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See what reviewers are saying

Rated 1 out of 5 stars

I have to say the service is terrible. Service constantly interrupted. Constantly buffering (no internet issues) Half way through the Man Utd vs Chelsea match they started playing adverts for 2... See more

Rated 1 out of 5 stars

We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more

Rated 1 out of 5 stars

Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more

Rated 1 out of 5 stars

Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more

Company replied

Company details

  1. Movie Streaming Service
  2. Telecommunications Service Provider

Written by the company

Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.


Contact info

  • Strandlodsvej 30, 2300, København S, United States

  • viaplay.dk

1.1

Bad

TrustScore 1 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID AVOID

AVOID AVOID! Worse streaming site I have ever used. Bought for the Scotland games, never got to fully watch any of them! You cannot use a console, a smart tv or many others. Only works with a firestick, phone, and some smart tvs. Ridiculous for £15.

March 25, 2023
Unprompted review
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Rated 1 out of 5 stars

Robbing little fannies

Robbing little fannies. Clicked free trial and now have sacked me into a ridiculous 12 month binding ordeal. Bank account will have to be changed as these ball sniffers aren't getting a penny.

March 25, 2023
Unprompted review
Rated 1 out of 5 stars

Vile Play.

Only that benchmark in incompetence UEFA would hand these clowns coverage of the Euro qualifiers.

Said my Sky card and email was already in their system and to sign into my account. You’ve guessed it - they then had no record of my email or account!

Funny how they can send promotional emails to an email they’ve no record of.

A disorganised mess - just like Infantino’s UEFA so I suppose that’s appropriate.

March 26, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible broadcaster

Terrible broadcaster.

They buy the rights to show the URC and then show half the games. Do you smooth brained fools realise that your the only UK broadcaster of this tournament. Why not sell it to sky or BT who know what they are doing and will ensure their customers get to watch the games they pay for.

March 25, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi,

Thank you for the feedback. I'm sorry to hear you're not satisfied with Viaplay - we're always interested in feedback from our users, as it helps us improve in the future.

Viaplay is an online streaming service and App, where we do in fact show all URC games live, as well as offer the option to watch them in Catch-up for 48h after the games.
In addition to our streaming service we also offer three channels for our Sky, Virgin and Amazon Primer partner-subscribers. We do however hold so many rights to several simultaneous events, that it is not possible show everything live on these channels.

Sincerely,
Jeppe
Viaplay Customer Service

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Rated 1 out of 5 stars

Not happy

Took my money but did not let me view the football game I was wanting to watch there seems to have been a mix up when trying to register is there a uk phone number I can call need to get this sorted not a happy bunny

March 25, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi

Thank you for taking time to leave a review.

You are very welcome to call us, so we can try to sort this out.
Phone: 113 201 8388
Opening hours:
1pm-7pm weekdays
12am-7pm weekends

Have a lovely day!

Best regards
Marie

Rated 1 out of 5 stars

Viaplay sports camera work is awful

Watching the Scotland v Cyprus game. It is almost unwatchable. The visual experience is horrific to the point of making me feel ill. Scottish football must dump Viaplay.
I certainly won’t be subscribing again

March 25, 2023
Unprompted review
Rated 1 out of 5 stars

Subscribed through Prime

Subscribed through Prime. I have super fast broadband that streams UHD sports and films no problem yet the Viaplay sports football pictire is below standard definition. Really disappointing and poor.

March 25, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Andy,

Thank you for the feedback. I'm sorry to hear you're not satisfied with Viaplay - we're always interested in feedback from our users, as it helps us improve in the future.

I'm sorry you have experienced issues with picture quality on football on our channels, and I will of course forward this feedback.

You are also more than welcome to contact us directly, should you experience it again and we can try having a look at it when it happens.
You can contact us here: https://help.viaplay.com/gb

Sincerely,
Jeppe
Viaplay Customer Service

Rated 1 out of 5 stars

Tried to sign up for this service to…

Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system but offered no way of bypassing this mistake.
Tried going very via Amazon Prime. However similar problems. Utter nonsense
I won’t be returning to try again

March 25, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi George

Thank you for taking time to write a review.

I am sorry to hear you had trouble signing up for our service, and we would like to know more about this. Would you mind sending us an email at support-uk@viaplay.com and we will try to help you.

Have a nice day!

Best regards
Marie

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Rated 1 out of 5 stars

Grand Prix Radio gratis…

Grand Prix Radio gratis luisteren?Download Opera , zet VPN aan en stel in op Europa.
Download de Grand Prix Radio.be of zoek hem op in de zoekbalk.
Voila! Gratis luisteren naar Olav Mol.

March 23, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Beste Mo,

Bedankt voor je bericht.

Wat fijn te lezen dat je een manier hebt gevonden om naar Olav Mol te luisteren.

Heel veel luister en kijkplezier!

Met vriendelijke groet,

De klantenservice van Viaplay

Rated 1 out of 5 stars

Worst company EVER -STAY CLEAR

Worst company EVER first of all can’t connect to my sky can only watch on the app which is pointless only reason I got the app was to watch the Celtic games (on my tv might I add) got the app the day before the final and tried that day and the day of the final but couldn’t connect wrong password apparently and trying even now for todays game (also tried yesterday) but no go sent email and no one answers the phone will be cancelling my app (hopefully) and would suggest u stay clear of Viaplay

February 25, 2023
Unprompted review
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Rated 1 out of 5 stars

I signed up for the 7 day free trial…

I signed up for the 7 day free trial not the sports package. When I tried to watch the audio was out of sync with the video and the sub titles so I hopefully have cancelled, haven’t had any problems with other streaming services this one is rubbish

March 3, 2023
Unprompted review
Rated 1 out of 5 stars

I paid Twice to watch the Celtic…

I paid Twice to watch the Celtic Rangers Game
on Sky And Also Prime Neither Worked Although They Have taken the money.
I paid 4hrs before just in case there was a problem and there was unable to get any customer service on chat or anything
So i did not get to see the match terrible service.

February 26, 2023
Unprompted review
Rated 1 out of 5 stars

It's a joke

It's a joke. Bought to watch the game could not get signed in reset password and still no luck. Can not find a. Away of contacting them for a refund.

February 26, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible terrible app

Got the subscription to watch Rangers vs Celtic cup final when i got the subscription app would not work and i couldn't watch the game but i could watch the rest of their terrible shows. Terrible terrible app do not get it even if you have a game you really want to watch should not be a company

February 26, 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi,
Thank you for your feedback. The situation sounds frustrating!
If you experience a similar situation, you are welcome to contact customerservice.
/Caroline

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