Easy ordering and relatively easy assembly. The instructions could be better. Overall, some parts were explained in too much detail, while other parts didn't provide enough detail.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.4
Average
913 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Everything went well-from the purchase to the delivery. Fast and easy
January 10, 2025
Unprompted review
Reply from vidaXL
Dear Ilenia Silic,
Thank you for taking the time to leave feedback about your experience!
We are thrilled to hear that you are satisfied with the delivery service.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
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It was fast and all product correct.
January 27, 2025
Unprompted review
Reply from vidaXL
Dear Ivan Šerek,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Challenging building of the table
It was little bit problematic while putting it together.
Two pieces were overlapping so it was hard to screw it and be sure that it will be stable.
December 17, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The customer support was very helpful.
January 9, 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Garden arch
The product meets my expectations. The delivery was fast.
December 17, 2024
Unprompted review
Reply from vidaXL
Dear maja misic,
Thank you for your order.
We are excited to learn that you are satisfied with our delivery. We will continue to maintain the level of perfection you've been experiencing.
Hope to see you again soon!
Kind regards,
Deisy - vidaXL
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Sizing error
Ordered 10cm thick cushions and received 7cm thick. I don't like being lied to.
November 28, 2024
Unprompted review
Reply from vidaXL
Dear Steven,
After you provided your contact details, we have tried to contact you several times, but we did not receive your response.
To be able to help and answer your questions, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Professional afford to find what you need!
Distribution of goods was a little bit odd at first; in two ways, but after getting all informations in there afford to bring goods from different storage facilities (last parts), I was very satisfied to get it, no matter delivery was on different days.
October 18, 2024
Unprompted review
Reply from vidaXL
Dear Ines Galović,
Thank you for taking the time to leave feedback about your experience!
We are thrilled to have made your delivery experience a positive one.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Deisy - vidaXL
traffic mirror
The traffic mirror was delivered quickly. It looks like in the picture. Plastic, very light, excellent quality so far.
September 24, 2024
Unprompted review
Reply from vidaXL
Dear Tatjanka N,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
Fast delivery
November 9, 2024
Unprompted review
Reply from vidaXL
Dear Jure Markovic,
Thank you for taking the time to leave feedback about your experience!
We are committed to providing exceptional delivery service to all of our customers.
Hope to see you again soon!
Best wishes,
Deisy - vidaXL
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Proportion between price and quality
Relatively fast delivery, acceptable price and quality
November 7, 2024
Unprompted review
Reply from vidaXL
Dear Davor Zekan,
Thank you for the kind comment.
It is our goal to provide high-quality products with affordable pricings.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Best wishes,
Deisy - vidaXL
Keep on the good job
Everything was so easy, straightforward, professional and quick
November 6, 2024
Unprompted review
Reply from vidaXL
Dear Tina Filipović,
Thank you for the kind comment.
Your compliment is an affirmation of our delivery service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Best wishes,
Deisy - vidaXL
Reply from vidaXL
Dear Robert Kuster,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Looking forward to seeing you again soon.
Kind regards,
Louise - vidaXL
Fast delivery
October 2, 2024
Unprompted review
Reply from vidaXL
Dear Martina,
Thank you for taking the time to leave feedback about your experience!
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
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good customer sevis
I was very disappointed with the product, but what is actually good is the customer service and the return process. I'm still waiting for a refund. What I could possibly object to is why they ask for feedback or a review before refunding the money
October 1, 2024
Unprompted review
Reply from vidaXL
Dear Ksenija ,
Thank you for taking the time to leave feedback about your experience!
Your praise means the world to us. We are glad to hear that we are on the right track.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Louise - vidaXL
Sadly
Delivery on point. Issues wrong bill and to correct it you will have a rough time with poor customer service, probably automated with bots, asking you the same info over and over. If it is something small, probably good store. But you need some quantities or have a deadline with your project, probably best to avoid. If something go wrong, don't expect it to be resolved soon.
September 25, 2024
Unprompted review
Reply from vidaXL
Dear Sir,
We have asked for more information about your order and your contact in a private message, but unfortunately we did not receive your response.
If we can help with anything, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Prompt delivery and good quality…
Prompt delivery and good quality of ordered cupboard.
September 5, 2024
Unprompted review
Reply from vidaXL
Dear Zeljka Lindgreen,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
SUP board
I liked that my SUP board came with everything needed and it was really cheap.
August 19, 2024
Unprompted review
Reply from vidaXL
Dear lorena savi,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
Looking forward to seeing you again soon.
Kind regards,
Deisy - vidaXL
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Very good experience
Very good experience. I ordered a table that came damaged and after I made my complaint they offered me money back because that table was the last one and couldn't be replaced. My return was free of charge and I received money very quickly. I ordered another one, very similar, and that one came in perfect condition. I also purchased chairs. Every order that I made was delivered within 5 working days. I love it.
September 3, 2024
Unprompted review
Reply from vidaXL
Dear Jelena,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Louise - vidaXL
The product I bought doesn't work
The product I bought didn't work right, they offered me refund
August 28, 2024
Unprompted review
Reply from vidaXL
Dear Rahela,
We are glad that we manage to establish communication and resolve the issue.
Please feel free to contact us at feedback@vidaxl.hr if you should have questions in the future, or we might help with anything.
Sincerely,
Mirela/vidaXL
Contact center doing great
Prompt, delivered as agreed, contact center very helpful during the delivery process.
July 19, 2024
Unprompted review
Reply from vidaXL
Dear Jasna ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
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