Vettura - autonoleggio / car rental Reviews 

When we arrived to pick up our car, there were a lot of staff, but only one girl could help at the desk. There was only one man before us, but it took 1.5 hours before we could get help to get our pre-booked car. All the paperwork took 40 minutes more. We had paid for two drivers, but they did not have that information, which was annoying when she asked as t pay again.

The telephone kept ringing and she took all calls, the line after us was very long.

When we finally got the car, it was not clean, and after driving 8 miles, the car had no fuel left.
She was very clear with the information that if the car was not clean at return, it would cost EUR 50, and the car must be full with fuel.
We contacted them and had to send photos of the dirty car (because they did not have time at pick up) and the empty fuel tank. No 'sorry' or any compensation at all.
I will never rent from them again. In the end, with the cost for transportation to the airport at departure, this became a lot more expensive than the more known rental firms.

Everything was perfect! Thanks

Overhelmed Stressed employees. Very unkind and not service oriented. Long waiting time and more than unfriendly treatment. Better to invest money somewhere else

Could not fault the service we got from Vettura
They where quick to respond to any questions or other related matters

Friendly staff, everything worked out in a very uncomplicated way, recommended.

I had a very disappointing experience with Vettura in Olbia and would not recommend renting from them.

The shuttle service was poorly organized, with no clear queue system or structure, resulting in a long wait before we even reached the rental office. Once there, we had to wait in another long line at the counter.

The staff’s attitude was unprofessional. Instead of being understanding, we were lectured because we had not called to inform them about our flight delay, even though our flight number was included in the booking and the delay was clearly visible.

When we finally reached the counter, we were told we had to purchase the full insurance (€490) because I only had a debit card with me. My partner had a Mastercard credit card, but we were told it could not be used, leaving us with no alternative. This felt more like a trap than a fair policy.

Despite arriving 1.5 hours later due to our delayed flight, the car was still not ready, which made the waiting time even longer.

Another unpleasant surprise was being told that the car had to be returned cleaned, otherwise additional charges would apply. Combined with the other policies, it gave the impression that the company is looking for every possible opportunity to charge customers extra.

The only positive part of the experience was the young employee who greeted us when we returned the car. He was friendly, fair, and professional, and kindly drove us to the airport. He was the only member of staff who left us with a positive impression.

Overall, the experience was stressful from start to finish. Long waits, poor customer service, unexpected extra costs, and policies that seem designed to generate additional fees made this one of the worst car rental experiences I’ve had

Quick and professional check in and out

Excellent service, nice cars at fair rates

They charge 70 euro for 25mins. delay flight and pick up after 22.00.
Dammage report sent after signed for receive car. For a small chip in bumber thet charge 280,- (Bumber was dammaged all around befor.

Very good car
Good And sympatic service
Clear instructions

We have received car with higher class than booked without additional charges. Staff was very polite and positive. Documents process during car check-in and check out was fast

Slow process , cars are new but you wont get what you see in the net . Staff could be more fast in process not slowly going.
Offices are small in kind of prefabs they could have more space with A/c for customers to wait in .
In general cars are good

Extra payment for the after 22 hours checkin in Olbia. ( 2 minutes).
Long time for registration cause by internet connection latency.

All the employees ,from start to the end , being so helpful for all issues! Special thanks to Domenico for making it so easy!

You have to give the car clean back otherwise you have to pay additional 15 euro than they will clean it. I pay for the usage of the car so why do i have to pay extra?6 days after giving the car back the deposit is still not deleted.
They do not accept debit visa cards even if it is possible to give a deposit with this card.

Unfortunately had a very poor experience with this provider following an incident and did not provide me initially with a vehicle of which I had originally booked.

Claimed the full €1500 security deposit following €343 worth of repairs quoted by the garage following damage to a front wheel, refused to provide me with copy of the invoice from the garage which thankfully I was able to obtain later to provide to my insurance company.

Made little effort to send out a recovery vehicle of which I was able to sort myself in minutes because they claimed the hire car they provided was too large for standard recovery, claimed damages for a scratch that would be buffed out for €500+. Failed to send me detailed correspondence throughout out and have still not done this. Got my email address wrong even though it would have been submitted to them through Discover Cars electronically and still have not cleared the block on my deposit for a replacement vehicle.

Staff would not answer questions directly and provided minimal information. Charge an undeclared cleaning fee for vehicles that is not stated on the booking. Make you sign documents before you even see the vehicle and do not amend those documents even when damages pointed out to them claiming 'photos don't lie'

Thankfully insurance has been more than helpful in refunding the costs and I hope they claim that back through Vettura after providing them full cost breakdowns

Good customer service, prompt pick up and drop off at airport

Great car company. they were available with an emergency for me. I didn't have my physical international drivers licesse (just a photocopy), but i was still able to hire a car. Easy shuttle to and from airport in Olbia. I went to renew for an extra day and that price is crazy expensive, so I opted out for additional days hence why I didn't get them 5 stars. But thank you. You got me out of a pickle (we say in australia).