Quick resolution of my issues, including a 3 hour turnaround for an engineer onsite to fix storm damaged equipment. Would be 5 stars except for the 40+ minute wait time to speak to someone on 3 sep... See more
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Review summary
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What people talk about most
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being able to talk to team Vfast is a big plus. They are more expensive than other branded providers but the fact that one can get direct action from people that I believe care then I am willing to pu... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.2
Great
4K reviews
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Excellent service sorted everything out…
Excellent service sorted everything out brilliant company x
May 25, 2026
Reply from Vfast Ltd
Good Morning Jane,
We are so pleased to see a five star review!
Kind regards,
The Vfast Team.
Excellent customer service
Excellent customer service, patient and knowledgeable, and follow up to ensure the technical issued had been resolved to my satisfaction
May 19, 2026
Reply from Vfast Ltd
Good Morning David,
Thank you for this review for our technical team. Our staff work hard to ensure you are kept up to date with any issues reported.
Kind regards,
The Vfast Team.
was without internet for over a week
was without internet for over a week, its forever cutting out
May 18, 2026
Reply from Vfast Ltd
Good Morning,
This is not the level of service we aim to offer customers. If you would like it investigated further please email customer-experience@vfast.co.uk or call 0330 324 0324, option 1 and we will ensure this is looked into for you.
Kind regards,
The Vfast Team.
Very fast in fitting our Internet
Very fast in fitting our Internet. Had no issues with the Internet until park was full on school holidays. Which we then experienced our 1 slow Internet. Which asserts we have payed for full speed found disappointing so could be maybe looked at
May 19, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We really appreciate your feedback. To discuss any speed issues you may be having, please do contact our Technical Support team on 0330 324 0324 (Option 2) or email in to support@vfast.co.uk.
Best Regards,
The Vfast Team.
Very quick to reply.and then super easy…
Very quick to reply.and then super easy to sort out my problem
May 19, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Our team really appreciates your kind words and we will ensure this is passed along to the relevant team.
Kind Regards,
The Vfast team.
Good experience
I liked the quick responses and set up was easy. Very good communications. Followed instructions well. Thank you
May 18, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad you liked the quick responses and that your set up was easy.
Best Regards,
The Vfast team.
Too long to answer phone
Too long to answer phone. Tell you to use on line app but with no internet not possible. Having to ring each time we use our caravan as internet keeps dropping out. Can’t watch any stations that are not free view. You have moved the mast closer but connection worse.
May 23, 2026
Reply from Vfast Ltd
Good Morning,
Please do call in on 0330 324 0324 (Option 2) or email in on support@vfast.co.uk with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Good customer service
Good customer service, got back to us quickly and then put an automated message to let customers know what was happening and information regarding the problem with the wifi
May 20, 2026
Reply from Vfast Ltd
Good afternoon,
Thank you for this lovely review.
We are happy to hear about the positive experience you had.
With Best Wishes,
The VFast Team
I had no internet one day I phoned up…
I had no internet one day I phoned up on Friday they came on Monday 3 minutes later all working
May 18, 2026
Reply from Vfast Ltd
Good Afternoon Albert,
Thank you for your review. We will be sure to pass this on to our engineering team.
Kind regards,
The Vfast Team.
Very helpful agent and was unhurried and polite
May 22, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Our teams work hard to provide the best service and we are so happy to see this reflected in your review.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Our teams appreciate your feedback and are glad your service was fixed quickly.
Best Regards,
The Vfast team.
Great experience
WiFi was set up very quickly, and any issues were dealt with promptly, so great experience so far
May 16, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad to hear you have had a great experience with Vfast. Our teams work hard to provide a 5-start service and are so grateful this has been reflected in your feedback.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for your wonderful feedback for one of our engineers. We will ensure this is passed along to Dan.
Best Regards,
The Vfast Team.
Very slow getting back to me by enail
Very slow getting back to me by enail. I probably should have phoned but they did apoligise for late reply
April 27, 2026
Reply from Vfast Ltd
Good Morning,
Please email our Customer Experience team at Customer-Experience@vfast.co.uk or call 0330 324 0324 (Option 1) and we will get this resolved for you.
Best Regards,
The Vfast Team.
Very pleasant gentleman
Very pleasant gentleman. Helpful, sorted the problem straight away.
Thank you!
May 21, 2026
Reply from Vfast Ltd
Good evening,
Thank you for your kind review.
We are so happy to hear about your positive experience with us.
With Best Wishes,
The VFast Team
the person was very helpful and sorted…
the person was very helpful and sorted out the issues
May 19, 2026
Reply from Vfast Ltd
Good evening,
Thank you for your review.
We are happy to hear your positive comments.
Many thanks,
The VFast Team
The personal touch
Having someone to talk me through what to do was essential!
He was VERY PATIENT- much appreciated!
May 21, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Our teams work hard to provide the best service and are always happy to help in which ever way they can.
Best regards,
The Vfast Team.
Excellent professional call out gave me…
Excellent professional call out gave me confidence in my supplier.
My receiver was blown loose during heavy rain and high winds. I immediately lost my connection. I tried the usual remedies with no luck. I contacted the helpline who checked and confirmed mt problem was due to the receiver and that they would ask the engineers to call.
By late afternoon, I had a new receiver (old one was waterlogged) and my service was as good as new.
Thank you
May 20, 2026
Reply from Vfast Ltd
Good evening,
Thank you for this wonderful review.
We are so happy to hear about how efficiently our team dealt with your issue. We are happy to hear that your service is running smoothly now.
Many thanks,
The VFast Team
Quick to restore service
As with all services things can go wrong. Vfast is very quick to respond to faults and restore normal service.
May 15, 2026
Reply from Vfast Ltd
Good evening,
Thank you for your lovely review.
We are so pleased to hear of your positive experience with us.
With Best Wishes,
The VFast Team
Reply from Vfast Ltd
Good afternoon,
Thank you for your kind review.
With Best Wishes,
The VFast Team
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