Products worth over 80 EUR were paid for but never delivered. First a FedEx tracking number was booked — then the order was cancelled. Fourteen days later came the announcement that it would be picke... See more
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****** Everything is ok. Support answered me and they helped me with my problem,with address.Thank you *************************** *************"************** Customer service doesnt respond!!! I... See more
I've ordered the dietary supplement for my dog from Vetloom. The price was (inclusive shipping fee) much more friendly than in my homeland. However the shipping was a bit slow, I've received my ord... See more
Second time that I bought medication for my cat here. Very reliable company, well packaged and sent with tracing possibility. One thing that could improve is the speed between payment and sending the... See more
Company details
Written by the company
Ofrece una amplia selección de productos para el cuidado y bienestar de las mascotas con gran variedad de alimentos especializados, juguetes y accesorios para perros, gatos y otros animales.
Contact info
Spain
- vetloom.co
3.6
Average
689 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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I ordered Milteforan from Vetloom
I ordered Milteforan from Vetloom. I received this medication for the rescued dog on time, and their response time was very efficient.
Thank you for a great service.
January 31, 2023
Easy to order the products
Easy to order the products, good service when it comes to me.
January 12, 2023
Soon after payment the product arrives
Soon after payment the product arrives. Good store. 👍
Only one minor problem occured for me, the way of ordering was a little bit difficult in my opinion.
December 12, 2022
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The best shop for my dog: Vetloom
My favorite shop for all needs of my dog
Kind and prompt response. I love VETLOOM and Mrs Fatima
January 26, 2023
good products in a funny webshop
great selection of medics
saves you and your pet a visit to the vet (if you know what you do)
December 26, 2022
Thanks very much for the excellent…
Thanks very much for the excellent service and very good quality items
December 17, 2022
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The staff were efficient in changing…
The staff were efficient in changing the address to the correct one, on my request, and sending the medication. It took over three weeks to receive it, but it is a matter of how the postal service works. Perhaps, next time I will try expedited delivery.
December 8, 2022
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Thieves and liars
Cheat! They steal the customer, they don't deliver the product.
On 11/28 I asked for a medicine for my dog. On the website it said delivery would be 5 to 10 days. On 12/15, 17 days later the order had not arrived.
I sent messages and emails, but they didn't solve it. the person who would receive the medicine in London returned to Brazil on the 15th.
I contacted them again and they said it was delivered! LIAR THIEVES!
They didn't deliver and they don't want to refund my money!!!
Worse! my dog will die because of their incompetence.
Do not buy from them and do not trust! I have never seen such a dishonest company that treats the customer so badly
ANSWERING WHAT YOU WROTE
first stop lying!
You don't answer, answer only when you want to! A complete disregard and disrespect for the customer.
You don't have to talk about Christmas holidays, ridiculous! I ORDERED ALMOST A MONTH BEFORE.
In fact, you gave the option to return the money or send it to another address, BUT YOU DIDN'T DO IT!
You are not worried about the health and life of the pets, but about stealing and cheating the customers.
By the way, the order tracking number does not solve the delay, the fact that it was not delivered, your incompetence and the lack of solution on your part. It's hilarious to put the tracking number as a solution!
They should be more responsible and competent and stop making up lies and excuses and work properly!
I want my money back immediately or proof of delivery to
Passage Bellevue, 8
Kremlin-Bicêtre - 94270 France
Otherwise, tomorrow, 12/27/22, I will file a complaint in Spain about your company, one in France and another in London.
The text you sent me is already a ready text that I saw as a response to other people. You guys are so dishonest that you already have the answers ready to keep fooling the customers!
I demand an immediate solution!
Do you know what is funniest? After days without answering, after I made your review on trutpilot, you replied asking to change the review.
after all, leaving your dishonesty incompetence in public knowledge, you cannot steal and deceive anyone else.
I reevaluate if you send the measurement or refund my money, immediately.
If not, I'll do another 300 evaluations, if necessary, and the complaints, I'll do them tomorrow, in case they don't give me the real solution!
December 15, 2022
Unprompted review
Reply from Vetloom | For Pet Care
Dear Isabella,
We apologize for any frustration that you may have experienced regarding the shipping of your order. Please understand that the courier company we use is a separate entity from our brand, and any delays or issues with shipping are unfortunately out of our control.
We have provided you with the tracking number for your order from the very beginning, and we offered you the option to request a return of the product and receive a full refund, or to have the product re-sent to a different address. We did inform you that due to the Christmas holiday, shipping may be delayed.
We understand that you may be disappointed with the situation, but please know that we are working hard to help pet owners provide for their beloved animals. We are dedicated to offering high-quality products and excellent customer service.
We are disappointed by the accusations you have made about our company, and we strongly disagree with your characterization of our customer service as lacking. We have always answered your calls, messages, and emails in a timely manner and have provided you with full support. We have noticed that you have a history of leaving negative reviews on the internet, not just about our company.
Despite these challenges, we still want to help you find a resolution to your issue. Please reply to the email we sent you today, and we will do our best to assist you. We ask that you refrain from making threats, as this is not helpful in finding a solution.
Thank you for giving us the opportunity to address your concerns.
****************UPDATE***********
we have made a full refund for your order today 27 Dec. sent a copy to you by email. Thanks
Sincerely,
Really fast and friendly customer…
Really fast and friendly customer support. Fast delivery to Germany.
December 19, 2022
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BEWARE!!!! FAKE company. BEWARE!!!!
This company is fake. I have not received any product from them. DO NOT buy from this site. It is a scam. I ordered in November and they have NOT sent any product to me. Beware!!!! When you text them they make several excuses. All the names given are fake. This company will be taken down. PLEASE REPORT TO ACTIONFRAUD UK and all cyber organisations(Including Police). The quicker we get them taken down the better. THIS A FAKE COMPANY.
November 26, 2022
Unprompted review
Reply from Vetloom | For Pet Care
Hi Marios,
Your behavior with our team is unacceptable, misleading, insulting, and a terrible way of communication. As we have previously mentioned in our emails, your order was sent on 7 Dec and reached the UK on 9 Dec. We have provided you with the tracking number and the tracking link so that you can check and track the status of your order. Unfortunately, the snow in the UK caused delays in delivering your order. This was beyond our control as it was a force majeure situation.
Despite this, you continued to cause trouble and threaten our team through email, WhatsApp, and phone. We understand that you may have been frustrated, but this kind of behavior is unacceptable.
In order to put an end to this situation and cut off any further communication and relation with you, we have made a full refund of your order today. Please see the attached copy of the refund. This means that you will very soon receive the products and the amount paid for them. If you do not want the products after receiving them, we can arrange for them to be returned. Please let us know if this is the case.
We have your full name, address, email, and mobile number on file.
We hope that you will realize how wrong you were in your actions and how far you took things. We work hard to help pet owners provide a better life for their animals. We do not welcome customers like you and it is not worth our time to continue dealing with your case and receive further insults and threats.
Sincerely,
I received my Product after submit a bad review on Trustpilot
I ordered a product in November, I paid for it and I never received. I made contact by WhatsApp and the only answer that I received is that my order is on the way… for 1 month… When I asked for a tracking number they stopped to answer me. So I submitted the case here, they answered and sent the product, now I received it.
December 10, 2022
Unprompted review
Reply from Vetloom | For Pet Care
Hi Luciana , could you place contact to us by email? We will check why thus shipping is deleyed with the courier. We will do our best to help you. Thanks
They take your money, stock or not
I placed my order with expedited delivery at 9:30 in the morning.
I finally received request for payment at 16:30 (yep, they don’t have online payment method)
I paid immediately.
27 hours later the order is cancelled because “it would have been delayed” – in other words no stock.
Therefore, they had no stock to begin when accepting the other, still requested payment and then took more than a day to reject the order.
These people don’t have your animal’s concern in mind
Avoid avoid avoid
November 30, 2022
Unprompted review
Reply from Vetloom | For Pet Care
Hi Neil. We are sorry but we ran out of this product since we care a lot about the animals health decided to refund you immediately .Thanks
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