My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, quick to send out policy documents.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Alfie and Monty
I’m more than happy with the service I’ve received mainly because I can’t talk very well owing to cancer.
Hilary was excellent no rush took her time to go through the questions only wish everywhere was the same. This is the service you expect when you have a medical problem never mind 5 stars I’m more than happy to give her 10 stars well done.
January 14, 2026
Reply from Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
I found the set up of the policy…
I found the set up of the policy straight forward and the person on the telephone was very helpful and made things clear.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Reanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Problem resolved for now
Disappointing customer service. Huge volume of emails pushing me to sign up - even after I had! I did sign up and was promised a free ‘puppy pack’ Nothing has arrived. I emailed them - no response. Hoping their response to any insurance issues is more efficient
Update - received a telephone call from Vetsure apologising for their various oversights. Reassuring that they have recognised their shortcomings and responded.
December 12, 2025
Reply from Vetsure Pet Insurance
Hi,
Thank you for taking the time to update your review. We’re pleased we were able to reassure you and resolve your concerns over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
very easy to set up
very easy to set up, and pleased with the overall process. I can sit back and relax now. knowing my little cat Meow Meow is all covered. even though she is an indoor cat,
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Shelly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Meow Meow's journey.
Kind regards,
Kelly and The Vetsure Team
Great fast efficient experience
Great fast efficient experience. Well communicated and very friendly.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Luke,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Was very helpful
Was very helpful spent time talking through my concerns never rushed me allowed me to make my decisions
January 5, 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Professional and easy to access peace…
Professional and easy to access peace of mind for both my dogs
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Suzy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Deanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I phoned up to ask about the insurance…
I phoned up to ask about the insurance had a lovely lady explained everything with me .said I would talk it over with my husband. So phoned back next day had another lovely lady go over everything with me very happy to take insurance out thank you
January 9, 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It is a pleasure to have my 2 doggies…
It is a pleasure to have my 2 doggies insured with yourselves. On taking my policy out your staff were friendly & helpful. I have sadly had to claim for Charlie a few times now and there has never been a problem. I would just like to thank vetsure for making everything easy.
December 29, 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Graham,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Vetsure excellent customer service
Vetsure was recommended by a friend after frustration with another insurer. I changed both my dogs over to Vetsure in September 2021 to the enhanced plan of £7000 for peace of mind and have no regrets. I have had no issues with various claims made - all settled promptly and fairly. Vetsure were kind and compassionate when recently lost one of my much loved dogs suddenly/unexpectedly. All conversations have been met with kindness, care and consideration. I have no hesitation in recommending thoroughly.
January 8, 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi Pam,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Communication was amazing
Communication was amazing. Everything was explained so well so I could find the best cover for my kitten. This is my first insurance company for a pet and I hope to stay with this company for the entirety of my pets life.
January 7, 2026
Reply from Vetsure Pet Insurance
Hi Carmen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Would definitely recommend Vetsure
Had a lady from this company contact me yesterday to see if I wanted to take out pet insurance (had been getting quotes, so was expecting a few calls). The price I was quoted from vetsure was far more reasonable than any other quote I received so I took the policy out there and then.
The lady I spoke to was so friendly and knowledgeable, she really made things clear to me.
Obviously I hope I don't have to make a claim but, I think, that if I do, my pets are in good hands
January 6, 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I was given a code for further discount…
I was given a code for further discount but not able to add it to order so ended up ordering with a lovely lady but took ages to complete.
December 29, 2025
Reply from Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
We’re sorry to hear you felt the phone call was a little lengthy. We always aim to keep our calls as clear and efficient as possible, however there are certain points we’re required to cover to ensure everything is explained correctly and in line with regulations. These conversations can sometimes take a little longer to make sure everything is fully covered.
Thank you again for choosing Vetsure.
Kind regards,
Kelly and the Vetsure Team
Advisor thorough & helpful
The advisor I spoke with on the phone was extremely thorough and made sure I fully understood everything.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Got the insurance through the vets yeh…
Got the insurance through the vets yeh we’re very helpful
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Katie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Well explained policy and cost and…
Well explained policy and cost and conditions. Clear and precise
December 31, 2025
Reply from Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent service but didn’t receive…
Excellent service but didn’t receive paperwork of policy through post
December 22, 2025
Reply from Vetsure Pet Insurance
Hi Catherine,
Thank you very much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
In relation to your policy paperwork, we aim to be as eco-friendly as possible, so documents are sent by email as standard unless postal is specifically requested. We’ve reviewed your policy and can see that post wasn’t requested at the time of sale; however, we’ve now arranged for your documents to be sent by post, and they should be with you early next week.
We hope this helps to address any concerns you may have had, and please don’t hesitate to get in touch if we can assist further.
Kind regards,
Kelly and the Vetsure Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.