Quick resolution of my issues, including a 3 hour turnaround for an engineer onsite to fix storm damaged equipment. Would be 5 stars except for the 40+ minute wait time to speak to someone on 3 sep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
being able to talk to team Vfast is a big plus. They are more expensive than other branded providers but the fact that one can get direct action from people that I believe care then I am willing to pu... See more
Company replied
We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
Company replied
Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vfast Ltd
Good afternoon,
Thank you for your kind review.
With Best Wishes,
The VFast Team
Internet problems to resolve …
All the people that work for this company listen to your problems, on that they help to resolve, fix or advise, that may be a upgrade, but no pressure put on yourself, listen to advise and decide on your options.
May 14, 2026
Reply from Vfast Ltd
Good Afternoon James,
Thank you for our 5 star review. We are so pleased that you felt listened to.
Kind regards,
The Vfast Team.
When calling support
When calling support, you helped solve my issue quickly. And the performance I've had over the years has been good too...
May 20, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad to see 5-Stars! Our Technical Support team are grateful for your kind words.
Best Regards,
The Vfast Team.
The internet stops working when a game…
The internet stops working when a game console, for example a PlayStation, is turned on.
April 28, 2026
Reply from Vfast Ltd
Good Afternoon,
Please email support@vfast.co.uk or call 0330 324 0324 (option 2) with your ticket ID so we can get this fixed for you.
Best regards,
The Vfast Team.
Great customer service and tech staff
Great customer service and tech staff
Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very reasonable price
May 14, 2026
Reply from Vfast Ltd
Good Morning Michael,
Thank you fro taking the time to leave a review. Please do not forget the technical team are here to support any issues.
Kind regards,
The Vfast Team.
Great Service!
Great company! Used them for over five years when we couldn’t get broadband. Great customer service and always ready to help. Got us out of pickle when we moved to area with poor coverage. Shame we couldn’t continue to use them.
May 14, 2026
Reply from Vfast Ltd
Good Morning Andrew,
Thank you for this fantastic review. We are sorry we could not keep you as a customer.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Thank you for leaving us this review. It means so much to us as a team.
Kind regards,
The Vfast Team.
Sent invalid code by Vfast
Sent invalid code by Vfast! Wasted holiday time, trying to sort it out! Was very frustrating! However, i could not fault the guy that did sort this out for me (one of your tech support people)! He was great & straight on it! I had to wait on a phone call back so wasn’t getting what i had paid for straight away but he was professional & got me a new code & waited for me to check it worked.
May 8, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for leaving this review. We are so glad the technical team was able to help you.
Kind regards,
The Vfast Team.
Not a stable connection
Not a stable connection. Everytime i am at my caravan it drops off poor service
May 19, 2026
Reply from Vfast Ltd
Good Morning Mark,
Please email support@vfast.co.uk or call 0330 324 0324 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Great after sales
We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up
Rang service and spoke to someone , an actual person , not press 1, press 2 , go online, and their after sales was great , they did checks ect and had the problem solved in no time I wish a lot of other companies worked like that
May 13, 2026
Reply from Vfast Ltd
Good Morning,
Thank you fro taking the time to leave a review. We are so pleased that you are happy with the customer care that you received.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Neil,
We really appreciate you 5 star review!
Kind regards,
The Vfast Team.
If I could give this no stars I would
If I could give this no stars I would. The worst company! My parents have been trying to get someone to come out from fast for 2/3 years still no one has come. They are both retired and have had problems since day one but the only company they can use apparently! Avoid at all costs nothing runs smoothly with this company, they will continue to take your money but won’t attend to see any problems. Worst service ever
April 23, 2026
Unprompted review
Reply from Vfast Ltd
Good Morning Jamie,
This is not the level of service that we aim to deliver.
Please email our customer Experience team, customer-experience@vfast.co.uk or call on 0330 324 0324, option1 and we will investigate further for you.
Kind regards,
The Vfast Team.
Always there to help
May 13, 2026
Reply from Vfast Ltd
Good Morning,
Thank you fro your review. As an independently owned company each review is appreciated.
Kind regards,
The Vfast Team.
Very helpful
May 17, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for our five stars! We are so glad that you found the staff helpful.
Kind regards,
The Vfast Team.
Excellent engineer hopefully problems…
Excellent engineer hopefully problems solved now internet kept going off every few weeks
May 13, 2026
Reply from Vfast Ltd
Good Morning Terence,
Thank you for the feedback about our engineer. Hopefully it is fully resolved after his visit.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Susan,
We are pleased that the service has been rated 5 star!
Kind regards,
The Vfast Team.
Theinstallation of internet and WFI
The service was professional and internet was installed very quickly. Everything wwas slso explained to me.
May 20, 2026
Reply from Vfast Ltd
Good Morning Bernadeta,
Thank you for your review. We are so pleased that you are happy with your installation and the engineer visit.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Thank you for this review. Our technicians work hard to deliver a 5 star service and we are glad you benefitted from this.
Kind regards,
The Vfast Team.
Rubbish
I brought internet for 2 weeks had to ring up twice as tablet couldn't connect to internet gave up in the end waste of money
May 17, 2026
Reply from Vfast Ltd
Good Morning Dorothy,
We are sorry that the voucher did not work as expected. Please contact our customer experience team on customer-experience@vfast.co.uk or call 0330 324 0324 and we will look into this further fro you.
Kind regards,
The Vfast Team.
At first I was a little apprehensive…
At first I was a little apprehensive but now I'm very happy
May 12, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear you are happy with your service.
Best Regards,
The Vfast Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.