Thank you vetmedi, our cat has been diagnosed with heart disease and will be on medication the rest of his life, currently 2 tablets a day. Vetmedi were able to provide the tablets at a fraction of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely helpful staff . They went out the way to contact me when my order didn't look right and they were absolutely correct if clicked the wrong button 😪 So thanks to the kind staff my dog got he... See more
Company replied
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
For a first timer , doing this the system works well, easy to do. All the way you get emails telling you how your parcel is going and delivery times are quick. Thanks to a professional service will no... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Overall fine
Overall fine. However, when I was contacted by the company to say they had received a prescription from my vet and that I needed to place an order, it was confusing when I placed an order to be asked for a prescription.
July 31, 2026
Reply from VetMedi.co.uk
Thank you for your 4-star review and for sharing your feedback with us. We’re pleased to hear that your experience was overall fine, but we’re sorry for the confusion around the prescription when placing your order.
We completely understand how this could be unclear, we’ll certainly take your comments on board as we look for ways to make the ordering process clearer and more straightforward.
We’d love to make your next experience a 5-star one! If there’s anything else we could do in future to improve your experience with Vet Medi, we’d really appreciate you letting us know.
Straight forward to order and kept…
Straight forward to order and kept informed about delivery
July 31, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful 5-star review! ⭐ We’re delighted to hear that you found ordering through Vet Medi straightforward and that our delivery updates kept you well informed. We really appreciate you taking the time to share your experience and trust us with your pet’s prescriptions.
Easy to use website.
Easy to use website.
Excellent customer service.
Superb and speedy dispatch of order.
July 31, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review! ⭐ We’re thrilled to hear that you found our website easy to use and were happy with the customer service you received. It’s also great to know your order was dispatched quickly. We truly appreciate your kind words and your trust in Vet Medi.
Great Service
Easy process especially when our vet did most of the work. Quick delivery too so overall very satisfied with VetMedi and their service level.
July 31, 2026
Reply from VetMedi.co.uk
Thank you for your lovely 4-star review! ⭐ We’re delighted to hear that you found the process easy, especially with your vet’s help, and that your order arrived quickly. It’s great to know you were satisfied with Vet Medi and our service.
We’d love to make your next experience a 5-star one! If there’s anything we could have done differently or anything you feel we could improve, we’d really appreciate you letting us know. Your feedback helps us continually improve our service.
Reply from VetMedi.co.uk
Thank you so much for your 5-star review! ⭐ We’re delighted to hear that you found Vet Medi easy to order from and that your prescription arrived quickly. We really appreciate you taking the time to share your experience and hope to continue providing a fast and convenient service for you and your pet.
Excellent service
Very helpful. Quick response to email enquiry and meds delivered very quickly.
July 31, 2026
Reply from VetMedi.co.uk
hank you so much for your wonderful 5-star review! We’re delighted to hear that our team was helpful, responded quickly to your email enquiry, and that your pet’s medication arrived promptly. Providing a reliable and efficient service is very important to us. Thank you for choosing Vet Medi!
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve once again received excellent service and found our prices competitive. We truly appreciate your continued support and trust in Vet Medi.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We’re so pleased to hear that you were happy with our communication and service. Providing a smooth and reliable experience for our customers is very important to us. Thank you for choosing Vet Medi!
Reply from VetMedi.co.uk
Thank you for your lovely 5-star review! We’re delighted to hear you were happy with our service. We really appreciate you choosing Vet Medi for your pet’s prescriptions and taking the time to leave us a review.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We’re so pleased to hear that you were happy with our service and the prompt delivery. We really appreciate you choosing Vet Medi for your pet’s prescriptions and taking the time to share your experience.
I was impressed by the service and ease…
I was impressed by the service and ease of ordering and quick delivery.
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were impressed with our service and found the ordering process easy and straightforward. It’s also great to know your order arrived quickly. We really appreciate you choosing Vet Medi and taking the time to share your experience with us.
For a first timer
For a first timer , doing this the system works well, easy to do. All the way you get emails telling you how your parcel is going and delivery times are quick. Thanks to a professional service will not hesitate to use again.
July 31, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your first experience with Vet Medi was smooth and straightforward. We know ordering pet prescriptions online can feel new at first, so it’s great to hear that our system, updates, and delivery process helped make everything easy and reassuring.
Our team works hard to provide a professional and reliable service for pet owners, and we truly appreciate your kind words. Thank you for choosing Vet Medi, we look forward to helping you again in the future.
Fast sevice
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your 5-star review! We're delighted to hear you were happy with our fast service. At Vet Medi, we know how important it is for pets to receive their medication quickly, so it's great to know we met your expectations. We really appreciate your support and look forward to helping you again whenever you need us.
Tip top service
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We're so pleased to hear you received tip-top service. Providing a fast, reliable, and hassle-free experience for both pets and their owners is what we strive for every day. We really appreciate your support and look forward to helping you again whenever you need us.
Good service
Ordering was easy. Prompt response to my query and speedy shipment. Very happy with the service
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy, received a prompt response to your query, and were pleased with the speedy delivery of your pet's prescription. Providing a smooth, reliable service and excellent customer support is what we aim for, so it's great to know we met your expectations. We really appreciate your kind words and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your 5-star review! We're delighted to hear you were happy with our service. Your feedback means a lot to us, and we're pleased we could help with your pet's prescription. We appreciate your support and look forward to serving you again in the future.
So easy to order and the price is great…
So easy to order and the price is great also the quick postage service is brilliant
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process so easy, appreciated our competitive prices, and were pleased with our quick delivery service. We work hard to make getting your pet's prescriptions as simple and convenient as possible, so your kind feedback means a lot to us. Thank you for choosing Vet Medi, we look forward to helping you and your pet again soon!
Good helpful service
Friendly, helpful staff helped me place my first order. Also a prompt delivery.
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your wonderful 5-star review! We're so pleased to hear that our friendly and helpful team made your first ordering experience an easy one, and that your pet's prescription arrived promptly. Providing excellent customer service and fast delivery are priorities for us, so your kind feedback is greatly appreciated. Thank you for choosing Vet Medi, we look forward to helping you and your pet again in the future!
Good fast reliable service
Good fast reliable service. Able to speak to a helpful member of staff
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your lovely 4-star review. We’re delighted to hear that you found our service fast and reliable, and that our team was able to provide helpful support when you needed it.
At Vet Medi, we’re always working to make the experience as smooth and convenient as possible for pet owners and their furry companions. We’d love to know what we could do differently in the future to make your experience a 5-star one.
Thank you again for choosing Vet Medi and for taking the time to share your feedback.
It was my first time of ordering on…
It was my first time of ordering on line so I phoned to make sure everything was in order. The lady was very helpful and confirmed they had received the vet's prescription. The meds arrived a week later.
July 30, 2026
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We're delighted to hear that your first experience ordering with Vet Medi was a positive one. It's great to know our team was able to reassure you over the phone, confirm that we had received your vet's prescription, and help make the process as smooth as possible. Thank you for choosing Vet Medi, we really appreciate your trust and look forward to helping you again in the future.
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