The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery takes forever... if you need something fast, don't even bother ordering because you'll be waiting for weeks...
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Ok product. Good timing delivery. Tarpaulin was not very sturdy. Covering items outside with edges that are a bit sharp and the tarpaulin was torn in a couple of days. Better to be used inside. After... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice bed frame but missing screws
The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the holes. Would not recommend this due to the nightmare it was putting it together unless you have plenty of spare screws at home.
June 11, 2026
Unprompted review
Reply from vidaXL
Dear Helen,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with the bed frame overall and feel it offers good value for money. However, we are sorry to learn that the assembly process was affected by missing screws and issues with the wooden dowels.
Following your review, we were able to review your concerns and provide assistance regarding the missing parts. We appreciate the opportunity to address the matter and help resolve the issue.
Thank you again for your feedback, as it helps us improve both our products and customer experience.
Kind regards,
Tanya
vidaXL Webcare team
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Absolutely terrible quality of material…
Absolutely terrible quality of material pure chip board , no screws all wooded slot plugs , water marks on the table within an hour coasters used and kept dry , please save ur money and do buy from company
June 19, 2026
Unprompted review
Reply from vidaXL
Hi,
Thank you for taking the time to share your feedback and for giving us the opportunity to assist.
We appreciate the chance to have reviewed your concerns and worked towards a resolution. While we understand the product did not meet your expectations, we are pleased that the matter has now been addressed.
Thank you again for your patience and for bringing your experience to our attention. Feedback such as yours helps us continue improving our products and services.
Kind regards,
Tanya
vidaXL Webcare Team
Great pool great price
June 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you are happy with your pool and that you found it to be a great value for the price. We wish you lots of enjoyment with your purchase.
Kind regards,
JC
vidaXL
The product photo was very misleading…
The product photo was very misleading and did not suit purpose.
June 25, 2026
Unprompted review
Reply from vidaXL
Hi Mathew,
Thank you for taking the time to share your feedback.
We are sorry to hear that the product did not meet your expectations and that you felt the product photos were misleading for your intended use. We understand how disappointing this must have been and appreciate you bringing your concerns to our attention.
We have attempted to contact you several times to discuss the matter further and better understand your experience, but we have not received a response.
Should you require any further assistance, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Good Customwr Service
Purchased a side awning from the irish website, arrived very promptly, within 3 days. Unfortunately it was too big for my needs, my fault. Arranged to send it back, the customer service team were excellent, sent me the details of how to send it back. I arranged a carrier to deliver the awning, unfortunately the returns had to go back to Poland which was expensive. Once I confirmed the return and sent a tracking number my payment was processed and completed in 2 days. I should have read the terms and conditions but overall I was very happy with the company and the customer service was excellent
June 22, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience with us. We are pleased to hear that your order arrived promptly and that you were satisfied with the support provided by our customer service team. We understand your concerns regarding the return shipping costs, and if you would like any further assistance, please contact us at feedback@vidaxl.ie.
Kind regards,
JC
vidaXL
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Item not of acceptable quality in…
Item not of acceptable quality in contact with vidaxl and they say I have to pay to return it. It's unopened and unused. I am keeping a set of presses even though they are awful....they look extremely cheap and finish is not good. When I said I want to return the other item which cost almost €200 euro they say I have to pay..... It's a headboard and shelves... It would probably cost a considerable amount if not half of the product value to return. I would never buy from vidaxl again and strongly advise to think carefully about purchasing.
May 15, 2026
Unprompted review
Reply from vidaXL
Dear Katherine,
Thank you for sharing your feedback.
We are sorry to hear that the products did not meet your expectations and that you were disappointed with the return process.
Following your review, we reached out to you directly to better understand your concerns and see how we could assist. However, we have not received a response to our messages.
If you still require assistance or would like us to review your case further, please feel free to contact us at feedback@vidaxl.ie. We will be happy to look into the matter and assist you further.
Kind regards,
Tanya
vidaXL
Very sturdy box great size and quality
Very sturdy box great size and quality, Fast shipping
June 12, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are pleased with the size, quality, and sturdiness of the box, as well as the fast shipping. We appreciate your trust in vidaXL.
Kind regards,
JC
vidaXL
Very quick service
Very quick service, informed throughout on delivery progress, and my piece arrived exactly as scheduled
June 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with the quick service and that you were well informed throughout the delivery process, and that your order arrived as scheduled.
Kind regards,
Elyn
vidaXL
Order arrived swiftly
Order arrived swiftly. The quality of the item is not great. A carpenter put the set of presses together and he said it was quite uneven and there are gaps at doors and it looks off. It was cheap but I wish I had bought something that is better to look at as it's in a room where visitors will see it. I have also bought a headboard with shelves and have not opened it as I think I will buy from another source to have a better quality item
May 15, 2026
Unprompted review
Reply from vidaXL
Hi Katherine,
Thank you for taking the time to share your experience.
We are pleased to hear that your order arrived promptly. However, we are sorry to learn that the furniture did not meet your expectations in terms of quality, finish, and overall appearance.
We understand how disappointing this must have been.
Following your review, we reached out to discuss your concerns and provide further assistance. We also followed up regarding the return process and the additional information requested, but we have not received a response.
Should you still require any assistance or wish to discuss this matter further, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
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I bought a Garden Set of a Table and…
I bought a Garden Set of a Table and Four Chairs made of Acacia Wood at a very good price,they arrived in 6 days by UPS and are of excellent quality. I had read reviews of how they were very poor quality wood and I was very nervous after ordering them,well they are far from that,and reviewers said how hard they were to put together, my husband had the whole lot assembled in 1 day,he said once you follow the instructions and take your time there is no problem. Thank You Vida XL for my excellent purchase.. Una
June 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your detailed and positive feedback. We are delighted to hear that you are happy with the quality of your garden set and that the assembly went smoothly when following the instructions carefully. Your satisfaction means a lot to us.
Kind regards,
Elyn
vidaXL
I bought 6 louvre doors
I bought 6 louvre doors. They were excellent quality, made in Ukraine!
Shipping took a while but I was in no hurry.
January 15, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you are satisfied with the quality of the louvre doors and that they met your expectations. We also appreciate your understanding regarding the delivery time.
Kind regards,
JC
vidaXL
Poor quality
Poor quality, panels broken upon delivery, joints broken, instructions were awful to follow. When emailed about the damage was informed someone would be in touch and never heard another word. Would NOT recommend
June 2, 2026
Unprompted review
Reply from vidaXL
Hello Mandy,
Thank you once again for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and regret the disappointment and inconvenience this situation has caused.
Following your review, we reached out to you by email on multiple occasions in the hope of discussing your concerns and reviewing your case further. As we have not yet received a response, we will now consider this case closed.
Should you still require assistance or wish to discuss your concerns with us, please feel free to reply to our previous email or contact us directly at feedback@vidaxl.ie. We will be happy to review your case and assist you further.
Kind regards,
Tanya
vidaXL Webcare Team
Item i bought is not what i expected
Item i bought is not what i expected - much flimsier than i thought for the price, doesn't go together very well & one of the caps at the top doesn't fit
Ordering & delivery was simple & easy
June 1, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that the product did not fully meet your expectations and that you experienced issues with the fit and assembly. However, we are pleased that you found the ordering and delivery process simple and easy.
Kind regards,
JC
vidaXL
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I purchased a steel sideboard
I purchased a steel sideboard, it says 2-3 business days and it arrived after 7; the material is very poor and I had a professional person who installed it and it took him 7 hours, the holes would not match and hundreds of little screws, that was crazy to put together, not much stable. Don’t buy it
June 18, 2026
Unprompted review
Reply from vidaXL
Hello Alessandra,
Thank you once again for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and appreciate you giving us the opportunity to review your concerns.
Following your review, we reached out to you directly by email on multiple occasions in the hope of discussing the matter further and learning more about your experience. Unfortunately, we have not received a response.
As we have been unable to establish contact, we will now consider this case closed. However, should you still require assistance, please feel free to reply to our previous email or contact us directly at feedback@vidaxl.ie and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
The goods are great
The goods are great, but the delivery was cancelled, so I waited in all day thought those days were long past, so I got it two days later
June 16, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear you are happy with the product, but we are sorry that your delivery was cancelled and caused inconvenience. We understand how frustrating this must have been. Please feel free to contact us at feedback@vidaxl.ie if you would like us to look into this further.
Kind regards,
JC
vidaXL
The item arrived in good time
The item arrived in good time. Ok quality for what I ordered and shall do the job. Not sure how many years I'll get out of the metal planter frame but sure we'll see. Ordering was easy and efficient.
May 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that your order arrived in good time and that you are satisfied with the quality for the intended use. We also appreciate your comments regarding the ease and efficiency of the ordering process.
Kind regards,
JC
vidaXL
Sold a returned box missing 9 pieces
1. Order came a week late
2. Box came with holes in it and scissor marks as if it was someone else’s return
3. Could hear all the pieces (and see through the holes) no styrofoam protection
4. Opened the box to no manual and immediately notice there is only 1 leg for my dresser, 3 are missing. Pieces are not labelled
4. Had to go onto the site to find the manual then to find I’m meant to have 45 pieces to put together; I have 36 pieces in my parcel
5. 3 pieces have literal boot marks on them. Black filthy boot marks from someone standing/ walking on the pieces
Very very very poor experience. I have asked for a phone number and email ro complain and see what they will do
June 9, 2026
Unprompted review
Reply from vidaXL
Hello Jeanie,
Thank you for your feedback.
We are sorry to hear about the condition in which your order arrived and the issues you experienced with the packaging and missing components. We understand how disappointing and frustrating this must have been.
Following our review of your case, we have been in contact with you directly to investigate your concerns and work toward an appropriate resolution. We appreciate the time you took to provide additional information and cooperate throughout the process.
We sincerely apologize again for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve our products and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
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I feel very very disappointed as I…
I feel very very disappointed as I received the item with missing main part without it the item doesn't work. I could just place it in the bin, which will cost me more to get rid of it as is big item. The customer care said can't send me par only offer small amount of money for the part, which can be buy so useless again, I said money back or replacement no answer for over a month...
April 30, 2026
Unprompted review
Reply from vidaXL
Hi Agnieszka,
Thank you for taking the time to share your feedback.
We are pleased that we were ultimately able to reach a resolution for your case. However, we sincerely apologize for the inconvenience and frustration caused by receiving an item with missing parts and for the time it took to resolve the matter.
We appreciate your patience throughout the process and thank you for giving us the opportunity to address your concerns. Your feedback has been noted and will help us improve our products and services moving forward.
Kind regards,
Tanya
vidaXL Webcare Team
Excellent price
Excellent price, good communication throughout ordering/ delivery.
May 20, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the excellent price and clear communication throughout your order and delivery. Your support is greatly appreciated.
Kind regards,
JC
vidaXL
Vida XL customer service play games to…
Vida XL customer service play games to avoid giving refund. They ask for the same information you have already supplied, as though you never sent anything. I think they play games to avoid a refund, even after they have clearly authorised a return. it's an old trick but they avoid paying you this way!! Stay away!
June 5, 2026
Unprompted review
Reply from vidaXL
Dear Brian,
Thank you for your feedback.
We previously reached out to you to review your concerns and offer assistance; however, as we have not received a further response, we will now consider this matter closed.
We understand that your experience was frustrating, and we appreciate you taking the time to share your concerns with us. Feedback such as yours helps us identify opportunities to improve our service and communication.
Should you still require assistance or wish to discuss the matter further, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to review your case.
Kind regards,
Tanya
vidaXL Webcare Team
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