VetsterReviews 

2,919
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making them feel supported and cared for. Many highlight the exceptional service, noting its convenience, efficiency, and the ease of accessing veterinary care, especially for pets who find clinic visits stressful. The user experience is frequently described as smooth and straightforward, with an easy-to-use platform that facilitates quick appointments and clear communication. Reviewers also appreciate the affordability of the service compared to traditional emergency vet visits. However, some customers mentioned issues with the pricing model, feeling misled by initial advertisements, and experienced problems with veterinarians being unable to prescribe medication in certain states. A few also reported technical difficulties with video connections and a lack of assistance from the company in resolving these issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, often praising its convenience, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's excellent listening... See more

Price

People report positive experiences with price, often finding it affordable and cheaper than traditional vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughl... See more

Company replied

Rated 5 out of 5 stars

In less that 15 minutes I felt seen, heard, immediately educated, thoroughly walked through a care plan--explained medication and why they were recommended and how it should treat my cat--then walked... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

Company replied

Rated 5 out of 5 stars

Easy to schedule appts fast and less stressful for my cat. My cat hates leaving the house and often becomes stressed, hissing and even fighting. This sometimes means I need to administer medication to... See more

Company replied


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency Veterinarian Service
  4. Veterinary Pharmacy

About Vetster

Written by the company




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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4.9

All reviews

(2,919)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

She was She was very helpful

She was very helpful and made the experience easy and smooth

June 14, 2026
Vetster logo

Reply from Vetster

Hi Nicole,

We're so glad to hear that your Vetster vet was so helpful and made the experience easy and smooth for you. Thank you for taking the time to share!

Rated 5 out of 5 stars

So easy to use!

So easy to use!

June 13, 2026
Vetster logo

Reply from Vetster

Hi Kate,

We're glad to hear that your Vetster appointment went well. Thanks for sharing!

Rated 5 out of 5 stars

It was exactly what I needed

It was exactly what I needed. I’m thankful to have this service available

June 13, 2026
Vetster logo

Reply from Vetster

Hi Jamie, we're so glad to hear the service was exactly what you needed. Thank you for taking the time to share your appreciation for Vetster!

Rated 5 out of 5 stars

Awesome

Informative and professional

June 13, 2026
Vetster logo

Reply from Vetster

Hi Macie, we're glad to hear your Vetster experience was so informative and professional. Thank you for taking the time to share!

Rated 5 out of 5 stars

Dr. Corey is Great!

Dr. Corey was caring and empathetic understanding my concerns and provided a plan together for Paco to hopefully get well! Definitely recommend!

June 13, 2026
Vetster logo

Reply from Vetster

Hi Christian, we're happy to hear that your Vetster vet was so caring and that you have a clear plan in place for Paco. Wishing Paco a speedy recovery, and thank you so much for the recommendation!

Rated 5 out of 5 stars

Fast, easy, convenient

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

June 13, 2026
Vetster logo

Reply from Vetster

Hi Sara, it's great to hear that the booking process was fast and easy, and that we could provide the timely medical guidance you were looking for. Thank you for the 5-stars!

Rated 5 out of 5 stars

Dr's experience and knowledge was very…

Dr's experience and knowledge was very welcome. Was concerned with the problem. Took his time no hurry in diagnosing dogs problem. Very satisfied.

June 13, 2026
Vetster logo

Reply from Vetster

Hi Art, we're so glad to hear that your Vetster vet took their time and provided such knowledgeable, thorough care for your dog. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

He’s amazing!

The doctor, speed and access!

June 12, 2026
Vetster logo

Reply from Vetster

It's wonderful to hear you had such quick, easy access to a great doctor. Thank you for taking the time to share!

Rated 5 out of 5 stars

Great Experience from Start to Finish

Great experience overall. The virtual appointment was easy to set up, the doctor was knowledgeable and took the time to address all of my concerns about Sprout. I left feeling confident in the care plan. Would definitely recommend

June 12, 2026
Vetster logo

Reply from Vetster

Hi Richard,

We're so glad to hear that your Vetster appointment was easy to set up and that you feel confident in Sprout's care plan. Thank you so much for the 5-stars!

Rated 5 out of 5 stars

Very professional and kind experience

The app itself is easy to use and affordable for times where you don’t want to spend a lot more at your local vet. The vet we connected with was very kind and professional and gave us a good path to follow.

June 12, 2026
Vetster logo

Reply from Vetster

We're happy to hear the app was easy and affordable for you. It's great that your Vetster vet provided such kind, professional guidance and a clear path forward. Thank you for sharing!

Rated 5 out of 5 stars

This was a wonderful and helpful…

This was a wonderful and helpful doctor! He was compassionate empathetic and answered all of our questions!

June 12, 2026
Vetster logo

Reply from Vetster

It's great to hear your doctor was so compassionate and took the time to answer all of your questions. Thank you for sharing your experience, Mary!

Rated 5 out of 5 stars

Kindness and understanding

Dr. Lapera's understanding of my situation with Shiloh and her patience with connecting.

June 12, 2026
Vetster logo

Reply from Vetster

Thank you Salvatore! We're thrilled you had a great appointment with Dr. Lapera!

Rated 5 out of 5 stars

The best place to find Dr

The best place to find Dr, appointments, good professionals and prescriptions. Very easy when you can't go to a vet clinic and the cost are cheaper. The best decision I made to contract them.

June 11, 2026
Vetster logo

Reply from Vetster

Hi Eliana,

Thank you for your kind words! We're so glad to hear that Vetster provided convenient, affordable access to great professionals and prescriptions.

Rated 5 out of 5 stars

Dr Kaur was patient

Dr Kaur was patient, she listened well and gave great advice. I feel much relief!

June 11, 2026
Vetster logo

Reply from Vetster

Hi Ann,

We're so glad you feel relief! We appreciate your kind words about Dr Kaur!

Rated 5 out of 5 stars

Dr Michael Perry is exceptional.

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughly go over all the details and issues, making us feel completely supported and cared for. The quality of the video call was good. It was not choppy or frustrating as many video sessions can be. I had slight audio issues where it would drop out randomly, but that was likely due to my Internet strength but the doctor was very patient.

June 11, 2026
Vetster logo

Reply from Vetster

Thanks Madrio,

We are so pleased to hear about your positive experience with Dr. Perry and Vetster. It's wonderful that you felt supported and cared for during the video call. Thank you for sharing your kind words.

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