First time ordering from this company. Ordered some sink plug washers and advised it would take up to 5 weeks delivery They arrived in a week. Well done
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.
Company replied
Seems straight forward enough.. will give another rating when item is received
Company replied
I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.9
Great
6K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Vicedeal
Hi Femmy Adedapo,
Thank you for your review.
We’re happy the whole process felt smooth from start to finish.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Reply from Vicedeal
Hi Paul. Hales commercials,
Thank you for your review.
We’re glad you experienced great service, that truly means a lot to us.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Quick and Easy to Do
the product purchase was quick and simple to do
February 20, 2026
Unprompted review
Reply from Vicedeal
Hi JamesCarney,
Thank you for your review.
We’re happy the purchase process was quick and simple for you. That’s always good to hear.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy access to products & easy payment…
Easy access to products & easy payment method
February 19, 2026
Unprompted review
Reply from Vicedeal
Hi David,
Thank you for your review.
Glad to hear you found the products easily and that the payment process was smooth.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
No problems or issues arose
February 18, 2026
Unprompted review
Reply from Vicedeal
Hi B WOOD,
Thank you for your review.
Happy to know everything went smoothly without any issues.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Quick n Secure
February 18, 2026
Unprompted review
Reply from Vicedeal
Hi Prashant,
Thank you for your review.
Nice to hear the process felt quick and secure.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi RONALD JAMES,
Thank you for your review.
Glad to hear ordering was quick and easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Found the parts l needed quite easily
Found the parts l needed quite easily, seems a very good site .
February 17, 2026
Unprompted review
Reply from Vicedeal
Hi Stephen Carey,
Thank you for your review.
Wonderful to hear you found the parts easily and had a positive impression of the site.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Fast thanks
February 15, 2026
Unprompted review
Reply from Vicedeal
Hi John Eddy,
Thank you for your review.
Glad to hear everything was fast.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Reply from Vicedeal
Hi Goekhan-Silverio Topuz,
Thank you for your review.
Great to hear ordering was simple and uncomplicated!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
So far good....Only placed an order so…
So far good....Only placed an order so delivery experience is unknown at this time plus quality of product remains a mystery....Will follow up with a update when it arrives
February 14, 2026
Unprompted review
Reply from Vicedeal
Hi Sean Brundish,
Thank you for your review.
We appreciate your feedback and hope delivery and product quality will meet your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Only order now ,will wait for a…
Only order now ,will wait for a complete reference when it arrives
February 14, 2026
Unprompted review
Reply from Vicedeal
Hi John Brown,
Thank you for your review.
We appreciate your feedback and hope everything will arrive as expected. We look forward to your final thoughts once you receive the order.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Big scam i buy toothbrush said on the…
Big scam i buy toothbrush said on the website was from sonic care i i wait 3 week to recive then i relaized come from cina i recived was sam cinese crap dont work i call them and i have to pay to returm so fo ur self fabor dont buy anything from them
February 13, 2026
Unprompted review
Reply from Vicedeal
Hi Maurizio Dileo,
Thank you for your review.
We’re sorry to hear the toothbrush did not meet your expectations. Please share your order details with us so we can review your case and help you further.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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I couldn't clear the Trust pilot page…
I couldn't clear the Trust pilot page in order to finish my purchase
February 12, 2026
Unprompted review
Reply from Vicedeal
Hi Lesley Hotson-Hicks,
Thank you for your review.
Sorry to hear you had trouble finishing the purchase on the Trustpilot page. If this happens again, feel free to let us know and we’ll gladly help. We will check the process for any technical issues.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
I got a pair of pro biker motorcycle…
I got a pair of pro biker motorcycle gloves that stated they are waterproof...no they are not waterproof and a waste of my £24 extremely unsatisfied will never use this company again
February 8, 2026
Unprompted review
Reply from Vicedeal
Hi Mike Scott,
Thank you for your review.
We’re really sorry the gloves didn’t perform as expected and left you disappointed. Please share your order details with us so we can look into this and help you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Don’t know yet
February 12, 2026
Unprompted review
Reply from Vicedeal
Hi Urs Schmid,
Thank you for your review.
That’s understandable, once the order arrives, you’ll have a clearer experience to judge. We hope it goes smoothly.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Website easy to use
Website easy to use, and I was pleased to see the option of tracked/insure carriage. Instant email confirmation.
February 11, 2026
Unprompted review
Reply from Vicedeal
Hi Peter,
Thank you for your review.
Happy to hear the website was easy to use and that you appreciated the tracking option and instant confirmation.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Secure purchase platform.
Secure purchase platform.
Very good security link.
February 11, 2026
Unprompted review
Reply from Vicedeal
Hi Ken,
Thank you for your review.
Great to hear you felt confident using the platform and appreciated the security during your purchase.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy selection
Easy selection, order placement and payment process as expected from modern websites. Item still to be delivered and used so unable to give a higher rating at this time
February 11, 2026
Unprompted review
Reply from Vicedeal
Hi Derry,
Thank you for your review.
Glad the selection and ordering process felt smooth and modern. We hope the delivery and product use will confirm a positive experience.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Very easy to find the product I needed
Very easy to find the product I needed, easy to order.
February 10, 2026
Unprompted review
Reply from Vicedeal
Hi Dirk Van Ham,
Thank you for your review.
Glad to hear you quickly found the product you needed and placed your order with ease.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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