The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
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Review summary
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Reviews shaping this summary
Delivery takes forever... if you need something fast, don't even bother ordering because you'll be waiting for weeks...
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Ok product. Good timing delivery. Tarpaulin was not very sturdy. Covering items outside with edges that are a bit sharp and the tarpaulin was torn in a couple of days. Better to be used inside. After... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item I ordered its wasn't what the…picture showed
Item I ordered its wasn't what the picture was on the website ,parts missing, some parts to big and not in use for any purpose. Return policy not as easy as the advertising on the web. Took me 8working days to get the item collected, 4times customer service promessed to collect item with no result. When eventually picked up happened the courier told me he couldn't get exact adress for collection. I was send by customer service from one person to another, people very nice but mix information. Wasn't sure if I ever get that sofa out for collection. Now I waiting for my refund 🙈🙏
March 18, 2026
Unprompted review
Reply from vidaXL
Hi Ana,
Thank you for taking the time to share your experience with us, and we’re truly sorry for the inconvenience you’ve encountered during the process, especially regarding the delays and communication challenges.
We really appreciate your patience while we looked into this with you and thank you for working with us to get everything clarified.
We have been in direct contact with you and are continuing to assist you. Please don’t hesitate to reach out if you need anything further—we’re here to help.
Kind regards,
Tanya
vidaXL
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Perfect
Everything went perfect and mannequin is gorgeous 🙂 highly recommend
March 11, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that everything went perfectly and that you are so pleased with the mannequin.
Kind regards,
JC
VidaXL
delivery wait wasnt too bad but...
delivery wait wasn't too bad. earlier than expected. Bed frame is flatpack. self assembly. This was not easy. you definitely need tools to assemble and measuring devices. It isn't straight forward.
March 11, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re pleased to hear that the delivery arrived earlier than expected. We also appreciate your comments regarding the assembly process and understand that it may not have been as straightforward as anticipated. Should you wish to share more details or need assistance, please feel free to contact us at feedback@vidaxl.ie
Kind regards,
JC
VidaXL
Poor quality/ poor service
I ordered the XL dog pen (total of 586€) which was intended to house my three large dogs during the better weather. The building instructions were minimal and unhelpful, poles were unlabelled so this caused a difficulty in setting it up in the first place. Once up, the quality of the poles were extremely weak and poor and my dogs escaped from this within 30 seconds ( not due to the way it was built but the quality of the product itself) The poles have now snapped in half which I have sent to Vida XL customer care but I’m refused a full refund. AVOID this site, don’t waste your time or money you’ll never get back.
January 29, 2026
Unprompted review
Reply from vidaXL
Dear Sophie,
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the vidaXL Dog Cage with Roof and Door Grey 2x2x2 m Galvanized Steel and understand how disappointing this must have been for you and your dogs.
We tried to reach you by phone to discuss your concerns but were unable to get through. We’ve also sent an email to ensure we can assist you further. We truly value your feedback, as it helps us improve our products and service.
Kind regards,
Tanya – vidaXL
Parts do not fit. Self fund return.
Wasted a lot of time trying to fit parts that don't fit. Took one connecting part tried it on four of the sections that it was intended for, it fitted two of them but not the others. None of the parts have labels on them.
Very difficult to put together.
The returns policy means that you have to fund the return postage yourself.
I won't ever buy another product from this company.
March 17, 2026
Unprompted review
Reply from vidaXL
Dear Ronald,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about the difficulties you experienced during assembly, especially with the parts not fitting as expected and the lack of labeling. We completely understand how frustrating and time-consuming this must have been.
We’re glad we had the opportunity to speak with you directly and work through the issue together. It’s great to hear that the item has now been successfully assembled and that we were able to assist you further.
If there’s anything else we can help you with, please don’t hesitate to reach out to us at feedback@vidaxl.co.uk.
Thank you again for your time and for allowing us to make things right.
Kind regards,
Tanya -vidaXL
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What a great website to order from
What a great website to order from. Would highly recommend it
February 22, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are thrilled to hear that you had a great experience on our website and would recommend us.
Kind regards,
Tanya
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that the bed matched the description and was easy to assemble.
Kind regards,
Tanya
vidaXL
I ordered a raised garden bed that was…
I ordered a raised garden bed that was covered in mould when it arrived. I contacted them, and they advised it was a faulty product. The offered me €19 refund for a €75 purchase that can't be used. Absurd. They have since disappeared from the contact.
March 2, 2026
Unprompted review
Reply from vidaXL
Hi Carl,
Thank you very much for your patience and for giving us the opportunity to make things right. We truly appreciate you taking the time to share your experience with us and for allowing us to follow up and support you further.
We’re very glad we were able to assist and reach a positive conclusion together. Your feedback is important to us and helps us continue improving our service.
Kind regards,
Tanya- vidaXL
Very helpful customer service team
March 12, 2026
Unprompted review
Reply from vidaXL
Dear Alan,
Thank you for your positive feedback. We are delighted to hear that our customer service team was helpful.
Kind regards,
Tanya
vidaXL
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Great help with the problem
Great help with the problem, problem solvent with a nice refund
March 11, 2026
Unprompted review
Reply from vidaXL
Dear Hans,
Thank you for your feedback. We are glad to hear that the issue was resolved satisfactorily and that you received a refund.
Kind regards,
Tanya
vidaXL
The quality of the wood was not good…
The quality of the wood was not good enough and it was actually difficult putting it together and could get the light going even with a professional handyman.
March 5, 2026
Unprompted review
Reply from vidaXL
Dear Dim,
We are truly sorry to hear about the issues you experienced. The quality of the wood was not satisfactory, and we understand that assembling it—and even getting the light to work—was challenging, despite the help of a professional handyman.
As discussed during our telephone conversation, I am here to help and will make sure that all your concerns are being addressed.
Kind regards,
Catalin - vidaXL
Every time that iv baught something…
Every time that iv baught something from vidalXL. I have been very happy with the quality and also how quickly it's been delivered. I will continue to be a customer. Thank you
March 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are consistently satisfied with the quality of our products and the speedy delivery. We truly appreciate your continued support.
Kind regards,
Elyn
VidaXL
6 Piece Garden Sofa Set with Cushions Beige Poly Rattan Acacia
UPDATE: I still don't feel positive about product but customer service has been really keen on making things right, they have called me to understand why i'm not happy with the purchase and what was wrong so at least giving positive feedback for customer service.
I bought vidaXL 6 Piece Garden Sofa Set with Cushions Beige Poly Rattan Acacia
Manual for assembly is very poorly done, plus furniture has so many extra holes that are not needed that is very confusing and time-consuming to put it together.
Product: very cheap looking and it wasn't cheap.
Cushions are so thin, you wouldn't sit for 10 minutes on it.
On the side it has two tables that should lift and go down, however mechanisms that was sent isn't working, it's not expanding/retracting at all, so I'll need to buy new ones.
Doesn't have clips to put individual boxes together, so very flimsy.
I will need to build wooden frame to keep it together, otherwise each box can just move.
Very disappointed with spending over €500 for that quality (lack of quality) product.
March 7, 2026
Unprompted review
Reply from vidaXL
Dear Jasnica,
Thank you for taking the time to share your feedback.
Please accept my sincerest apologies for the issues you experienced with the 6 Piece Garden Sofa Set, including the assembly difficulties, poor-quality cushions, and malfunctioning mechanisms. I completely understand how disappointing it must be to invest over €500 and face these challenges.
I have sent you an email to assist you further. Please rest assured that I am here to help and will do my utmost to get this matter resolved, ensuring that all your concerns are properly addressed.
Kind regards,
Catalin - vidaXL
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Product Set up issues
I bought a modular patio set and couldn’t even make it past the second step because the holes in the panels don’t align. Have had multiple people come to look and everyone is saying same thing it just doesn’t fit . I was so looking forward to setting this up very disappointed
March 6, 2026
Unprompted review
Reply from vidaXL
Dear Candace,
We’re very sorry to hear about your experience and truly regret any inconvenience caused.
However, as the order was placed through Shein, we kindly ask that you contact us through the Shein support section on their platform. This will allow the relevant team to access your order details directly and assist you more efficiently.
Once your request is submitted through the Shein support channel, the appropriate team will review your case and provide you with the necessary assistance as soon as possible.
Thank you for your understanding, and we appreciate your cooperation.
Kind regards,
Catalin - vidaXL
Bad, next to impossible instructions.
Tv unit..None of the pieces were labelled. Awful instructions (it was showing the diagrams back to front which make zero sense). Far too many pieces for the unit, why screw two smaller prices of wood together when you can put a long one in instead?!!! Especially when it's a load bearing piece. Makes no sense. Was close to binning the entire unit as it's just poor quality, horrific instructions and prone to breaking easily.
Did finally manage to build it at the extra expense of a heavy duty drill, proper wood screws and wood glue to hold it together.
March 7, 2026
Unprompted review
Reply from vidaXL
Dear Uber,
Thank you for sharing your experience.
Please accept my sincerest apologies for the difficulties you encountered while assembling your TV unit, including the unclear instructions and unlabelled pieces. I completely understand how frustrating and time-consuming this must have been, especially given the extra effort and tools required to complete it.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.ie — we’ll be happy to assist you.
Kind regards,
Catalin - vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with our products and service.
Kind regards,
Elyn
VidaXL
Value for money!
Chairs arrived on time......easy to assemble...really like them....very reasonably priced!
February 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the chairs arrived on time, were easy to assemble, and that you are happy with both the quality and the price.
Kind regards,
Elyn
VidaXL
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Best avoided
I don't know about Spain where they are based, but in Ireland these products do not last. Everything I've got from VidaXL has decayed or broken after 12 months. The metal parts are always poor quality, you will sheer screws no matter how careful you are. Customer service is terrible for returns. In 2022 returned a very heavy steel item, after many arguments about it. It rusted after 4 months. They first offered replacement parts despite the very poor condition of it in the photos, then they insisted I return it despite the cost and difficulty, and only offered store credit. The process took months. In June 2023 using the store credit I bought another large product that fell apart in a similar timeframe. A total waste of around €250 and my time assembling poorly made products.
When we returned the first item, they insisted on detailed photos, and insisted that we package the item to avoid damage. Thing is it was a stainless steel bin cover that had rusted (ya, I know) and was heavy with sharp edges. Eventually they agreed to cover the shipping.
I could not face dealing with them again, I did not avail of their arduous returns process.
Incidentally I bought another smaller product via Amazon, that fell apart after 7 months.
Best avoided! The prices are good for a reason.
Edit: I see they have replied, and they did not notice that I deliberately chose NOT to go through the return process. This is how careless they are!
March 4, 2025
Unprompted review
Reply from vidaXL
Dear Tomás,
I am truly sorry to read about your experience and understand how frustrating it must have been to deal with these issues. It’s especially disappointing when products do not meet expectations in terms of durability, and I regret the inconvenience this has caused you over time.
After reviewing the details, I can see that the order in question was placed in 2022. As such, it is unfortunately now outside of the warranty period. I can also confirm that my colleagues assisted you extensively at the time, including further support provided in 2023 regarding your concerns.
While we are unable to reopen the case due to the warranty having expired, I genuinely appreciate you taking the time to share your feedback. Comments like yours are important, as they help us review our products and services and identify areas where we can improve.
I am sorry once again for the overall disappointment you experienced.
Kind regards,
Catalin - vidaXL
garden arch
your product was not up to scratch... it is NOT iron.... it is flimsy.... some parts were missing but I managed to butcher it together.... I cant see it lasting and it was way too expensive for what I got.
February 18, 2026
Unprompted review
Reply from vidaXL
Dear Tirona,
We truly regret to hear that your garden arch did not meet your expectations and completely understand your disappointment. It is never our intention to cause frustration, and we apologise for the inconvenience caused by missing parts and the product quality.
As I was unable to reach you by phone, I have sent you an email in order to assist you further and help find a suitable solution.
We appreciate your patience and look forward to resolving this matter for you.
Kind regards,
Catalin - vidaXL
My problem was the assembly not vidaXL
My problem was the assembly not vidaXL. Delivery was good and the item was as described. But the instructions included we're horrendous nothing was labelled. The diagrams we're very complicated and honestly it was a nightmare to assemble, felt more like cabinet making than assembly. And to top it all the legs we're not drilled to attach to the base. I do love the cabinet but ....word to the wise. Some assembly required is an understatement.
February 5, 2026
Unprompted review
Reply from vidaXL
Dear Michelle,
Thank you very much for your feedback. I’m really glad to hear that the delivery went smoothly and that the item was as described.
I’m very sorry to hear about the difficulties you experienced with the assembly. I completely understand how frustrating it must have been, especially with unclear instructions and parts not being properly prepared. That certainly isn’t the experience we want for our customers, and I truly appreciate you taking the time to share this.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.ie — we’ll be happy to assist you.
Kind regards,
Catalin - vidaXL
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