The first delivery went terribly wrong at the point that I was ready to leave 0-stars review. Terrible product quality and lack of care for a Gaming PC that I bought at £1,900! Then two heroes appeare... See more
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I originally left a 1-star review after receiving a PC that unfortunately didn't work straight out of the box. As it was a birthday present for my 11-year-old son, it was incredibly disappointin... See more
Company replied
This is the second time that I have used Vibox. The first experience in getting my sons PC a year or two ago was brilliant, however that has not been my experience this time. I placed an order... See more
Company replied
I’ve had my gaming PC for a year now which worked great for what I needed but have faced two hardware problems in the past. Recently I sent it back because of a hard drive problem and didn’t hear anyt... See more
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Company details
Written by the company
Since opening shop in 2009, we have transformed from a small local PC retailer in Stockport, into one of Europe's most trusted manufacturers of gaming PCs. Our mission is to consistently deliver high-quality gaming PCs that can be completely customised to meet the needs of our customers. This commitment to customisation and quality has been our foundation since the beginning, and it will remain our driving force as we move forward. Our staff at Vibox consists of passionate PC gamers who design systems specifically for gamers. We incorporate parts from top industry names, ensuring that every build is of high quality. Each system undergoes rigorous quality control and testing, ensuring that only the highest standard builds are dispatched. Our fully-trained and experienced technicians meticulously assemble each PC, making sure all parts are installed correctly. And, as you can see, we pride ourselves on the providing the highest level of customer service to you
Contact info
Safestore, Reddish Road, SK5 7BW, Stockport, United Kingdom
- 0161 425 8841
- support@vibox.co.uk
- vibox.co.uk
4.0
Great
556 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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bought a p.c
bought a p.c. on next day delivery it didnt turn up until a day after it was supposed to, when it arrived it didn't work at all they had me pull out ram graphics card etc a week and a half later i still have the p.c. and still don't have a replacement DO NOT USE THIS COMPANY I WOULD NOT RECOMMEND TO ANYONE.
October 9, 2025
Unprompted review
Reply from Vibox Gaming
Hi there,
I’m really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide. Our PCs are all fully built and tested by experienced technicians before leaving our workshop, and while rare, issues can occasionally occur during transit.
Please reach out to us directly with your order details at +44 (0)161 425 8841 or support@vibox.co.uk
so we can look into this right away. We’ll ensure your system is either repaired or replaced as quickly as possible.
Thami @ Vibox
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With a budget in mind and a reasonable…
With a budget in mind and a reasonable amount of knowledge and experience with building, upgrading and modding PC's myself I started shopping around for a reputable company to build a new computer for me.
I like the security and convenience of a builders warranty rather than relying on manufacturers RMA's in the event of a component failure, should I have built the computer myself.
After carefully scrutinizing online reviews and using several of their competitors custom PC builder tools I settled on Vibox as their builder allowed me to build the PC I wanted with some of the most desired components, without being limited by stock availability.
The custom builder tool is a bit "janky" itself in that it sometimes doesn't provide the best descriptions of components, and also occasionally omits to warn you with its compatibility warning feature if you select redundant components increasing the potential for you to make unnecessary purchases. This happened to me in my build, but I put that down to my own naivety rather than anything malicious or willfully ignorant on the part of Vibox themselves. I imagine that this isn't a huge problem as most customers will pick something mostly pre-built and then just pick a few upgrades or modifications. However if you're picking parts from the "ground up" as I did then this is something to be aware of.
In my build I was notified straight away that they had my order and then within a day or two with questions on my preferences for certain setup choices. The correspondence was always cordial and the effort at communication was appreciated.
A few minor points of contention, the expected delivery date information in the order was wildly optimistic, but again this I expect had more to do with the nature of my computer being completely custom rather than put together from a pre-selected build on their website and they did communicate to me that I was waiting on parts that weren't in stock which extended the length of the build. Also on arrival I did notice that a part of two had been omitted, but was able to communicate with them straight away and get it amended.
Overall the computer itself is extremely nice and I can highly recommend the quality of their workmanship and professionalism.
I am very happy with the final product, and their customer service throughout the process.
September 19, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for the detailed and thoughtful review – it really means a lot.
I’m really glad our builder tool gave you the flexibility to create a system that suited your exact needs, even if it had a couple of quirks along the way. You're absolutely right that it's best suited for users going fully custom, and your feedback on the interface is valuable – I’ll make sure to pass that along to the product team.
It’s great to hear that our communication and updates throughout the build process were appreciated, especially with your setup being entirely custom rather than pre-selected. You’re spot on that some delays can happen with high-demand or out-of-stock parts, but we’ll always aim to keep customers in the loop – and it’s great to hear our team managed to get that amended part sorted quickly too.
Thanks again for the recommendation – it’s brilliant to hear you’re enjoying the PC and found our service professional throughout. If you ever need help down the line, whether it's technical support, upgrades or just advice, you’ve got our full Evolution Gold Warranty to back you up.
All the best,
Zac @ Vibox
Brilliant support
I have bought two gaming pc’s from
Vibox. first pc i bought was few months ago and has been running perfect. The customer support experience was faultless
I bought a pc for a family member recently also and it arrived the other day i had a small issue with the fan and called the customer support. Will told me how to fix it and it took two seconds. Support was great.
Both pcs i got look great and i need a third pc for my daughter at Christmas and i can’t see any better place to get it than here so will absolutely use this service again.
September 12, 2025
Unprompted review
Reply from Vibox Gaming
Thank you so much for your continued support! It's brilliant to hear that both your gaming PCs are running smoothly and that our customer service team could help resolve that fan issue quickly. I'm glad I could assist, and it's great to know you're considering us again for a third system, especially for your daughter at Christmas. We hope it makes the perfect gift and we’d love to help make it extra special.
Thanks again for taking the time to leave such a thoughtful review.
Will @ Vibox
I cant believe how amazing vibox…
I cant believe how amazing vibox customer service is . They didn't stop helping me until they had sorted it out , and trust me it must of been hard for him to email everything i had to do to see if it worked. Now thanks to customer services i have got my sons pc up and running. I would definitely recommend to anyone to go to this company as the customer service is 100% brilliant. thank you William for all the support you gave me .
September 11, 2025
Unprompted review
Reply from Vibox Gaming
Thank you so much for your amazing review, Dawn. I'm really pleased I could help get your son’s PC up and running – and appreciate you recognising the time and care we take to resolve every issue. We always aim to make sure every system is running perfectly, and it means a lot to know you'd recommend us based on your experience with our customer service.
Thanks again for choosing Vibox and for your kind words.
Will @ Vibox
My experience with Vibox
At the time when I bought my pc was when GPUs had inflated prices and were hard to find and they gave me a decent deal in terms of money and shipped it relatively quickly. However, they cut costs by putting sub par power supply's, motherboards and cpu coolers in builds with high end components. Originally I received it with a 600 w power supply for a 3070 ti and a i7 13700kf (not overclockable due to the bad MB and not up to spec cpu cooler causing constant high temps). The power supply caused crashing due to the components not receiving enough power and I troubleshooted this issue myself. Over email I had to debate this with a technician as I assume its inconvenient for them to have to replace and solve an issue they cause for themselves. Eventually having this replaced for free as I thankfully paid for 2 year warranty. I also talked about the poor cpu cooler and the high temps causing thermal throttling and crashing. Again, debating with them and eventually them sending out another cpu cooler I had to put in myself which I was happy to do. Unfortunately this one also was not up to spec for the tdp for the cpu. Having been frustrated with their cheap approach to my issue, I had to pay for my own cpu cooler and installed it myself. Not a company I could ever recommend due to their business approach, poor customer service and in some cases unqualified computer technicians having to debate wether I am correct about causation and solutions.
September 5, 2024
Unprompted review
Reply from Vibox Gaming
Hi Luc,
Thanks for sharing your feedback - I’m really sorry to hear about your experience. It's never our intention for a customer to feel unsupported or misled, and I completely understand your frustration after encountering technical issues with your build.
Just to clarify for you and others reading: all of our PCs have come with a 2-year parts warranty as standard since 2015. This includes lifetime technical support, and we're always happy to assist with troubleshooting or replacements wherever needed. While we sometimes offer the option for customers to fit a part themselves (especially if it avoids a full system return), this is never a requirement, and we’re always happy to handle repairs in-house when preferred.
Regarding the power supply and thermal concerns - every PC we ship goes through full power load and stress testing, and in recent years we’ve expanded our testing further to ensure there’s extra headroom for PSU load handling. Faults can very occasionally occur post-QC, and we’re sorry to hear that seems to have been the case with your system.
We do genuinely appreciate the time you've taken to share your experience, and I want to assure you that your feedback is being passed to the relevant departments – including technical support, the workshop, and our product team – so we can continue improving.
If there’s anything still unresolved, or if you’d like us to revisit any part of the case, please don’t hesitate to reach out with your order number at +44 (0) 161 425 8841 or support@vibox.co.uk – we’d be more than happy to help.
Zac @ Vibox
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Exceptional
Excellent products at reasonable prices. But above all, and for me that is enough reason to buy from them, their customer service is unfailingly polite, helpful and patient. I had great problems with failed and partial deliveries, none of which were the fault of Vibox, but while I was tearing my hair out with the impossibility of getting any sense out of the delivery company (DPD), they took it upon themselves to deal with it. If only more companies (Amazon, Google anyone?) would follow their example.
September 3, 2025
Unprompted review
Reply from Vibox Gaming
Hi Ian,
Thanks so much for your kind words and detailed review.
I’m really pleased to hear you were happy with your Vibox experience, especially that our customer service team were able to support you when things went wrong on the delivery side. While we rely on partners like DPD to get systems to customers quickly and safely, we know how frustrating it can be when things don’t go to plan, so I’m glad we could step in and help.
We work hard to combine great value with quality components, and it means a lot to see that recognised. Thanks again for taking the time to share your experience.
All the best,
Zac @ Vibox
Vibox customer service review
Delivery was prompt and my son is very happy with his new Vibox gaming pc.
The help we received from Vibox support after my son updated the BIOS settings was exceptional, they gave us suggestions and helped us to resolve the issue quickly, so a special mention to Dylan.
I would recommend Vibox to anyone who wants the ease of a prebuilt gaming pc.
August 11, 2025
Reply from Vibox Gaming
Thanks so much for the lovely review, Andrew!
I'm really pleased to hear your son is enjoying his new Vibox gaming PC, we hope it made him smile on delivery day! It’s also great to know our support team could step in so promptly when the BIOS settings threw a curveball. Those sorts of issues can be a bit tricky, so I’m glad I could help and that the advice made things easy to resolve.
We genuinely appreciate the recommendation, that kind of feedback means the world to us.
All the best,
Dylan @ Vibox
I don't normally write reviews but had to for Vibox
I don't normally write reviews, but I have decided to come back and do one for Vibox. Myself and my friends were talking about PC's and a lot were discussing how much they are upgrading, or changing every few years.
I have had my PC from Vibox for 10 years, and it is still going. Getting a new one is a wishlist not a priority for me as the one I am using still holds up so well. (even with a i5-4690K)
If you are on the fence about using them, don't be, my machine that has ran and gamed for 10 years is testament to that! Great build quality, runs great.
August 19, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for taking the time to come back and share your experience, Stephen, it really means a lot!
It’s incredible to hear that your Vibox PC is still going strong after 10 years! That kind of longevity is exactly what we strive for in every build, and we’re so pleased it's stood the test of time (even with that classic i5-4690K still powering through). Your recommendation is a huge compliment, and we really appreciate you encouraging others who might be on the fence.
Thanks again for the kind words and continued trust.
All the best,
Zac @ Vibox
Bios help
The reason I am giving 5 stars for their customer service is because they gave up their own time to help me out with a strange problem in my bios and they stayed and helped me.
August 14, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for taking the time to leave this review, Barnabas.
It really means a lot to hear you were happy with our customer service. BIOS issues can definitely be tricky to navigate, so I’m glad we could step in and get everything sorted for you. We’re always happy to go the extra mile when someone’s having a tough time with their setup, thanks again for trusting us to help!
All the best,
Zac @ Vibox
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From stalls to stars!
Customer Support engineer Dylan and senior IT member Henry, are the two heroes of this story. All started very wrong when I paid almost £1,900 for a gaming PC that arrived broken. These two gentlemen made the impossible: rectify all the issues and deliver a replacement PC in such a way and such great quality, that it made me change completely my opinion about Vibox Gaming company (from 0 stars to 5 stars, imagine!)
July 28, 2025
Reply from Vibox Gaming
Thank you so much for sharing your story! While we're sorry your initial experience didn’t meet expectations, we’re incredibly pleased that Henri and I were able to turn things around for you.
Your recognition really means a lot to us and we take pride in delivering both great products and great service.
Thanks again for giving us the chance to make things right!
All the best,
Dylan @ Vibox
No PC, No Contact, No Update
This is the second time that I have used Vibox. The first experience in getting my sons PC a year or two ago was brilliant, however that has not been my experience this time.
I placed an order toward the end of June for delivery on the 3rd of July. The 3rd came and went and no PC, I then sent an email asking what was happening. No reply. The status page for the order was still listing the 3rd of July for expected delivery. I then tried their Contact Us form, still no reply.
It seems the the company is happy to acknowledge receipt of your money but won't even acknowledge receipt of an email asking where your money has gone.
Maybe they will acknowledge a TrustPilot review, maybe ...
UPDATE:
I have now spoken with Vibox and they have rectified the situation that was due to a simultaneous technical issue with the build and communication issue around the matter. I understand and appreciate the issues with stock flow and component sourcing in the current environment (thank you Mr Tariff-man). Vibox were also very apologetic about the mis-communication and are looking to improve their internal processes. As I said at the start of this review, my initial experience with Vibox was brilliant and I can hope that this was only a hiccup in otherwise excellent service.
July 16, 2025
Unprompted review
Reply from Vibox Gaming
Thanks for taking the time to leave a review, and I’m really sorry to hear about the experience this time around — especially after things went so smoothly with your first order.
This definitely isn’t the level of service we aim to provide. While we do build every PC to order and occasionally experience delays due to high demand or complex builds, you should absolutely have been kept in the loop. We can see that an email was sent to you on 10/07 following your contact.
We want to get this sorted right away. Please reach out to our customer service team with your order number by phone at +44 (0) 161 425 8841 or email us at support@vibox.co.uk so we can investigate what’s happened and ensure everything is resolved as quickly as possible.
Thanks again for your past custom — we’ll do everything we can to make this right.
Henri @ Vibox
Excellent customer service
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.
July 2, 2025
Unprompted review
Reply from Vibox Gaming
Hi Paul,
Thank you for the kind words!
We’re really pleased to hear that our customer service team were prompt and helpful in assisting with your queries. Making sure you feel supported every step of the way is something we take seriously, so it’s great to know we delivered on that.
Thanks again for choosing Vibox!
All the best,
Thami @ Vibox
Vibox IX-533 Gaming PC
I ordered from Amazon the Vibox IX-533 Gaming PC Bundle which had installed (AMD Ryzen 7 9800X3D, AMD Ryzen RX 9070 XT 16GB, 32GB 5600MHz DDR5 RAM, 1TB NVMe SSD • Windows 11 • 27" Monitor, WiFi and ethernet port.
AMAZON advised the machine would be delivered 9-11th July, however I was able to change the delivery date to 01/07/2025 via the DPD app.
The PC arrived, beautifully packaged and took minutes to setup.
I had one issue in that the fans and colours were not working.
I contacted VIBOX and had dialogue with Dylan.
Dylan could not have been more helpful.
After sending him photos of what I was seeing, a couple of connectors had come free during delivery.
I quickly clipped these back, VERY STRAIGHTFORWARD, and the PC is running so SUPER FAST,
I cannot recommend VIBOX enough, superfast support (emails by return), superfast delivery, and AMAZON gave me a 10% voucher code, so that saved £191.00
VIBOX - 10/10 for Customer service, THANK YOU, DYLAN
July 2, 2025
Unprompted review
Reply from Vibox Gaming
Hi Adrian,
Thank you so much for taking the time to share such a detailed and thoughtful review!
It’s brilliant to hear that your PC arrived well-packaged and was easy to set up, and we’re especially glad I could assist in resolving the issue with the fans and colours so quickly! Those kinds of minor connection slips during transit are rare, but I’m pleased the fix was so straightforward.
We know how important reliable support and speedy delivery are, and hearing we hit the mark really means a lot.
Thanks again for your recommendation and rating for our customer service!
All the best,
Dylan @ Vibox
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Would be 0 stars if possible.
Would be 0 stars if possible.
Bought the pc and after arrival was working completely fine, however after about two weeks the pc was having very bad problems with blue screening, crashing, restarting with no warning, etc. And when I tried finding where I got the pc from it seems it has been taken off the shelves entirely. The pc cannot even handle VERY simple games such as roblox, or even Osu! without Blue screening/crashing/restarting approximately every 10 minutes.
Plus one bonus the WiFi adapter it came with completely stopped working. Also came without Windows even activated???
Absolutely horrendous.
December 21, 2024
Unprompted review
Reply from Vibox Gaming
Hi Nikolas,
I'm really sorry to hear about the issues you've experienced, it definitely doesn’t reflect the standard we aim to uphold. Blue screen crashes, sudden restarts, and especially being unable to run even simple games without disruption is not what we expect from any of our systems, and I completely understand your frustration. Something's certainly gone wrong here, but we can assure you that your warranty should cover all of this and we'll be able to get it sorted.
While we run each PC through intensive stress tests before dispatch, sometimes problems can still emerge due to faulty components or driver conflicts, and we want to get this sorted for you as quickly as possible. The same goes for your WiFi adapter concerns and the issue you raised about Windows activation, every PC sold with Windows should come pre-installed and activated via digital licence, so if there’s been any oversight here, or if there's simply been an authentication issue, we’ll absolutely make it right.
As these are fragile, high-value items, the return process sometimes requires extra care, but rest assured our team will help however they can to resolve things swiftly and smoothly.
Please reach out to us with your order details, including your order number, at +44 (0) 161 425 8841 or support@vibox.co.uk. Our workshop and customer service teams are ready to assist and will get this resolved for you.
All the best,
Thami @ Vibox
Reply from Vibox Gaming
Thanks for the great review!
We’re really pleased to hear you’re happy with both the service and the PC itself. It’s always our aim to make sure everything runs smoothly from the moment you place your order to the moment you power up your system.
Thanks again for choosing Vibox!
Zac @ Vibox
Fast and helpful customer service
I have had a few issues with my PC and the customer service has been super fast, helpful - really impressive. Would recommend.
June 19, 2025
Unprompted review
Reply from Vibox Gaming
Thank you, Amy! I'm really pleased to hear you’ve had such a positive experience with our customer service team. While it’s a shame to hear there were a few issues with your PC, it's great to know we were able to support you quickly and effectively. We’re always here if you need anything else in the future.
Thanks again for the recommendation!
Zac @ Vibox
Very impressed with quality...
Bought the full gaming bundle for my son and he’s over the moon. It’s super easy to use and runs all his games without any issues. One of the speakers wasn’t working at first, but they replaced it immediately. Great company.
June 4, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for the lovely review!
It’s brilliant to hear your son is loving his new gaming bundle - we hope it made him smile! We’re especially glad to know everything’s running smoothly for him. Sorry one of the speakers didn’t work at first, but I'm happy we could get that sorted quickly for you.
Thanks again for choosing Vibox - it really means a lot.
All the best,
Zac @ Vibox
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Amazing service
We had a problem with a Microsoft key code. The response from Vibox was really quick and they sorted us out immediately. Would highly recommend.
June 9, 2025
Reply from Vibox Gaming
Thanks so much for the great feedback, Lee. It’s brilliant to hear that we could sort out the Microsoft key issue swiftly for you. We always aim to be as responsive and helpful as possible, so your recommendation really means a lot.
Will @ Vibox
Super solid machin...
Really happy with this. Can’t believe how smooth everything runs. I’m not even a heavy gamer but I use it for editing too and it handles it perfectly. RGB lights are a nice touch. Highly recommend.
May 9, 2025
Unprompted review
Reply from Vibox Gaming
Hi Ogbonna,
Thank you for the great feedback! It’s brilliant to know the machine’s running smoothly and working just as well for editing as it does for gaming. We always try to deliver that balance of power and polish, and it’s great to hear you’re enjoying the extra touches like the RGB lighting too.
We appreciate the recommendation!
Thami @ Vibox
Absolutely amazing customer service 10000000% recommend buying from here
Absolutely amazing customer service, ordered a prebuilt pc bundle and had a couple of minor issues with it, the customer service rep (Dylan) replied back pretty much straight away during business hours and was so so helpful with a full explanation talking me through my issues and even video links or helpful product links (more so than I've received from other businesses) it was just a loose connection in the end which I was able to fix following the information from Dylan
Thank you so so much for your help
June 5, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for your glowing review! I’m really pleased I could help you get things sorted quickly. It’s great to hear the video guides and detailed explanations were useful and that it ended up being a simple loose connection in the end. We’re always here to help however we can - whether it’s a big issue or a small one.
Dylan @ Vibox
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