Dear viana please! We love ur products ,but containers and packaging quality is very poor in some products ,like hair care ,hair serum bottle ,shampoo bottle and others,we r paying more for the produc... See more
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Viana Care’s product has the highest quality being a KFDA approved, truly enjoying each of my purchased. The customer care is exceptional, special mention to Elena who went above and beyond just... See more
Company replied
I've placed my orders over 10 days ago and still waiting i really hope to get them i was charged not even 2min from placing the order and its still not shipped after 10more days i have 3 different or... See more
Company replied
Very frustrated - placed an order on Dec. 1st. Never received a confirmation or received my order yet but my card was definitely charged that day. I have emailed 2 times and never got a reply. I've... See more
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Company details
About Viana Care
Written by the company
Unrivaled selection of Dermal Fillers, Botox, Hyaluron Pens and more from South Korea at best prices.
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About Viana Care
Located in Gangnam, South Korea, in the heart of the beauty industry, we are on a mission to provide an easy access to hand-picked, high-quality medical aesthetics and professional skincare products to medical professionals and skincare enthusiasts worldwide.
Our Mission
To provide innovative beauty solutions to skincare enthusiasts worldwide.
Our Vision
To be loved by our customers for our high quality beauty products and superior service.
Contact info
6F Joy Tower, 7 Teheran-ro 37gil, Gangnam-gu, 06142, Seoul, South Korea
- +82 10 2040 0888
- support@vianacare.com
- vianacare.com
Tracking number - Label created only
Update 04/26/21 - After Vianacare saw my TrustPilot post and after they received my support email, they contacted me very fast. They explained about the shipping label issue. The label is created by them for when my package makes it to the US side. Before then it is sent via Korean carrier to the US. But my tracking has been updated now, It will be here in a day or two. Their customer service has been amazing. I feel bad that I got all upset and doubted them. I cannot wait to review my products. I may even make a video to upload on Youtube. Vianacare customer support has been by far the best that I have dealt with. They were so apologetic and understanding. Made me feel so much better. Looking forward already to making another order.
I am happier now :)
Order #2104/3980 / Created at 2021-04-16 18:20:13
I placed my order on 04/16/21, it is now 04/22/21. I received a confirmation and then had to go online to my account to get the tracking number. Tracking shows only that a label was created but nothing else at all. This was my first order and may be my last with them. I received to secondary email with tracking info, tracking info onlie is bad/no good/fake, I have no idea! But according to it, nothing has shipped to me at all yet
April 22, 2021
Unprompted review
Reply from Viana Care
Hi Amy,
I am sorry to hear you are unable to track your shipment. Thank you for reaching our support team as this is the best and fastest way of contacting us as we do not constantly check Trust pilot reviews. Elena has replied to your inquiry by email and your package is scheduled to be next week. Updates are showing on the UPS website.
Kind Regards
Yann
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Viana Care has wonderful products and…
Viana Care has wonderful products and amazing customer service.
Thank you
April 22, 2021
Unprompted review
Reply from Viana Care
Dear Carmen,
Thank you for your review. It is our goal to offer the best experience to our customers and I am glad that you were satisfied with your recent purchase.
Kind Regards
Yann
Recently placed two additional orders
Recently placed two additional orders. Service was excellent. Order was shipped without any delays. Will continue to order with this trust worthy company. Enjoy the informative videos in their website. Highly recommend Viana Care.
April 21, 2021
Unprompted review
Reply from Viana Care
Dear Seve,
Thank you for your review. I know that you are one of our loyal customers and we appreciate your business immensely.
Please do not hesitate to reach out to us directly should you need anything.
Kind Regards
Yann
Best Customer Support Team Ever!!
My experience with Viana Care has been wonderful! I've had a really pleasant experience dealing with their Customer Support team (Elena) who is extremely efficient. Paying for my order through Trustpilot was hassle free and straight forward and I received past orders to Canada without a problem.
April 21, 2021
Unprompted review
Reply from Viana Care
Dear Jen,
Thank you for your wonderful review.
Elena is our star and I am thrilled to hear you were happy with the assistance you received from her.
Just to clarify: We do offer payment options directly on our website through a secure payment portal and we do not process payments through Trust pilot.
Thank you
Yann
I had two good orders and then?
I had two good orders. The last two orders are sitting at “shipping label created” for days. There is no one to reach out to at the company...so a little concerned. My name is Heather Arthur. Please let me know what is going on
April 21, 2021
Unprompted review
Reply from Viana Care
Dear Heather,
Thank you for your review.
We have received your orders and one of our agent will contact you to provide you with updates within the next couple of hours.
Thank you for your much appreciated business and patience
Kind Regards
Yann
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Rafael has been the best and most…
Rafael has been the best and most kindest person and very patient. He was very helpful. Some people make you feel like you can’t ask questions more than once.
April 20, 2021
Unprompted review
Reply from Viana Care
Dear Phylicia,
Thank you for your wonderful review. I have shared your compliments with Rafael and you made his day.
Thank you for your business.
Yann
Truth worthy store
Great communication. High quality products. Great prices. I’m so happy I found this store!
April 20, 2021
Unprompted review
Reply from Viana Care
Dear Jackie Mor,
Thank you for taking the time to write a review. We appreciate your business and we are looking forward to serving you again in the near future.
Kind Regards
Yann
Does not seem legit
Ordered not too long ago still haven’t received anything. I tried to track my order and it says that the label was made and its not even at the ups facility. Basically paid for the label. I will be reporting this as fraud if I do not get an answer soon. Order # 2104/3504V
April 20, 2021
Unprompted review
Reply from Viana Care
** Package picked up by customer at UPS location on April 29th, 2021**
Dear Kristal,
Thank you for your review. I have retrieved your order and will be reaching out by email to provide you information about your order. I confirm that it has been shipped. As much as we value your feedback on Trust Pilot, the best way to get updates on your order is to contact our customer care team at support@vianacare.com who will be delighted to assist you with any inquiries you may have.
Kind Regards
Yann
great company
great company ,got first order after a day or 8 in Europe,but recently beginning of april they had shippingproblems ,so after my second order they cancelled and refund me ,i had to wait more then 2 weeks for this so got a bit worried but they helped me always out with my questions ,it s more a bank issue that you need to be patient ,i hope the shippingproblem to Europe will be solved fast again ,thanks and we speak soon ( i hope)
April 18, 2021
Unprompted review
Reply from Viana Care
Dear Pascale,
Thank you for taking the time to review Viana Care.
We sincerely appreciate your business and loyalty and please rest assured that we are actively looking to resume shipments to all countries.
Kind Regards
Yann
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I want some transparency.
I want some transparency as to why you can no longer ship anywhere other than the states and how long that might last. So that everyone internationally can look for a new supplier
April 18, 2021
Unprompted review
Reply from Viana Care
Dear Sleezy moves,
Thank you for your review.
As a business, it is obviously our goal to ship to all countries and we are actively working on resuming non US shipments as soon as possible.
I would actually love to get an opportunity to further discuss this matter with you. Could you please send us an email at support@vianacare.com and put attention to Yann in the subject?
Thank you
I'm a happy customer from Singapore
I'm a happy customer from Singapore . Look forward my future purchase again .
April 18, 2021
Unprompted review
Reply from Viana Care
Dear Yuki Chan,
Thank you for your review. We are delighted to hear you were happy with your experience and we appreciate your business.
We are looking to resume shipments to Singapore as soon as possible.
Best,
Yann
ishipping and payyment
If I live in canada and pay with canadian credit card but have items shipped to my daughter in florida is that ok?
April 16, 2021
Unprompted review
Reply from Viana Care
Dear Janet,
Thank you for your review.
The best way to contact us about such questions is usually through our support email as we typically do not reply to such inquiries on a public forum but I will gladly make an exception.
The answer to your question is, Yes! Absolutely. We do have a reliable and secure payment portal and we do accept all credit card payments.
As long as the address is within the continental US + Hawaii, there won't be any problem.
I would like to take the opportunity to say that we dearly miss our Canadian customers and would like to reassure to all of you that we are working actively on resuming shipping to all countries as soon as possible.
Thank you for your continued trust and loyalty.
Kindest Regards
Yann
Elena at Viana care
Elena at Viana care, was awesome ! I couldn’t be happier with the customer service I received from her ! I like to ask a lot of questions, and she was always happy to give me as much information as I needed with the products. I would give 6 star ⭐️ if I could ! Can’t wait to try all the great products. The shipping was relatively quick considering the distance. Thank you 🙏🏻
April 16, 2021
Unprompted review
Reply from Viana Care
Dear Michael,
Thank you for taking the time to share your experience on Trust Pilot.
I have shared your compliments with Elena and you made her day!
She is amazing isn't she?
Thank you for your much appreciated business.
Kind Regards
Yann
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Customer Service is Amazing!!!
I am extremely impressed with the customer service department. Special shout out to Ezequiel and Rafael for helping me so much with my order, you guys are amazing! I will definitely be a long time returning customer.
April 16, 2021
Unprompted review
Reply from Viana Care
Dear Andrea,
Thank you for your review. At Viana it is our goal to offer high quality products and the best shopping experience to all of our customers.
One thing that differentiates us from other websites is to have an actual customer care team available to assist you with any inquiries you may have.
I am glad that you were impressed with the service received from the boys and I have shared your compliments with them.
Again, Thank you for your much much appreciated business and kind words.
Best,
Yann
Awesome, Customer service
Awesome, response. Every time I had a question,someone responded immediately.
Also, they were extremely nice and polite.
April 15, 2021
Unprompted review
Reply from Viana Care
Dear Solo J,
Thank you for taking the time to write such a wonderful review.
We receive a large volume of inquiries daily and we acknowledge that our response time may sometimes be delayed outside of office hours or due to the time difference.
But as you mentioned, yes! we do respond to every single message received and we do out utmost to do it as quickly as possible.
I am therefore relieved to see that you were satisfied with your experience.
Thank you very much for your business.
Kind Regards
Yann
I've placed my orders over 10 days ago…
I've placed my orders over 10 days ago and still waiting i really hope to get them i was charged not even 2min from placing the order and its still not shipped after 10more days i have 3 different orders waiting to get I've spent over 400$
(Update)just got my first order im so excited 😁 at first I got scared for some of the comments on here!!but Noooo there NOT SCAMMERS it did take long finally got it I apologize thank you so much ❤ viana care...
April 15, 2021
Unprompted review
Reply from Viana Care
Dear Yazz,
Thank you for your review.
We have been experiencing some unusual shipping delays since last week and I agree with you that your experience is not up to the standards we work so hard to achieve. I confirm that we have received your order and that it has been shipped. I have reached out to you by email with more details about the situation. Please accept our sincere apologies and rest assured that you will not be charged for an order you do not receive.
Kind Regards
Yann
I love this company!!!!
I love this company and their very high quality products!!! Thank 😊you so much! I can't wait to order more!!!!
April 15, 2021
Unprompted review
Reply from Viana Care
Dear Elsa,
Thank you for your review and your kind words which I have shared with the team.
We truly appreciate your business and loyalty.
Kind Regards
Yann
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UNORGANIZED COMPANY
This is a SCAM. I'm very disappointed because I did an order and now look what they send me:
Dear Barbara,
"My name is Elena and I am reaching out from Viana Care in regards to your recent order.
I regret to inform you that due to unforeseen logistics circumstances, we are currently only able to ship to the continental United States and cannot proceed with your shipment at this time."
I want to know WHERE on the website says they are unable to ship to US ?
I WANT MY MONEY BACK NOW AND JUST TO LET YOU KNOW VIANACARE IM NOT GOING TO PURCHASE ANYTHING FURTHER FROM YOU GUYS 👎🏽
If anything changes I will update this review but as of now I'm very upset 😡
**************** UPDATE ******************
Abril 16, 2021
STILL NOT RECEIVING MY MONEY, THEY HAVE NOT SEND THE
PACKAGE AND NO ONE HAVE CONTACTED ME. THEY JUST WRITE A MESSAGE HERE. THEY WANT TO LOOK GOOD BUT NO, THIS IS NOT OKEY.
IF THEY WEREN'T ABLE TO SEND ME THE PACKAGE, THEY SHOULDN'T HAVE TAKE MY MONEY AS SIMPLE AS THAT!
Update *****
Abril 29, 2021
Yes, THEY send me a receipt with the incorrect refund amount and I almost died because I did an order of $375.30 and the receipt was for $90 something. I obviously send another email to Elena and she send me another receipt with the correct refund amount. I don't know what there're talking about because the order was under my name and I am sure about that because I did it and paid for it. Now I have my money on my account so I'm happy but I just check on the website and they just updated the message about they don't send packages to US territories but WHY THEY DIDN'T DO THAT BEFORE? I really think these company need better organized people.
April 15, 2021
Unprompted review
Reply from Viana Care
UPDATE** A full refund was issued on April 20th and receipt was sent to you by email on the same day. We have never heard back from you since then.
The order number you have inputted on this review is under a different name
Dear Barbara,
Thank you for your candid feedback.
Before anything, please allow me to say that I fully understand and empathize with your frustration. US Territories such as Puerto Rico are fully part of the United States and it was never our intention to imply otherwise.
Just to be clear, we are a business; and it is our objective to serve any customers regardless of where they are located.
Nevertheless, due to logistics limitations we are currently only able to ship to the continental United States. This should have been better specified on our website and for that I sincerely apologize.
Our executive team is fully aware of the necessity of shipping to territories, particularly to Puerto Rico, if i may say, as we have a strong customer base there. As a matter of fact, our CEO is passionate about resuming shipments to all countries (outside of the US) and it is certainly not his intention to exclude US territories.
Thanks to your feedback, we have reached out to our logistics partners to see what we can do to remedy to this situation and potentially ship your package.
Elena will provide you with more specific details by email.
In any event, I do understand your disappointment but please rest assured that we will offer you a satisfactory resolution either under the form of a shipment or a full refund.
Contrarily to what the title of your review alleges, we are a reputable business and truly care about our customers.
We will take care of you until this matter is resolved.
Kind Regards
Yann
Love love love Vianacare!!
Love love love Vianacare!!! Thanks to this company, I’ve saved hundreds of dollars so far and I look years younger now that I’ve successfully gone from frowning and angry looking, to refreshed and rejuvenated (this was much needed after the past year of pandemic stress and lack of self care). Creeping up on 40 doesn’t seem so bad anymore😊
My advice to anyone ordering for the first time is to try being patient with shipping as products are from overseas and might be a bit longer than 3 days depending on if it’s passing through customs. Something tells me that any negative reviews here are from people forgetting this.
Trust me when I say that Vianacare’s top of the line products are worth the wait. I also have to give extra points for their exceptional customer service and prompt response time when I had questions about my items.
April 15, 2021
Unprompted review
Reply from Viana Care
Dear Rosanna,
Thank you so much for taking the time to write a review.
We are delighted to hear that you have been satisfied with your orders and more importantly that our products helped you feeling refreshed and rejuvenated!
As you mentioned very well, our shipping times may vary based on a number of factors but thankfully a vast majority of our orders are delivered within 5 days without any issues.
We recently had delays with a specific batch and we are taking care of the customers affected by this situation as much as we can so I certainly hope that customers will continue to have trust in Viana!
Again, thank you for your review and looking forward to serving you again soon.
Kind Regards,
Yann
My order came within 5 business days
My order came within 5 business days. I didn't receive tracking info at first, but I reached out to customer support and they were able to send me the tracking info at that time. The package arrived two days early. Customer service representatives were very sweet and helpful. I would definitely order from Viana Care again.
April 14, 2021
Unprompted review
Reply from Viana Care
Dear Britani,
Thank you for your sharing your experience on Trust Pilot!
I am sorry to hear you had to contact us to get your tracking number as they should be sent out automatically. I have asked our marketing team to check if there is any issues with the system.
I am glad that you were satisfied with the assistance received from our customer care team.
Kind Regards
Yann
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