ViaBill Reviews 

20,938
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Excellent customr service I got from Sanina. She is efficient, understands your problem and always answered my questions. Alway sgot an answer within 24 hours and always ready to help me out. Tha... See more

Company replied

Rated 4 out of 5 stars

Is a very good service and helping to give us credit limit - when noone other bank institution in dk - did . * the unique reason of 1 star less in my review is - the extremely high monthly tax o... See more

Company replied

Rated 5 out of 5 stars

ViaBil is the name when you are in need of financial support around day to day life and plan your budget as per your comfort. My son having his birthday and with the help of ViaBil I bought the gift... See more

Company replied

Rated 5 out of 5 stars

ViaBill to the rescue as I say to my wife all the time. We fell on hard times because we had to move to a new apartment and ViaBill came in handy as all the other companies refused to come through wit... See more

Company replied

Company details

  1. Non-Bank Financial Service

Written by the company

Our point-of-sale financing solution allows users to buy their desired products now and repay in equal monthly payments without any fees or interest. Our solution has been used by more than 250.000 people and can be used in 4.000+ ecommerce stores today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(20,938)

694 reviews in the last 12 months

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Rated 5 out of 5 stars

Help

Exellent help

June 13, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hej Birgitte.

Tak for din positive feedback. 😄👍
God dag
Mvh
ViaBill-teamet

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Rated 1 out of 5 stars

I'd give it a 0 stars if I could

I'd give it a 0 stars if I could. I tried to sign up to order a product, but their system denied me, and it didn't even ask me any questions. Nothing about income, social security number, nothing. All it asked me for was my email and phone number and denied me based on those 2 things. How do you even base a decision without asking any questions? You can't deny a customer based on email and phone number alone. That is the stupidest system I've ever seen. They lost out on money from me because of that.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

A very Nice service

A very Nice service, and a pleasent conversation. I got solved my problem, thank you very much!

June 6, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hej Rita.

Tak for din positive feedback. 😄👍
God dag
Mvh
ViaBill-teamet

Rated 1 out of 5 stars

I have never heard of this company…

I have never heard of this company until today when I received a bill of 742kr from a debt collector, I was told it was a credit service I used viabill in 2017 on some Webshop. The original bill is 82kr, which I still don’t recall what I used it for or if I was conscious that I was using a credit service.

For the first, I don’t think anyone needs a 82kr credit for shopping online and get into the hassle of (forgetting) paying the bill. So I’m pretty sure I was lured to click some wrong button.

Secondly, I’m sure there’s a way to reach me over the fives years regarding this credit bill, instead of sending me a bill via debt collector company with a huge commission fee.

You decide if it’s a fraud. I’m just happy I’ll never do anything with this company.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Super service.

May 18, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hej Anne,

Tak for din flotte anmeldelse - Sig endelig til, hvis vi kan være dig behjælpelig en anden gang. 👍

Hav en god dag.

Mvh
ViaBill-teamet

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Rated 5 out of 5 stars

Good service and friendly customer

Good service and friendly customer service. Very helpful and very efficient service.

May 6, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Sheila,

Thanks for your review - we appreciate it. 😊
Have a nice day.

Best wishes
Julie from ViaBill

Rated 1 out of 5 stars

Tried to scam me!

Tried to scam me. Made some subscription that I never signed for or agreed to have, then tried to go trough debt collection agency to try to get around 4000dkk from me. I never signed any subscription in my life. This is the first time I even heard about this company. Of course, I reported them to police. The case ended up by them loosing.

I remember someone 12 years ago called me and said I won some razor blades, and I have to pay only for the shipment. It was a women, who sounded to be in the street. I was 18-19 years old back then, new in the country, I said yes-sure - I will pay for posting, thanks... I suspect that this is the company who did this scam. Avoid at all cost and report them so they go bankrupt!

May 6, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Lauris

Thanks for you review.

We are sorry to hear that someone tried to scam you.

ViaBill are a BNPL payment option for customers bying online or with our mastercard.

We dont have any products you can buy, dont offer subscriptions and we do not call out selling things, as we are a payment option that offers a creditline.

If you have been subjected to fraud, you should rightfully report it to the police and we will help with the investigation, as you need to use NemID to identify yourself when using our service.

You are more than welcome to contact us if you need information on who we are or if you need other information.

Regards
ViaBill-Team

Rated 5 out of 5 stars

5 stars A really good service

5 stars A really good service, I have never had problems, always skilled customer service, I can recommend ViaBill to others 😊

May 4, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Henrik,

Thank you so much for your recommendation and the 5 stars ⭐⭐
We appreciate it so much.

Best regards,
Julie from the ViaBill team

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Rated 2 out of 5 stars

👎👎👎👎

I was actually very happy with Viabill, but then I purchased something through Viabill, and afterwards found out that the homepage, which I ordered from is scam.
So they don't validate the shops they are using, which makes Viabill a dangerous platform to shop with.
There are several shops which are scam/fraud, and I can now repay money for something I never even got. 👎
So even if you trust Viabill always check the webpage you're ordering from aswell.

The support first of all promised me my money back after 14 days and afterwards they told me I have to wait a complete month, and I am still not sure if I will receive my money back .... 😣

Take care.
And if something seems way too good, it's probably true.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

ViaBill Customer Service excellent

Very helpful, friendly and service oriented.
Thanks a lot!

April 28, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Mao,

Thank you so much for the 5 stars and the great review ⭐
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

I had a question i could not find a…

I had a question i could not find a awnser for, 5 minutes wait with customer support and i got my awnser. Excellent service!

April 28, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Casper,

Thanks for your review - we appreciate it. 😊
Have a nice day.

Best wishes
Julie from ViaBill

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Rated 5 out of 5 stars

Good and easy to use

April 12, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Tino,

Thank you so much for the 5 stars and the great review ⭐
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

Very good service I

April 6, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Evelina,

Thank you so much for the 5 stars and the great review ⭐
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

had a question

nice guy to talk to and very calm and helpsome

thanks for the great support joey

April 6, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hi,

Thank you so much for the 5 stars and the great review ⭐
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

Never any problems with the services

Never any problems with the services, and the committee of shops, using payment by Viabill, is very diverse. So thank you.

April 4, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Heidi,

Thank you so much for the 5 stars and the great review ⭐
We appreciate it!

Best regards,
Julie from the ViaBill team.

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Rated 5 out of 5 stars

Hej. Very pleased! Proffesional, fair, honest company! Helpful in difficult times! Mange tak!!

Hej! I am more than satisfied by the conditions, the rules and also by the professional and so helpful and fast support that I always receive when I make them a call, every time I have an issue, let's say, or a question!!
Mange tak!!!

April 1, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Mirela,

Thank you so much for the 5 stars and the great review.
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

Excellent service and very nice and…

Excellent service and very nice and patient people. Glad to work with you guys.

March 18, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Lonut,

Thank you so much for the 5 stars and the great review.
We appreciate it!

Best regards,
Julie from the ViaBill team.

Rated 5 out of 5 stars

Great help over the phone

Great help over the phone - Thanks Simon

March 15, 2022
Unprompted review
ViaBill logo

Reply from ViaBill

Hello Kristian,

Thank you so much for the 5 stars and the great review.
We appreciate it!

Best regards,
Julie from the ViaBill team.

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