Vibox Gaming Reviews 

565
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, patient, and professional staff, who are efficient and dedicated in resolving issues and providing prompt advice. Many also express contentment with the overall service and product quality, often mentioning good performance and value. However, some customers noted concerns regarding product quality, reporting PCs with insufficient power supplies or sub-par components leading to crashing or performance issues. Others experienced products faulty on arrival, such as defective CPUs, damaged wiring, or missing parts, with some units stopping after a few months.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the high quality, fast performance, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its efficiency,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing significant... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, efficient, and committed... See more

Service

Users describe positive interactions with service, highlighting excellent customer support that was faultless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little nervous because this company is not a big name with a lot of advertising and stores. But communication has been great,and a follow up about swapping some parts out, around 9 months af... See more

Company replied

Rated 5 out of 5 stars

The guys at Vibox are just special. When I originally bought a PC for my son a few years ago, we wanted a upgrade immediately after. They did everything to make it a pleasant, smooth, easy experie... See more

Company replied

Rated 5 out of 5 stars

The first delivery went terribly wrong at the point that I was ready to leave 0-stars review. Terrible product quality and lack of care for a Gaming PC that I bought at £1,900! Then two heroes appeare... See more

Company replied

Rated 5 out of 5 stars

I have bought two gaming pc’s from Vibox. first pc i bought was few months ago and has been running perfect. The customer support experience was faultless I bought a pc for a family member rec... See more

Company replied


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Gaming service Provider

Written by the company

Since opening shop in 2009, we have transformed from a small local PC retailer in Stockport, into one of Europe's most trusted manufacturers of gaming PCs. Our mission is to consistently deliver high-quality gaming PCs that can be completely customised to meet the needs of our customers. This commitment to customisation and quality has been our foundation since the beginning, and it will remain our driving force as we move forward. Our staff at Vibox consists of passionate PC gamers who design systems specifically for gamers. We incorporate parts from top industry names, ensuring that every build is of high quality. Each system undergoes rigorous quality control and testing, ensuring that only the highest standard builds are dispatched. Our fully-trained and experienced technicians meticulously assemble each PC, making sure all parts are installed correctly. And, as you can see, we pride ourselves on the providing the highest level of customer service to you


Contact info

4.0

Great

TrustScore 4 out of 5

565 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(565)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

Ordered a gaming pc for my wife i had a few issues with trying to get into my account it was my fault not vibox one or two emails later all sorted none of this we will reply to you in 24 to 48 hours all replies were within 10 to 15 minutes so excellent customer service and my wife loves her pc so all good 👍

March 31, 2023
Unprompted review
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Reply from Vibox Gaming

Thank you for your feedback! Please don't hesitate to get in touch with the team should we be able to help with anything in future.

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Rated 5 out of 5 stars

Highly recommended!

I've never ordered a custom built PC before, but had bought a pre built Vibox a few years ago so knew they were a good company. Their website is super easy to navigate, the choices laid out really clearly and no hidden cost! I ordered on a saturday so wasnt expecting the PC until middle of the week, but it arrived on Tuesday morning! Crazy fast! Loved the little touches included in the order. The PC runs like a dream, its above and beyond what I had expected. I would highly recommend Vibox for custom or pre built.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely phenomenal service

Absolutely phenomenal service. We purchased our sons gaming PC back in October for his birthday on the 18/12. When he opened it on his birthday we struggled with a couple of things and being a Sunday I thought I would drop Vibox an email & await a reply on Monday/Tuesday. Turns out I was wrong, they replied pretty much immediately on a Sunday! Helped me sort the issue (I know absolutely nothing about gaming PCs!) I cannot recommend them highly enough.

December 18, 2022
Unprompted review
Rated 5 out of 5 stars

It's good

Great PC, good value, good customer service! Second Vibox PC I've had now and will buy again in future. Chosing parts and optimising for my budget was easy and was very impressed with the options Vibox provides for budget PCs, top-end rigs, and anything in between. :)

December 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I cannot rate this company enough. They have been incredibly helpful and informative. I am an absolute novice when it comes to these sorts of things, but the staff at Vibox have helped me to build a pc for my son based on his requirements. I am over the moon and I will have one really happy boy at Christmas! Amazing customer service. I will be recommending to all. Thank you!

December 1, 2022
Unprompted review
Rated 4 out of 5 stars

Great spec gaming pc plus when ordering…

Great spec gaming pc plus when ordering you can tailor the spec to suit your needs or budget. However delivery was very poor, the £1400 worth would have been left by the doorstep open to the elements, luckily a neighbour saw DPD leave it and took it in for me. DPD didn't contact me at all either before or after delivery I thought this was very poor

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

Connecting monitor to PC

Slight issue setting up the monitor to the pc.
As it was a present for my grand son and he’s hundreds of miles away we had difficulty talking him through it.
I emailed Vibox and they replied within half an hour and
explained what needed to be done, they were so helpful and their customer service was so quick and sympathetic . I highly recommend this amazing uk company. My grandson is also over the moon with the gaming pc too now it’s all been set up
Very very pleased customer
Bev

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Problem sorted in minutes, I bought my son a vibox pc gaming…

We all know the stress off buying online especially if your using a site for the first time will everything arrive will it arrive at all 😱 especially when your spending big money on something. I bought my son a vibox pc gaming bundle for €1,500 for xams, when the package arrived the monitor was missing so i emailed vibox straight away thinking it would take a day or two for a reply but they literally emailed me back in minutes, so after 4 or 5 emails back and forth the problem was resolved and i received the new monitor within a couple of days , I would definitely use this company again no Messing around just get your problem sorted,

November 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!

After searching around for the past six weeks or so for a computer that would serve specific needs, I decided I would have to have one custom built. I contacted several local PC builders and they weren't much help.
I found Vibox on DuckDuckGo search and they were quite local to me, so I gave them a call. I spoke to a guy called Zac and explained what I already have, and what I wanted my new PC to do. He immediately came up with a solution that was not only affordable and completely suitable for what I needed, but would also serve me very well longterm.
Zac was very knowledgeable, helpful, friendly and professional. He spent almost half an hour on the phone answering my questions and made sure I was completely happy with everything by the time we ended the call.
I haven't got all the money I need yet for the PC we've talked about, but I will definitely be ordering from Vibox when the funds arrive.
Thank you for a very positive initial experience and I look forward to ordering my new PC soon!

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Our first family gaming computer…

Bought our first family gaming computer through these guys & they've been absolutely brilliant. The computer is far superior to any that we'd found within our budget (and significantly cheaper than the ones of equal spec by bigger named brands), delivery was fast & customer service is second to none. Highly recommend.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Vibox were very quick to deliver

Vibox were very quick to deliver! Especially as I ordered over a bank holiday weekend. Worth the cost.
Computer was very easy to set up and works very well for what i need it to do (streaming on twitch whilst playing pc games). PC runs very quiet & the LED lights & white casing fit the room very well.

August 31, 2022
Unprompted review
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Rated 5 out of 5 stars

Couldn't be happier! Can't recommend enough!

I held off writing a review because I wanted to wait and see how my desktop performs. It has been more than two months now and BOY this is everything I had ever wanted and more!

Background: In the last 5-7 years I have owned multiple laptops from a few very reputable brands. Yet I have consistently experienced inconsistent performance - something always goes wrong very quickly. I had never had a machine which simply...works (is that so much to ask for??)!

After doing some research online, I decided to give Vibox a try.

While I have some basic knowledge around the key features I am looking for (CPU, RAM, GPU), I am not a real expert with computers so Vibox is great because it gave me just enough options to play around and customize - without getting into the super technical stuff.

Customer service was responsive, helpful and pleasant when answering my questions. I got my machine in about a week, and when I got it, I plugged it in and it just...worked! No fuss or hassle at all!

Overall, very happy with the product and the service I received. I wouldn't hesitate to recommend them to anybody thinking about getting a custom-built laptop.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

Hi
I ordered a gaming pc bundle for a very reasonable price, I got it a week early was packaged with care and love (gave me sweets lol)👌🏻 I couldn’t recommend this company more to anyone who wants a gaming pc defiantly worth it!!
I’ve already downloaded 4 big games and it runs so smooth and Is literally lightening speed! Thank you so much vibox computers 💙
Many thanks
Andrew Donnelly

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Absolute legends

PC is an absolute beast. Love the buget slider and the customizeability of the specs. Highly recomend to anyone if they need a good PC for good price.

August 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Awesome

Contacted Vibox via email and they were super helpful. My son needed a certain spec to run an Oculus Rift S, and they told me exactly what to order. PC arrived within 48 hours and my son is thrilled with it. He'd been really poorly and it meant a lot to him and really cheered him up. Thank you!

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing brand! Perfect prebuilts for starters.

Gaming pc, arriving with an RTX 3070 ti and i5-12400f, came in immaculate condition - perfect cable management and amazing packaging. Couldn’t ask for anything better, and it came with a realistic price - I would only save ~50 quid building it myself!

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Top PC builders - Great customer service

I bought my first Vibox PC for home use over 7 years ago. It has been great and has still plenty of life in it.

Since then I have suggested to anyone who asked me about PC suppliers that they should contact Vibox.

I have just been delivered with a new Vibox PC to replace my old system which is starting to show signs of it's age.

I am delighted with its performance.

Vibox are not great at sending out emails or texts on the progress of your order, but give them a call and they are right on it

July 11, 2022
Unprompted review

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