Easy ordering and relatively easy assembly. The instructions could be better. Overall, some parts were explained in too much detail, while other parts didn't provide enough detail.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.4
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not too much communication
Not too much communication, but j9b well done! Tnx
May 23, 2025
Unprompted review
Reply from vidaXL
Dear Edin Merzic,
Thank you for the kind comment.
We appreciate your kind words and are so glad that you had a great experience with us.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
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Well,I am glad from you box for Lp,and…
Well,I am glad from you box for Lp,and stand for speakers.
Very satisfied ...
May 1, 2025
Unprompted review
Reply from vidaXL
Dear Severus Snape,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
Excellent!
May 15, 2025
Unprompted review
Reply from vidaXL
Dear Galekovic Suzana,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
I’ve ordered a small garden house
I’ve ordered a small garden house. I knew I will have to assemble it but man it was a nightmare. The house is separate in to many pieces, and the worst part some of them were not marked. I just spend 45 min into separating few hundred screws that all came in 3 mixed bags. And there were 4 different types of screws. Also I was missing around 30 screws, luckily I had similar ones to replace them.
The house is overpriced for what it is.
Would not recommend.
May 16, 2025
Unprompted review
Reply from vidaXL
Dear Tomislav,
As we agreed previously, we have sent the voucher to your email.
Please check your Inbox and Spam folder.
We hope that you are satisfied with our support and provided solution.
For eventual questions, or should you need our help, you can always contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Quick and reliable.
April 29, 2025
Unprompted review
Reply from vidaXL
Dear Karla R,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our 1 x 140641.A / 140641 - vidaXL Gluing Table 3 pcs Foldable Adjustable Height.
We are happy to provide a prompt delivery service to you.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
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16 days of waiting and I still haven't received what I ordered
I ordered a room divider on April 23rd and paid for priority delivery. Today is May 7th and I still haven't received my order. I sent several emails but got no response. I even called the delivery service (waited 15 minutes on the line for an employee to answer). Very bad experience because I need the divider for work.
May 7, 2025
Unprompted review
Reply from vidaXL
Dear Žaklina,
We have contacted you several times via email with a proposed solution, but unfortunately, we have not received your response.
If you have additional questions, or if we can help you in any way, please contact us at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
******
Poštovana Žaklina,
Kontaktirali smo Vas više puta putem maila s ponuđenim rješenjem, međutim, nismo nažalost dobili Vaš odgovor.
Imate li dodatnih pitanja, ili Vam možemo na bilo koji način pomoći, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
S poštovanjem,
Mirela/vidaXL
2 out of 2 items I purchased had…
2 out of 2 items I purchased had defects. My assumption is they are selling furniture which hasn't passed quality checks, but is still functional, and they are assuming people won't complain since defects are not huge. I still consider this behavior as fraudulent and unfair.
2 od 2 proizvoda koji smo kupili su došla s oštećenjima koja sigurno nisu od transporta. Pretpostavljam da prodaju namještaj koji nije prošao kontrolu kvalitete, ali je još uvijek funkcionalan, pa računaju na to da se ljudi neće žaliti. Nepošteno i prevarantsko ponašanje
May 4, 2025
Unprompted review
Reply from vidaXL
Poštovana Ivana,
Vaš povrat novca je obrađen, te u narednim danima možete provjeriti svoje uplate.
Nadamo se da će biti sve u redu, kao i da ste zadovoljni pruženom podrškom.
Za eventualna pitanja, stojimo Vam na usluzi.
S poštovanjem,
Mirela/vidaXL
Reply from vidaXL
Hello，
Thank you for the kind comment.
We are dedicated to providing reliable and efficient delivery service.
We hope to see you again in the near future.
Mina - vidaXL
As expected with no problem
I found the merchandise online, and they send it with really fast delivery.
Everything went well, there is no problem with it
April 18, 2025
Unprompted review
Reply from vidaXL
Dear Leo Jurman,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
Your compliment is an affirmation of our delivery service.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
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Various kind of products,competitive prices, fast and helpfull helpdesk.
Various kinds of products, very competitive prices. Fast delivery. Help desk works 24 hours on day, 7 days on week, staff very kind and helpfull.
April 25, 2025
Unprompted review
Reply from vidaXL
Dear DrazenS,
Thank you so much for taking the time to leave us this amazing review.
We're ecstatic to hear that you were happy with our service.
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We hope to see you again in the near future.
Regards,
Joan - vidaXL
Reply from vidaXL
Dear Pavao,
After your feedback, we have asked for your order and contact details in a private message, so that we can establish communication and help you.
Since we have not received your response, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela / vidaXL
Reply from vidaXL
Dear Sandra,
As agreed, we have prepared a voucher for you, and it is sent to your email address.
We hope that you are satisfied with our support. For further questions or if you need our help, we will be happy to assist you.
Sincerely,
Mirela / vidaXL
The site's service is very bad
The site's service is very bad, for the last order we did not receive an invoice, nor any guarantee, nothing. I am hereby asking you to send me the invoice with the details.
April 15, 2025
Unprompted review
Reply from vidaXL
Dear Anka,
Please be informed that you refund has been processed, and you can check your payments in the following days.
We hope that you are satisfied with the solution and our support.
For the assistance or necessary help, you are welcome to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
******
Poštovana Anka,
Obavještavamo Vas da je vaš povrat novca obrađen, te možete provjeriti svoju uplatu u sljedećih nekoliko dana.
Nadamo se da ste zadovoljni rješenjem i našom podrškom.
Za podršku ili potrebnu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
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Ordering was very simple and…
Ordering was very simple and information about delivery was very helpfull. Delivery was on time.
April 14, 2025
Unprompted review
Reply from vidaXL
Dear Mcinca,
Thank you for choosing vidaXL.
We're happy to hear your package was delivered in time.
Hope to see you again soon!
Regards,
Joan - vidaXL
Happy customer
Prompt, friendly and on-the-spot answers of the customer support on my queries, fast delivery with clear tracking and product that is exactly as presented and expected.
February 20, 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We're ecstatic to hear that you were happy with our service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards
Mina - vidaXL
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us!
It is our goal to provide high-quality products with affordable pricings.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
We look forward to welcoming you back to vidaXL in the near future.
Mina- vidaXL
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Stylish and Practical Raised Bed for Planting
I bought a tall raised bed in anthracite color, made of sheet metal, and I really like it. It looks modern and neat, and it seems stable and practical for planting. The material appears to be of good quality, but I'll see how sturdy it is over time. I can't wait to plant flowers and see how it fits into the space!
February 21, 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
Mina- vidaXL
Reply from vidaXL
Dear customer,
We are happy to provide a prompt delivery service to you.
Looking forward to seeing you again soon.
Sincerely,
Sophie- vidaXL
The worst quality!!!
The worst quality!!!
The plates of furniture are not coloured evenly, there are scratches, and around the holes are damages. I’ve assembled lot of furniture and never have I ever seen something so bad. For that money it should have been better quality.
Edit:
Really good communication and resolution center. Satisfied with resolution of problem.
February 11, 2025
Unprompted review
Reply from vidaXL
Poštovana Vera,
Zahvaljujemo na lijepim riječima i drago nam je što ste zadovoljni našom podrškom.
Za sva buduća pitanja, ili potrebnu pomoć možete nas kontaktirati na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
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