Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely helpful staff . They went out the way to contact me when my order didn't look right and they were absolutely correct if clicked the wrong button 😪 So thanks to the kind staff my dog got he... See more
Company replied
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
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For a first timer , doing this the system works well, easy to do. All the way you get emails telling you how your parcel is going and delivery times are quick. Thanks to a professional service will no... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Easy to buy on prescription but very…
Easy to buy on prescription but very slow delivery
July 28, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review. We’re pleased to hear that you found it easy to purchase your pet’s prescription through Vet Medi.
We’re sorry to hear that your delivery was slower than expected. We understand how important it is to receive your pet’s medication promptly, and we’re always working to improve our delivery experience.
We’d really appreciate any further feedback on what we could do to make your experience a 5-star one in the future. Thank you for choosing Vet Medi, and we hope to provide an even better service next time.
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with our prompt dispatch, careful packaging, and overall service. We take great care to ensure your pet's prescriptions are handled efficiently and arrive safely.
Thank you for choosing Vet Medi and for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.
They get order done quick very nice…
They get order done quick very nice people bend over backwards for you always there to help wouldn't go anywere else thank you 01 08 2026
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're truly grateful for your kind words and are delighted to hear that you’ve received quick service and helpful support from our team. We always aim to make the prescription process as smooth as possible and are happy to go the extra mile to help our customers and their pets.
Thank you for your continued trust and for choosing Vet Medi. Your support means a great deal to us, and we look forward to being here whenever you need us.
Great service
Great service. Easy to order, upload prescription and kept informed about progress of item when out for delivery.
July 27, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our service easy to use, from uploading your prescription through to tracking your order progress. Keeping our customers informed throughout the process is something we really value, so it's great to know this helped make your experience a positive one.
Thank you for choosing Vet Medi and for taking the time to share your feedback. We look forward to helping you with your pet's prescription needs again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our ordering process reliable and user friendly. We aim to make obtaining your pet's prescriptions as simple and convenient as possible, while providing a service you can trust.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with our communication and fast delivery service. Keeping our customers updated and ensuring prescriptions arrive promptly are both important parts of the service we provide.
Thank you for choosing Vet Medi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were happy with our service and found our prices competitive. We understand how important it is for pet owners to have access to affordable prescription options, while still receiving a reliable and convenient service.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our service quick, efficient, and timely. We always aim to make the prescription process as smooth and convenient as possible for our customers and their pets.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that you found Vet Medi easy to deal with and that you were happy with our service and delivery.
Providing a simple and reliable experience for you and your pets is something we really value. We’d love to know what we could do in the future to make your experience a 5-star one, as your feedback helps us continue to improve.
Thank you for choosing Vet Medi!
Product Fine, Price Good, Slow Delivery.
I ordered the senvelgo via a google search and it was just about the cheapest available. I ordered it and attached the prescription. It took them 2 clear days (ordered on Thursday and was dispatched until the Tuesday) to approve this and dispatch it. I have ordered this from other suppliers previously and it has always been dispatched within 24hours. Not horrendous, but why so long…🤷🏿♂️
July 27, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with both the price and the product.
We're sorry that the dispatch time didn't meet your expectations. While we always aim to process orders as quickly as possible, all prescription medications must undergo a clinical review and approval before they can be dispatched. Depending on order volumes and when an order is placed, this process can sometimes take a little longer than expected.
We appreciate your comments, as they help us identify where we can improve our service. We hope that despite the delay, you'll consider ordering with us again in the future, and we'll do our best to provide a smoother experience next time.
Great experience
Great experience. I was well informed and speedy delivery. Will use them again. Thx
July 27, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had a great experience with Vet Medi. Keeping our customers well informed and ensuring prompt delivery are important parts of the service we provide, so it's wonderful to know this made a positive difference.
Thank you for choosing Vet Medi and for your kind words. We really appreciate your support and look forward to helping you again with your pet's prescription needs in the future.
Wonderful team easy to order always…
Wonderful team easy to order always delivers on time cant recommend enough
May 8, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've had such a positive experience with our team. Making the ordering process easy and ensuring reliable, on-time delivery are priorities for us, so it's fantastic to know we've met your expectations.
Thank you for your kind recommendation and for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pet again in the future.
Very professional and helpful in…
Very professional and helpful in resolving a problem with my medication order due to an error with the prescription from my vet.
July 27, 2026
Reply from VetMedi.co.uk
Thank you so much for your 5-star review!
We're delighted to hear that our team was able to support you and help resolve the issue with your medication order. We understand that prescription queries can sometimes arise, and we're always here to provide guidance and work with our customers to find a solution as quickly and smoothly as possible.
Thank you for your kind words and for choosing Vet Medi. We really appreciate your trust and support, and we look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from Vet Medi. Providing a reliable and efficient experience for our customers and their pets is always our goal.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you again in the future.
Excellent price and speedy delivery
Excellent price and speedy delivery. Will be ordering again!
July 14, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with our competitive prices and speedy delivery. We always aim to provide a convenient, reliable service that makes managing your pet's prescriptions as easy as possible.
Thank you for choosing Vet Medi and for your kind words. We really appreciate your support and look forward to helping you again with your pet's prescription needs in the future.
Millimax worming tablets
Millimax worming tablet description and quantity needs to be clearer. Weight for puppy, small dog and large dog should be separate and month quantity required should be 1, 2 or 3
July 14, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the Milimax worming tablet listing. We understand how clearer information on puppy, small dog, and large dog weight ranges, as well as the recommended quantity for 1, 2, or 3 months of treatment, would make the ordering process much easier.
Your suggestions are valuable, and we'll pass them on to our team as we continue to improve our product descriptions and website experience.
Thank you again for your feedback, and we hope to provide you with an even better experience next time.
Very prompt service and good prices
July 13, 2026
Reply from VetMedi.co.uk
Thank you so much for your 5-star review!
We're delighted to hear that you were pleased with our prompt service and competitive prices. Providing a fast, reliable, and affordable prescription service for pets is something we work hard to achieve.
Thank you for choosing Vet Medi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Very good service and a lot cheaper…
Very good service and a lot cheaper than the vets even after paying £27.00 for prescription
July 13, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were happy with our service and found our prices competitive. We understand that managing pet healthcare costs is important, and we’re pleased to provide a convenient and affordable option for prescription medications.
Thank you for choosing Vet Medi and for sharing your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Mollys tablets
Tablets turning up very good service will be more than happy to ues your services again.
July 26, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your tablets arrived safely and that you were happy with the service you received. Providing a reliable and convenient prescription service is our priority, and we're pleased to know we met your expectations.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you and your pet again in the future.
It was on time and really happy with it…
It was on time and really happy with it as it’s helping
July 26, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your order arrived on time and that you’re happy with the results. Knowing that your pet is benefiting from their medication is the most important thing, and we're pleased to have been able to support you.
Thank you for choosing Vet Medi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
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