Vibrant Vegan  Reviews 607

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

We placed the order as we wanted a vegan selection of meals over the Christmas period. We chose Vibrant Vegan because they said they could deliver by 23rd December. Unfortunately we did not get our... See more

Company replied

Rated 2 out of 5 stars

We were excited to try this out but were disappointed with the taste of the meals. The dishes that are supposed to have no chilli heat, are too hot for my children. The fact that you are supposed to m... See more

Company replied

Rated 3 out of 5 stars

I purchased the "Trial Box 1 (4 meals) - No Spice" hoping to enjoy some tasty vegan food. However, so far, two of its dishes, the Keralan Kokonut Curry and the Rainbow Quinoa & Falafels were quite spi... See more

Company replied

Rated 5 out of 5 stars

Very easy to use website and ordering process. Good choice of interesting, nutritional, tasty, small batch made meals. Meals arrived well packaged. Long use by dates, you don’t need to eat everythin... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Frozen Food Manufacturer
  5. Grocery Delivery Service
  6. Online Food Ordering Service

Written by the company

We make ludicrously tasty plant-based meals, and deliver them to your door. We've done the hard work, so you don't have to!


Contact info

3.0

Average

TrustScore 3 out of 5

607 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really tasty and good price

Wasn't expecting microwave meals, but I probably (/ definitely) didn't read the description properly! Very tasty and very good portion sizes. I actually liked not having to prepare the meals myself(!) Shame I don't have the freezer space - I need more recipe options for gluten free and vegan but can definitely recommend this company. Price was fair.

February 18, 2023
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Rated 4 out of 5 stars

Excellent customer care

Mr friend loved these meals... after an initial mix up with the address, Ruksana worked really hard to rectify the problem and ensure we were satisfied.
Excellent customer service

September 6, 2022
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Reply from Vibrant Vegan

Very sorry to hear you had a poor experience with this surprise delivery. I understand the initial delivery was refused by the recipient which is why it wasn't received and that a new delivery should be arriving today.

UPDATE - we understand the second delivery was refused as well. We very much want to help surprise your friend, but please help us by letting them know to expect a delivery.

Rated 5 out of 5 stars

Easy & Delicious

Easy to order, easy to cook, delicious and healthy. The Beetiful Bourginon which I wasn’t excited about might have been the best of the lot.

July 27, 2022
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Reply from Vibrant Vegan

Always good to be pleasantly surprised! Thank you for the review!

Rated 3 out of 5 stars

I found the meals over-cooked and…

I found the meals over-cooked and stodgy. Not vibrant at all. I am sorry but I will not be buying these meals again. The recipes really need a complete overhaul.

May 23, 2022
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Reply from Vibrant Vegan

Sorry to find you didn't enjoy your meals, but thank you for taking the time to feedback. We take comments on board and look for ways in the future to improve our dishes.

Rated 5 out of 5 stars

Vegan Meals

Great customer service, lovely meals, very reasonable prices, - what else is there to say?!

May 12, 2022
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Reply from Vibrant Vegan

The only thing left to say is a big thank you for this review!

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Rated 5 out of 5 stars

Brilliant meals

Excellent meals I send them to my son who is a vegan and hasn’t had one he doesn’t like yet. Very quick service too and reasonable prizes as there good size portions, and good customer service.

April 3, 2022
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Reply from Vibrant Vegan

We're glad your son is a fan! Thank you for the great review.

Rated 5 out of 5 stars

Have bought them Again

Great pre-order service, products not bad at all. In fact, just ordered a second lot. I'll be happier when there is a wider range available.

March 31, 2022
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Reply from Vibrant Vegan

Hope you enjoyed your second delivery and thank you for taking the time to review us!

Rated 5 out of 5 stars

VIBRANT VEGAN MEALS BRILLIANT STUFF

VIBRANT VEGAN
THEY DO HAVE EXCELLENT QUALITY & SUPERB SERVICE MY DEAR GOOD FRIENDS

SAFE & VEGAN KINGIAN Y+ XXX XQ

IAN L BARRETT ON FACEBOOK BUT I NOT ON FACEBOOK ANYMORE AS ITS RUN BY PEODOPHILE PROTECTOR ZUCKERBĘRG

March 25, 2022
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Reply from Vibrant Vegan

Thank you so much for the super review Ian!

Rated 2 out of 5 stars

The food is really good

The food is really good. However since January the deliveries have been really unreliable. I order 6 single portions to eat for lunch everyday. Since January most of the things in my order have been out of stock in single portion sizes. I have been sent items I don’t want, and portion sizes that I don’t want on multiple occasions and yet charged the same. 3 double meals is not the same as 6 single meals. The warehouse recently chooses to make up my order with 2 triple meals which is not appropriate for a single person. The customer services people have been very helpful at cancelling my order each week and providing refunds instead. But ultimately I’m left disappointed as I don’t have the convenient lunch I was hoping for. I’ve gone from being a very happy customer with a repeat order to being on the verge of permanently cancelling my order. Hero to zero. What a shame.

March 11, 2022
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Reply from Vibrant Vegan

We're very sorry you've had such a poor experience with us. It's not the level of service we aim to provide and we are currently looking into how we can make this better for you. As an alternative, have you seen our sister brand Soulful Food?

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Rated 3 out of 5 stars

Our first order was quite disappointing…

Our first order was quite disappointing probably will be the last unfortunately.

My mother who lives alone was sent to to double portion meals which he obviously can't consume alone

During the ordering process we particularly look for food that was described as not spicy. She has an intolerance to chilli and chilli related items such as cayenne pepper.
One of the meals was unavailable and they substituted it for something which was described as hot so obviously had to be substituted.

On checking the other meals orders of contain either cayenne pepper or or chilli making every single meal unusable to her.

It's a shame this isn't available as a filter. I wish the business all the best their ethics are absolutely spot-on and there communication was fantastic and that is the only reason why I'm rating them up.

In my mother's case the food was just unsuitable that's not to say that will be the same for everybody.

February 20, 2022
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Reply from Vibrant Vegan

Thank you for taking the time to review us and we're really sorry you had a poor experience with the meals. We do have chilli ratings on our spicier meals on the website but I understand the substitution wasn't ideal. Our customer service team is always on hand if you have specific requests which we will do our best to fulfil.

Rated 5 out of 5 stars

Excellent dishes

Excellent dishes, super tasty and great choice! Saved our boring mid week meals - that makes team

February 2, 2022
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Reply from Vibrant Vegan

Glad you enjoyed our meals and that they saved you from some mid-week boredom!

Rated 5 out of 5 stars

I bought the multi box for a gift for a friend...

I bought the multi box for a friend as a Christmas gift. She is an incredible mama looking after 3 precious girls and a hardworking hubby. This was the perfect family gift. It meant hubby got lucky with lunch some days and the children on others. Mama got to try them all. The meals were delicious and filling and the packaging is amazing and eco friendly. This was a great gift to buy online.

January 28, 2022
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Reply from Vibrant Vegan

So glad your friend and her family enjoyed the meals - what a kind friend you are to gift them!

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Rated 5 out of 5 stars

Amazing taste for everyone

Amazing taste, amazingly vegan

Just received my first box of 2 person Vibrant Vegan meals.
1. 2 person means 2 person, unlike some 2 person meals that are really 1 big appitite person.
2. So tasty. Had the Malay Satay with noodles. Amazingly tasty with a firey kick.
3. Vegan, so good for the planet.
Can not wait for the other 5 I ordered

January 19, 2022
Unprompted review
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Reply from Vibrant Vegan

Glad you enjoyed your Malay Satay and that there was plenty to go around!

Rated 4 out of 5 stars

Pretty happy

Edit: to be clear though, will still absolutely order again and really pleased with the meals themselves! Seoul tofu balls are particularly delicious.

Great selection of interesting meals. Slight mix up with delivery but was given a discount code as an apology so that was good. The food tastes great and is nicely packaged, very easy to prepare. My only complaint is that there are only instructions for 900W microwave which I don't have, so I needed to adjust cooking times which meant some of the meals turned out a bit wet hence loss of one star. Otherwise brill.

January 10, 2022
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Reply from Vibrant Vegan

Thanks for taking the time to feedback and sorry the experience wasn't quite up to scratch. It's really helpful feedback for us.

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