The product is an absolute useless cr*p. I've requested a return cause it was impossibile via website but nobody is contacting me over a week now about this! Please come back to me ASAP
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See what reviewers are saying
Der Berater im Kundencenter, Herr Jones Adler, war sehr freundlich und hilfsbereit. Ich war verunsichert bezüglich meiner Lieferung, aber Herr Jones Adler hat mich beruhigt. Danke nochmal für das ne... See more
Company replied
Sonnenschirm blau 5 m Durchmesser Preis 182€ Nach ca. 2 Jahren sind die Streben geknickt. Mit Aluwinkeln verstärkt. Jetzt wieder gebogen.. defekt!! Kurbel geht schwer. Immer wieder Probleme.... See more
Company replied
The gate is as I expected. Stable and easy to assemble. Definitely all stainless steel. The only issue I have is it's not designed to be self standing. But I knew this before I ordered it. Not sure wh... See more
Company replied
Company details
Written by the company
vidaXL ist ein internationaler Online-Händler, bei dem du alles findest, was du für dein Haus, deinen Garten, deine Garage und deine Heimwerkerprojekte brauchst. Unser Konzept basiert darauf, eine breite Palette von Produkten anzubieten, die es euch ermöglichen, "günstiger zu leben". Durch einfache Lösungen zur Kostensenkung, die sich nicht negativ auf die Qualität der Produkte auswirken, können wir unsere Angebote für so viele Menschen wie möglich zugänglich machen. Alle Prozesse von der Produktentwicklung und dem Einkauf über Marketing und Vertrieb bis hin zu Logistik und Kundendienst liegen in unserer Hand. Auf diese Weise behalten wir die volle Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte.
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3.3
Average
26K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Top service !
This company is really interested in TOP service and permanent improvement of their products !
July 8, 2025
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback.
Our goal is to offer high-quality products at affordable prices.
We hope to see you again soon.
Sincerely,
Sophie-vidaXL
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Sonnenschirm blau 5 m Durchmesser
Sonnenschirm blau 5 m Durchmesser
Preis 182€
Nach ca. 2 Jahren sind die Streben geknickt. Mit Aluwinkeln verstärkt. Jetzt wieder gebogen.. defekt!!
Kurbel geht schwer. Immer wieder Probleme..Seil jetzt endgültig gerissen.
Nach 5 Jahren in den Müll
Blue parasol, 5 m diameter
Price €182
After about 2 years, the ribs buckled. Reinforced with aluminum brackets. Now bent again... broken!!
The crank is difficult to turn. Constant problems... the rope has finally snapped.
After 5 years, it's in the trash.
July 2, 2025
Unprompted review
Reply from vidaXL
Sehr geehrte Frau Kobl,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.
Wir freuen uns über jedes Feedback .
Nur so können wir die Wünsche unserer Kunden entdecken und darauf eingehen.
Es tut uns leid zu hören, dass Sie bisher keine positiven Erfahrungen mit unserem Unternehmen gemacht haben.
Um Ihnen helfen zu können, benötigen wir weitere Informationen zu Ihrer Bestellung.
Wir haben Sie über Trustpilot um diese Informationen gebeten.
Wir werden uns in Kürze direkt mit Ihnen in Verbindung setzen, um eine zufriedenstellende Lösung für Ihr Problem zu finden.
Ich bedauere tiefst die entstandenen Unannehmlichkeiten, bedanke mich für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Tibor Kovacs
vidaXL
Terrible customer service
Terrible customer service, I purchased what was supposed to be a oxidise stainless garden box. They sent me a regular stainless steel box that is not oxydize. When I asked to return it because it was wrong, they proceeded to tell me that the box was right and would oxidise over time and would not take the return. I will never use this company again.
June 4, 2025
Unprompted review
Reply from vidaXL
Dear customer.
Unfortunately, your review has been transferred to Trustpilot Germany.
To resolve your issue, we kindly ask you to transfer your request to Trustpilot Spain.
We deeply regret any inconvenience and thank you for your patience and understanding.
Tibor Kovacs
VidaXL
Poor Quality but got a full refund
I ordered a bed from vidaXL via OTTO and the product was defective, since it had a strong smell. After 2 months of airing the room, I contacted the service team to describe the problem and they offered a full refund upon return. I explained that it would be difficult to dissasemble the bed and pack it, which they understood, and they offered the full refund without returning the bed.
The quality of the bed wasn't good but overall they were open to my feedback and resolved the problem.
May 1, 2025
Unprompted review
Reply from vidaXL
Dear Ms. Mera.
Thank you for taking the time to leave us feedback.
I'm very sorry that the quality of the product you ordered didn't meet your expectations.
We're happy to address this issue for you; we're confident we can resolve the problem.
In order to assist you, we need more information about your order.
We've requested this information via Trustpilot.
We will be in touch shortly.
I'm pleased that we were able to find a compromise that satisfies your needs.
If you have any further questions, please don't hesitate to contact us again at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL
attentive customer service
I was dissatisfied with the product. Customer service contacted me and refunded part of the purchase price. Fair enough! That doesn't make the product better, and I still think the quality could be better, But they care about my opinion and it helps to be seen. And if the critical issues will be solved I would recommend it
April 18, 2025
Unprompted review
Reply from vidaXL
Dear Customer.
Thank you for taking the time to leave us feedback.
I'm very sorry that the quality of the product you ordered didn't meet your expectations.
We're happy to take care of this for you; we're confident we can resolve the issue.
In order to assist you, we need more information about your order.
We've requested this information via Trustpilot.
We will be in touch shortly.
I'm pleased that we were able to find a compromise solution to your problem that satisfied you.
If you have any further questions, please don't hesitate to contact us again at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL
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Reply from vidaXL
Dear customer ,
Thank you for the positive comment.
It is our goal to provide high-quality products with affordable pricings.
We're happy to hear your package was delivered in time.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
Excellence and professioneller Marketing!
Alles gut gelaufen!! Vielen Dank
March 9, 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Es freut uns zu hören, dass alles reibungslos geklappt hat.
Wir hoffen, Sie bald wiederzusehen.
Mit freundlichen Grüßen,
Sophie- vidaXL
A+++
We have bought several items from vidaXL and have been very happy with most of them. There was one item we returned and they made the return process super easy. We could not ask for better service.
March 3, 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Wir sind sehr dankbar, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.
Wir wissen Ihr Feedback wirklich zu schätzen und freuen uns, dass Sie Ihre vidaXL-Erfahrung genossen haben.
Wir freuen uns darauf, Sie in naher Zukunft wieder bei vidaXL begrüßen zu dürfen.
Mina- vidaXL
What an awful experience!!!
What an awful experience!!!! Made an order on 09.01.25. still no delivery as they choose worst company ever to deliver whatever you buy -Raben Group . There is no communication, no updates, no response to any way you try to get any info. Everyone is just apologizing but nobody knows where is my item or when it's going to be delivered and I spend more then 1000e,so careful if you want to buy something from them.
Finally, got my door left unattended in my front yard.
Wanted to edit my review in a maybe more positive tone but dimensions appeared out of standard so have to redo my entrance, meaning -instead of two hours job got four days job, still needs some touch up and cost itself a lot higher then expected.
February 5, 2025
Unprompted review
Reply from vidaXL
Dear Anita,
Thank you for taking the time to leave us feedback. Please accept our sincere apologies for the situation.
Thank you also for allowing us to assist you. We’re happy to have resolved the issue and hope the solution met your expectations.
If there is anything else we can further do to help, please do not hesitate to let us know.
I wish you a lovely day!
Kind regards,
Ioana/vidaXL
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The wood has cracks and big spots of…
The product I received had damage in a number of places, but I cnotacted vidaXL and they offered either to replace it or to reimburse me for the full price, so even though I wasn't happy with the product, I give the company five stars for their service.
January 6, 2025
Unprompted review
Reply from vidaXL
Dear customer.
Thank you for taking the time to leave us feedback.
I am very sorry that the quality of the product you ordered does not meet your expectations.
We are happy to take care of the matter for you, we are sure that we can solve the problem.
I have just tried to reach you by phone, unfortunately without success.
We will contact you shortly.
I am pleased that we were able to find a compromise solution to your problem to your satisfaction.
If you have any further questions, please do not hesitate to contact us again at feedback@vidaxl.de.
Best wishes,
Tibor Kovacs
vidaXL
👍 everything was perfect
January 28, 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
vielen Dank für Ihre Bestellung und Ihr Vertrauen in vidaXL.
Wir freuen uns sehr, dass wir Ihre Erwartungen erfüllen konnten und Sie mit unserem Service zufrieden sind. Ihre Zufriedenheit hat für uns oberste Priorität, und wir setzen alles daran, Ihnen auch weiterhin ein erstklassiges Einkaufserlebnis zu bieten.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Bei Fragen oder Anliegen stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Jeana – vidaXL
I bought 2 flower pots as a set and had…
I bought 2 flower pots as a set and had a friend put them together because I couldn't have done it on my own. Now, after a good 3 months, one of the flower pots has cracked/burst open on the side. I then sent a photo to vidaxl to complain! The answer I received was that I should please take both flower pots apart (which are obviously planted), pack them up and send them back! The value of the flower pot is around 45 euros! The whole effort is disproportionate and absolutely unreasonable! I have never experienced such bad service! I would definitely not buy from here again!!! I am still waiting for an answer/agreement
October 10, 2024
Unprompted review
Reply from vidaXL
Sehr geehrte Frau Richter,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.
Wir freuen uns über jedes Feedback - nur so können wir die Wünsche unserer Kunden entdecken und darauf eingehen.
Es tut uns leid zu hören, dass Sie bisher keine positiven Erfahrungen mit unserem Unternehmen gemacht haben.
Ich bin froh, dass wir am Telefon darüber sprechen konnten und dass jetzt klar ist, woher das Problem kommt.
Wir bedauern sehr, dass trotz unseren Versuchen Sie zu erreichen, wir keine Reaktion Ihrerseits erhalten haben.
Sollten Sie weiterhin Fragen zu Ihrem Anliegen haben, bitten wir Sie, uns unter feedback@vidaxl.de zu kontaktieren.
Mit freundlichen Grüßen,
Tibor Kovacs
vidaXL
It was little bit dirty and dusty
It was little bit dirty and dusty, I was asking myself if I have purchased used product. But I am liking it a lot!
September 18, 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung für uns zu schreiben.
Es erhellt unseren Tag, wenn wir eine so positive Bewertung lesen. Wir werden unseren Service ständig verbessern, um deine tolles Feedback weiterhin zu verdienen.
Wir freuen uns, Sie bald wiederzusehen.
Mit freundlichen Grüßen
Jeana - vidaXL
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Value for money
Value for money, it's looking nice and perfect delivered
September 4, 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung für uns zu schreiben.
Wir sind dankbar für Ihre freundlichen Worte und freuen uns, dass wir Ihre Erwartungen erfüllen konnten.
Wir freuen uns, Sie bald wiederzusehen.
Mit freundlichen Grüßen
Jeana - vidaXL
Sehr good very nice
August 28, 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank für dein Feedback!
Wir wissen dein Feedback sehr zu schätzen und sind bestrebt, unsere Produkte kontinuierlich zu verbessern, um deinen Bedürfnissen gerecht zu werden.
Wir hoffen, dich bald wiederzusehen!
Mit freundlichen Grüßen,
Jeana - vidaXL
literally EVERY part was damaged
I ordered a TV stand and literally EVERY part was damaged.
I contacted customer service and they offered 10% refund. It looks like someone has been using it for 10 years. Absolutely disgusting, both the products and the service.
August 26, 2024
Unprompted review
Reply from vidaXL
Poštovani Ivan,
Hvala Vam što ste odvojili vrijeme i napisali recenziju.
Ponekad se nažalost dogode nepredviđene situacije, koje pokušavamo riješiti u što kraćem roku.
Već smo komunicirali s Vama u vezi s oštećenim proizvodom, te Vas molim provjerite svoj Inbox, jer sam Vam danas odgovorila na Vaš zadnji mail. Za svaki slučaj, molim provjerite i mapu neželjene pošte.
Zahvaljujem se unaprijed za Vaš odgovor.
S poštovanjem,
Mirela/vidaXL
Defect parts turned assembly into a nightmare, but customer support made up for it
EDIT: After the customer support reached out to me I was partially refunded which I find fair enough considering the situation. Original comment was 1 star and now is 4 stars. Gotta give credit where credit's due, and that is that delivery time & customer support are definitely Good.
ORIGINAL COMMENT:
Ordered a 140x200 Bed, arrived quickly. Credit on this part, well done!
Began assembling the Bed, realised NONE of the parts and pieces are marked with either Numbers or Letters (even though in Instructions there are Numbers and Letters), this caused a LOT of delay because in order to assemble, I have to look 15 minutes for the part I really need.
Furthermore, some of the parts were missing, like wooden "screws" that put some parts together, so I had to improvise.
Additionally, there are NO holes in most of the parts where there should be holes! This is the most crazy thing for me! I've had to check instructions dozen times to make sure I am not crazy, but even there it's pictured that some parts should be screwed on certain parts where there are NO HOLES for the screws?!?! This caused excessive force of hammer and screwdriver to create MORE THAN 150 (yes that's right!) holes by myself, which bruised my right hand and it's a bit blue now as well!
Lastly, this is the climax of false marketing, because we actually bought this Bed ONLY for the storrage (drawers) underneath. It turns out the drawers are purely decorative, as they are absurdely baby-sized and an absolute joke, and anything can barely fit inside them.
The bed that should take 2 hours to assemble ended up taking 9 hours due to:
-unclear instructions
-missing parts
-and I can't believe I have to say this, but because there are NO HOLES to input screws where they need to be input
I've never experienced anything like this in my entire life of putting furtniture together, and don't take the following words for granted, but this assembly nearly broke me psychologically.
If I have to choose the only saving grace about this product, it's that it cost 164€, which some people might say "oh it's little money so quality is poor of course, makes sense", but for me 164€ is a lot of money and I expect a decent quality, especially when buying one-time-use furtniture.
The false marketing, however, is unforgiving.
August 14, 2024
Unprompted review
Reply from vidaXL
Dear Mr. Dankovic,
First of all, thank you for taking the time to rate our service. We appreciate all feedback - this is the only way we can discover our customers' wishes and respond to them.
We are sorry to hear that you have not had a positive experience with our company so far.
I have just tried to contact you by telephone, but unfortunately without success.
With kind regards,
Sarah-vidaXL
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Reply from vidaXL
Sehr geehrter Kunde,
wir danken für Ihren Einkauf und das super Feedback.
Es freut uns sehr, dass alles hervorragend gelaufen ist!
Wir hoffen Sie bald wieder auf unserer Webseite begrüßen zu können und wünschen Ihnen noch viel Freude mit unserem Produkt.
Mit freundlichen Grüßen,
Jeana – vidaXL
Reply from vidaXL
Dear Donjit chinjai,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
I ordered the vidaXL Freistehende…
I ordered the vidaXL Freistehende Markise 3x3 m Creme and it arrived quickly, however the quality is poor! In 2 weeks it started rusting, the stability is horrible as the stabilization posts are way too short. It also is very clunky to roll up and doesn’t roll up tight, so rain collects and the weight makes it look strained The concept is fantastic, it is only the quality that is not good! However, following my review, they responded immediately to try to help improve the situation! The service and responsiveness that I received was very good! I can recommend ordering from this company! I would give them 4 for service, but the product quality itself makes me rate my review as a 3.
May 12, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave us feedback.
I am very sorry that the quality of the product you ordered does not meet your expectations. We will be happy to take care of the matter for you, we are sure that we can solve the problem.
We will contact you shortly.
Best wishes,
Tibor-vidaXL
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