VetsterReviews 

2,919
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making them feel supported and cared for. Many highlight the exceptional service, noting its convenience, efficiency, and the ease of accessing veterinary care, especially for pets who find clinic visits stressful. The user experience is frequently described as smooth and straightforward, with an easy-to-use platform that facilitates quick appointments and clear communication. Reviewers also appreciate the affordability of the service compared to traditional emergency vet visits. However, some customers mentioned issues with the pricing model, feeling misled by initial advertisements, and experienced problems with veterinarians being unable to prescribe medication in certain states. A few also reported technical difficulties with video connections and a lack of assistance from the company in resolving these issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, often praising its convenience, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's excellent listening... See more

Price

People report positive experiences with price, often finding it affordable and cheaper than traditional vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughl... See more

Company replied

Rated 5 out of 5 stars

In less that 15 minutes I felt seen, heard, immediately educated, thoroughly walked through a care plan--explained medication and why they were recommended and how it should treat my cat--then walked... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

Company replied

Rated 5 out of 5 stars

Easy to schedule appts fast and less stressful for my cat. My cat hates leaving the house and often becomes stressed, hissing and even fighting. This sometimes means I need to administer medication to... See more

Company replied


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency Veterinarian Service
  4. Veterinary Pharmacy

About Vetster

Written by the company




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,919)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very happy with the level of…

I’m very happy with the level of service I’ve received with Vetster. I’m very happy this is available to us to quell our worries until we can see our vet in person.

June 20, 2026
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Reply from Vetster

Hi Marlene,

Thank you for your wonderful 5-star review! We're so happy that Vetster provides you with peace of mind.

Rated 5 out of 5 stars

Virtual vet appointment

Very convenient, straightforward, easy process

June 20, 2026
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Reply from Vetster

Thanks for sharing your experience, great to hear it was convenient and easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Dr Jassal was very professional and…

Dr Jassal was very professional and knowledgeable and knew exactly what was needed for my senior dog.

June 19, 2026
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Reply from Vetster

Thanks Jodie,

We're so glad to hear Dr Jassal provided excellent care for your senior dog. Thank you for your kind words.

Rated 5 out of 5 stars

Easy and professional

Easy and professional , affordable and convenient

June 18, 2026
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Reply from Vetster

Hi Bliss,

We are so glad you found us easy, professional, affordable, and convenient! Thank you for your feedback.

Rated 5 out of 5 stars

The Best

Thorough and professional! My favorite vet to bring my pets to.

June 17, 2026
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Reply from Vetster

Thank you Jenny,

We're so glad you had a great Vetster experience. Thank you for your kind words!

Rated 5 out of 5 stars

Fast appointment

I was able to get into an appointment within 20 minutes of booking. It was fast and easy and contained a lot of great information

June 16, 2026
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Reply from Vetster

Hi Carleigh,

We're so glad you had a fast and informative experience with us. Thank you for sharing!

Rated 5 out of 5 stars

easy to access

easy to access, good p rice

June 16, 2026
Vetster logo

Reply from Vetster

Hi Alison, it's wonderful to hear that your Vetster appointment went well. Thank you for the 5-stars!

Rated 5 out of 5 stars

Would recommend vetster

I really appreciate being able to see a vet virtually as the closest exotic vet for my rats is over an hour away.

June 15, 2026
Vetster logo

Reply from Vetster

Thank you Brittany,

We're so glad Vetster is helpful for your rats, especially with the distance to an exotic vet! Thank you for sharing!

Rated 5 out of 5 stars

Dr Patel was 2 min early

Dr Patel was 2 min early! Right from the start was an excellent listener, compassionate and thorough with his advice while advising me of the limitations of a virtual appointment. I would absolutely trust either of my dogs with him as their care provider.

June 14, 2026
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Reply from Vetster

Hi Rob, we're so glad to hear that your Vetster vet provided such prompt, compassionate, and thorough care. Thank you for sharing your experience and for the 5-stars!

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