetdispense has been a company I have used for a couple of years now, their service is outstanding and their website for booking medicines required is very easy to use.
I require prescription insulin for my cat and when I order it is with me packed with ice bags within a couple of days of ordering.
All I have to do is forward a copy of my vets prescription and then order, it’s an outstanding delivery service.

Reply from Vetdispense
Happy customer
As ever, very good service. If ever there is problem, which is very rare they call me promptly. Was in post next day .

Reply from Vetdispense
Great company
Great company, my package always arrives on time and suitably chilled

Reply from Vetdispense
Efficient service
We have been ordering Librela and Paradale and find that Vetdispense is very efficient at sending out our orders and giving us updates on the date of delivery.

Reply from Vetdispense
Great Service!
Very easy to use and excellent delivery! Used several times and will continue to use.

Reply from Vetdispense
Excellent service
The order was dealt with promptly and dispatched without delay. Excellent service, thank you.

Reply from Vetdispense
Great all round
Easy to navigate website, helpful staff, prompt delivery, great prices, definitely recommend!

Reply from Vetdispense
Very quick and efficient service
Very quick and efficient service. Very good provider to deal with. Would recommend.

Reply from Vetdispense

Reply from Vetdispense
I would not even give them one star.
I would not even give them one star.
This is the worst company that I have ever used! So rude on communication and not very helpful either. I've received very sarcastic emails and was not willing to help. They will take your money quick enough and not deliver or send the parcel out. Tell you things at the last minute and expect you to drop everything. I can't wait to see their response as this company can't take any fault and make excuses. I know their reviews will be silly and their staff can't handle anything or an email asking for your money back... They are fraudsters and don't read their responses as they will make so excuses as usual. I hope they close down and do us all a favour

Reply from Vetdispense
Meds arrived quickly
Meds arrived quickly, properly refrigerated. Good price for them too - about half what it'd be directly from the vet.

Reply from Vetdispense
Smooth and efficient transactions.
I've used Vetdispense for a while now. Iniitially i was a bit unsure about ordering prescription medication online but its been really straightforward . Vetdispense keep a record of the quantity still left on each prescription, and as soon as i place an order its despatched immediately with Royal Mail 48.
Very happy to recommend to anyone unsure.

Reply from Vetdispense
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







