Vettura - autonoleggio / car rental Reviews 

1,155
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and professional during both pick-up and drop-off processes. Consumers also note that the airport shuttle service is smooth, well-organized, highly efficient, and makes traveling very easy. Some people were dissatisfied with vehicle cleanliness, reporting that the cars received upon arrival were dirty and poorly maintained. Reviewers additionally mentioned unexpected high fees, fuel discrepancies, and strict, expensive charges for minor scratches found during the final vehicle inspection. Visitors pointed out that checking vehicle conditions beforehand can sometimes be difficult under poor lighting conditions at night.

What people talk about most

Service

Users describe positive interactions with service, highlighting organized and efficient handling with short... See more

Staff

People report positive experiences with staff, highlighting their friendly, professional, and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. On one hand, many... See more

Price

Customers consistently note ambiguous experiences with price, as opinions regarding costs vary widely. Many... See more

Quality

Clients share ambiguous opinions on quality, with opinions sharply divided. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more

Company replied

Rated 5 out of 5 stars

New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more

Rated 5 out of 5 stars

We had an amazing experience, from the booking to being picked up at the airport. The check in was flawless, we had our car in minutes. Pietro helped us and gave us great tips from sites to how to s... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly — from pick-up to return, and even the communication before arrival. The staff were super friendly, with no pressure to buy their insurance (I had mine from DiscoverCars.com),... See more


Company details

  1. Car Rental Agency

Written by the company

Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,155)

395 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad service

Make sure they don't rip you off. I was given a car that I had to return because it wouldn't lock. It hadn't been inspected beforehand. Afterwards, they charged me €125.00 for a hubcap that costs €45.00!

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Had no issue with the pick up however…

Had no issue with the pick up however after returning the car, I was told everything is oke and my deposit will be realised in a couple of days ( Ive also had extra insurance purchased ), it's been almost 2 weeks and I still haven't received a realise certificate and my deposit is still blocked.
They won't even reply to emails

August 20, 2026
Rated 5 out of 5 stars

A really good experience

A really good experience, short trip from the airport to collect the car in a mini bus.
Bit of a wait whilst others picked up their cars, but once we got to the front of the queue the staff were very friendly. We got a nice car and the paper work was completed very quickly. When we returned the car, it was checked in quickly, the staff very friendly again, didnt try and pick us up on any little scratches etc and the minibus back to the airport was super quick. Im always a bit nervous that car rentals are going to pick you up on the littlest thing, but these guys didnt, they were great. Thank you!

August 5, 2026
Rated 3 out of 5 stars

I rented a car in august 2026 at Olbia…

I rented a car in august 2026 at Olbia airport (Sardinia) coming from Amsterdam. It was ok, no scamming, but don't expect much customer service. Therefor three stars.

I followed instructions and called to be picked up at the airport with a shuttle which would bring us to the car rental place. This took a while (30min +). Apparently we were in the wrong place, we were on the parking lot in the middle of A3 and you should be on the side where the barriers are where many of these shuttlebuses operate from. Would have been nice to have been told this explicitely and maybe a little map in the email?
The whole experience is that they can give you the feeling everybody knows this and if you don't you are stupid. Also the shuttle bus is not exclusive but shared with many others.

The car rental in itself was ok, not super friendly but no attempts to upsell us extra insurance. Car was damaged but all the damages were honestly put on the papers I got. For the less experienced car renters out there; always check damages and take photo's of damages immediately when you get the car.
Driving in Sardinia can ask a lot of the car and driving and parking in spots that are extreme slopes, narrow streets, dust roads, having to park half on the street). Extra insurance is not a crazy idea if this gives you stress.

Bringing back the car was easy. I did not wash it but rinsed off the biggest dust and there were no extra fees asked. Full deposit was refunded after 1 week.

August 15, 2026
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Sara,

thank you for sharing your experience. We are pleased that the rental itself went smoothly, that all pre-existing damage was correctly recorded, and that the return and full deposit release were completed without any additional charges.

We are sorry that finding the shuttle pick-up point caused a longer wait. The meeting point is beside the barriers in parking area A3, and we understand that it can be easy to miss when visiting Olbia Airport for the first time. Your suggestion of including a clearer map in the pre-arrival information is useful.

Thank you also for sharing your practical advice with other travellers. We hope to welcome you again and provide an even smoother experience from the moment you arrive.

Rated 1 out of 5 stars

Avoid at all costs.

Avoid this place at all costs. I really wish I had read the negative reviews before booking. I don’t need to repeat all the negative experiences others have already shared, but it’s a real shame that people take a well-deserved holiday break only to end up feeling scammed.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service, inadequate, confusing, and inaccurate information, unexpected charges, and unfair and abusive rules such as a €1,000 deposit or a €45 penalty for not carrying a physical credit card. If you book with another company, beware of their insurance; they won't cover you if you have a problem. They charge you for the repair, and you have to claim it from the company you booked with. We booked with Car Alliance International, who also didn't inform you of this detail.
The office is far from the airport terminal, with no signage inside. The bus had battery problems, but they didn't tell us, so we had to wait more than 45 minutes. Then they tried to charge us extra for arriving after the office had closed. The shuttle driver offered to pay for it himself; it was the only good thing about the whole experience. We ultimately refused to pay for their problem. A terrible experience; I absolutely do not recommend them.

August 11, 2026
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Alvaro,

we are sorry that the wait for the shuttle, particularly in the evening and without clear information about what was happening, had such a negative impact on the beginning of your rental.

It is important, however, to clarify the nature of the two amounts mentioned. The €1,000 was neither a penalty nor a final charge. It was a security deposit pre-authorised on the card. This is a common form of guarantee when a customer is entrusted with a vehicle worth approximately €25,000. Both the deposit amount and the requirement to present a credit card in the name of the person named on the rental agreement are clearly stated in the voucher.

The €45.02 concerned a solution that we can offer in certain circumstances to allow a customer to collect the vehicle without the credit card required under the standard conditions. It was therefore neither a penalty for not having a physical credit card nor an additional charge for arriving outside office hours. The vehicle was handed over at 9:59 p.m. and no out-of-hours charge was applied.

Your observation about the protection purchased through the broker is useful, but an important distinction needs to be made. The product sold by the broker operates as a reimbursement. In the event of damage, the customer remains liable to the rental company under the rental agreement and subsequently claims reimbursement from the broker. Protection purchased directly from Vettura operates on the rental agreement itself and, depending on the package selected, reduces or removes the customer’s financial liability for damage and theft. The two forms of protection are therefore not equivalent, and the broker’s reimbursement does not replace the security deposit or the card requirements.

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