The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
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Delivery takes forever... if you need something fast, don't even bother ordering because you'll be waiting for weeks...
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Ok product. Good timing delivery. Tarpaulin was not very sturdy. Covering items outside with edges that are a bit sharp and the tarpaulin was torn in a couple of days. Better to be used inside. After... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Best avoided
I don't know about Spain where they are based, but in Ireland these products do not last. Everything I've got from VidaXL has decayed or broken after 12 months. The metal parts are always poor quality, you will sheer screws no matter how careful you are. Customer service is terrible for returns. In 2022 returned a very heavy steel item, after many arguments about it. It rusted after 4 months. They first offered replacement parts despite the very poor condition of it in the photos, then they insisted I return it despite the cost and difficulty, and only offered store credit. The process took months. In June 2023 using the store credit I bought another large product that fell apart in a similar timeframe. A total waste of around €250 and my time assembling poorly made products.
When we returned the first item, they insisted on detailed photos, and insisted that we package the item to avoid damage. Thing is it was a stainless steel bin cover that had rusted (ya, I know) and was heavy with sharp edges. Eventually they agreed to cover the shipping.
I could not face dealing with them again, I did not avail of their arduous returns process.
Incidentally I bought another smaller product via Amazon, that fell apart after 7 months.
Best avoided! The prices are good for a reason.
Edit: I see they have replied, and they did not notice that I deliberately chose NOT to go through the return process. This is how careless they are!
March 4, 2025
Unprompted review
Reply from vidaXL
Dear Tomás,
I am truly sorry to read about your experience and understand how frustrating it must have been to deal with these issues. It’s especially disappointing when products do not meet expectations in terms of durability, and I regret the inconvenience this has caused you over time.
After reviewing the details, I can see that the order in question was placed in 2022. As such, it is unfortunately now outside of the warranty period. I can also confirm that my colleagues assisted you extensively at the time, including further support provided in 2023 regarding your concerns.
While we are unable to reopen the case due to the warranty having expired, I genuinely appreciate you taking the time to share your feedback. Comments like yours are important, as they help us review our products and services and identify areas where we can improve.
I am sorry once again for the overall disappointment you experienced.
Kind regards,
Catalin - vidaXL
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garden arch
your product was not up to scratch... it is NOT iron.... it is flimsy.... some parts were missing but I managed to butcher it together.... I cant see it lasting and it was way too expensive for what I got.
February 18, 2026
Unprompted review
Reply from vidaXL
Dear Tirona,
We truly regret to hear that your garden arch did not meet your expectations and completely understand your disappointment. It is never our intention to cause frustration, and we apologise for the inconvenience caused by missing parts and the product quality.
As I was unable to reach you by phone, I have sent you an email in order to assist you further and help find a suitable solution.
We appreciate your patience and look forward to resolving this matter for you.
Kind regards,
Catalin - vidaXL
My problem was the assembly not vidaXL
My problem was the assembly not vidaXL. Delivery was good and the item was as described. But the instructions included we're horrendous nothing was labelled. The diagrams we're very complicated and honestly it was a nightmare to assemble, felt more like cabinet making than assembly. And to top it all the legs we're not drilled to attach to the base. I do love the cabinet but ....word to the wise. Some assembly required is an understatement.
February 5, 2026
Unprompted review
Reply from vidaXL
Dear Michelle,
Thank you very much for your feedback. I’m really glad to hear that the delivery went smoothly and that the item was as described.
I’m very sorry to hear about the difficulties you experienced with the assembly. I completely understand how frustrating it must have been, especially with unclear instructions and parts not being properly prepared. That certainly isn’t the experience we want for our customers, and I truly appreciate you taking the time to share this.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.ie — we’ll be happy to assist you.
Kind regards,
Catalin - vidaXL
Product not bad for the price
Product not bad for the price, was abit awkward to put together but its well doable, would purchase more from this company.
February 16, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that you are satisfied with the product and that the assembly was manageable. We appreciate that you would consider purchasing from us again. If you need further assistance, you may contact us at feedback@vidaxl.ie.
Kind regards,
Eula
VidaXL
Brilliant
Brilliant, exactly as described. Delivery was a bit slow but all in all good service
February 22, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that the product matched your expectations and that overall you are satisfied with our service. For any additional assistance, please do not hesitate to contact us at feedback@vidaxl.ie.
Kind regards,
Eula
VidaXL
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NEVER buy a shed from Vida XL (Updated)
Bought a shed - vidaXL Wall-mounted Garden Shed Anthracite 118x288x178 cm Steel.
1. Flimsy - I can bend the panels and "support" struts with my bare hands
2. Unable to support it's own weight.
3. Water pouring in the vents
4. Condensation forming on roof and walls. Items stored were completely soaked
5. Spent 200EUR on timber to make an internal frame and base to try and correct the issues - only marginally improved the situation
6. Door latch completely useless. Doors will blow open with slightest breeze. I had to buy barricade brackets and put a plank of wood across the door to stop it blowing open.
7. Now I have to pay to dispose of it - save yourself money, time and disappointment. Do not buy a shed from Vida XL
8. I ordered 2. 1 was still the its box and I was able to return it for 100% refund. I'm still left with a useless pile of rubbish I have to dispose of, in total it'll cost 700EUR by the time I see the back of it.
EDIT TO ADD
After my review I was contacted by VidaXL customer care and offered 80EUR refund or 100EUR voucher for VidaXL. I accepted 80EUR refund. While I cannot recommend buying a shed from VidaXL, their customer service is good and they acknowledged the financial offer was a token to try and rectify my poor experience with the shed. Experience with product was poor but experience with company overall was positive. I would consider buying from them again but I really hope they discontinue or greatly improve their shed offerings.
February 2, 2026
Unprompted review
Reply from vidaXL
Dear Mary,
I am very sorry to hear about the issues you have experienced with your vidaXL Wall-mounted Garden Shed Anthracite 118x288x178 cm Steel. I completely understand how frustrating it must be to invest so much time, effort, and money, only to encounter these problems.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie
- we're always happy to help!
Kind regards,
Catalin - vidaXL
Quick delivery,good quality product and…
Quick delivery,good quality product and easy to assemble due to book!
February 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you are satisfied with the quick delivery, the quality of the product, and that the assembly guide made it easy to put together.
Kind regards,
Elyn
VidaXL
Bathroom cabinet
Orderered a bathroom cabinet, was exactly as described, service super, arrived when it said it would. Kept update but not over spamed on uodates of delivery. First time shopper will buy again
January 16, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that your bathroom cabinet met your expectations and that you were satisfied with our service and delivery updates. We look forward to serving you again.
Kind regards,
Elyn
VidaXL
bedside wall shelves
ordered bedside wall shelves 130 screws between the 2 of them! was looking for something cheap and cheerful instead they are an eyesore! wood rough and uneven and different colour tones in places.. and not in a natural looking way. cost 70.00 euro - can't be hung - don't hang flush to the wall..disappointing to say the least 😕
February 13, 2026
Unprompted review
Reply from vidaXL
Dear Elaine,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience with the bedside wall shelves has been so disappointing. I can understand how frustrating it must be to receive a product that not only looks different from what you expected but also is difficult to assemble and install.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie
- we're always happy to help!
Kind regards,
Catalin - vidaXL
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Delivery was splendid
Delivery was splendid, on time with no issues. My only problem was that none of the pieces of furniture was labelled, but constructing it was a breeze
January 28, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that the delivery was on time and that the construction went smoothly. At the same time, we are sorry to learn that the parts were not labelled as expected.
We are willing to help and invite you to contact us at feedback@vidaxl.ie.
Kind regards,
Eula
VidaXL
Very good and efficent
The products arrived, well packed, and in good time. If i have any complaint it would be the instructions are not great, and the parts arent numbered or identified individually.
February 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that the products arrived well packed and in good time. At the same time, we are sorry to learn that the instructions and the identification of the parts did not fully meet your expectations.
We are willing to help and invite you to contact us at feedback@vidaxl.ie.
Kind regards,
Eula
VidaXL
Reply from vidaXL
Dear Richard,
Thank you for your kind feedback. We’re delighted to hear that you had an excellent experience dealing with us.
Kind regards,
Catalin/ vidaXL
The high bar table is beautiful and…
The high bar table is beautiful and putting it togeather was ok ...all screws in the one bag was a bit confusing for me a bit of a time waster as I was doing it on my own.
January 28, 2026
Unprompted review
Reply from vidaXL
Dear Myra,
Thank you for your feedback. We’re pleased to hear that you find the high bar table beautiful and that the assembly went well overall.
We’re sorry to hear that having all the screws in one bag caused some confusion and took additional time, especially when assembling the product on your own. We appreciate you sharing this, as it helps us improve our packaging and instructions.
Kind regards,
Catalin/ vidaXL
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I bought a cabinet with drawers from…
I bought a cabinet with drawers from this company. The item was very basic and very hard to assemble. Out of the 5 drawers one of the front element is chipped by production they were probably saving the materials when cut the piece or something. The sliders for the drawers was incredibly hard to hammer it into its place. I would be very hesitant to buy any other products from this “store”
Having said this above, the company contacted me and after sending them the pictures of the product they offered me 2 options to rectify the situation. Their customer service was very understanding and professional. They listened, they checked the product and they were honest about the issue. Hopefully this product I bought was one out of the thousand. Their understanding and how they handled the problem made me reconsider buying from the company again. Thank you
January 31, 2026
Unprompted review
Reply from vidaXL
Dear Zsuzsanna,
I am very sorry to hear about the difficulties you experienced with your cabinet, including the chipped drawer front and the challenging assembly. I completely understand how frustrating this must have been and apologise for the inconvenience caused.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
All great!
The shelf looks like in the picture and the description of the item on the website was accurate. Also the delivery was quick. We are happy with the experience!
January 12, 2026
Unprompted review
Reply from vidaXL
Dear Caroline,
Thank you for your wonderful feedback!
We’re delighted to hear that the shelf met your expectations, matched the description on our website, and that the delivery was quick. It’s always great to know our customers are happy with their experience.
We truly appreciate your support and hope you enjoy your new shelf!
Kind regards,
Catalin/ vidaXL
I tried to talk to someone on there…
I tried to talk to someone on there webchat as when I clicked track my order couldn't be found on dpd website link they were bringing me too through email my order was meant to be delivered today and I've no update
January 29, 2026
Unprompted review
Reply from vidaXL
Dear Chelsea,
I’m sorry for the confusion and the inconvenience you’ve experienced. As mentioned in our private communication, your order is out for delivery today.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
Very quick service and punctual…
Very quick service and punctual delivery. Will definitely be back for more.
January 16, 2026
Unprompted review
Reply from vidaXL
Dear Michael,
Thank you for your kind feedback! We’re delighted to hear you were happy with the quick service and punctual delivery. We truly appreciate your support and look forward to welcoming you back soon.
Kind regards,
Catalin/ vidaXL
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I am happy with this seller
I bought few things here and always in time and high quality.I will order few more products here.So far I am happy with them
January 27, 2026
Unprompted review
Reply from vidaXL
Dear Magdalena,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with your purchases and that our products have met your expectations.
We look forward to serving you again with your future orders and appreciate your continued support.
Kind regards,
Catalin/ vidaXL
Following up on my previous review
Following up on my previous review, happy to now confirm that my issue was resolved, full refund provided in an efficient and prompt manner.
January 27, 2026
Unprompted review
Reply from vidaXL
Dear Janette,
Thank you for your update. I’m glad that the issue has been resolved and that the refund was processed efficiently.
We appreciate your patience and are pleased that we could assist you to your satisfaction.
Kind regards,
Catalin/ vidaXL
From temu to vidxl
This was my second time using Vidaxl and it was a disapointment both time. The desk drawers i bought this time was not as i had hoped. The picture on the product made it look like i could fit some items in them but once i got them it was tiny. The price for the item is insane to tbh. I feel like the buisness model is buy from Temu and then sell them from Vidaxl. Part of this was my own fault, i should have gone though the entire description and instead of thinking it was acrual drawers that would fit an office desk knows it was an a5 size drawer that when assemled is the sise of a toolbox.
I paid 95 euro. When looking at the IKEA wesite, the exact same drawer called Helmer, costs 40 euro... just saying.
January 16, 2026
Unprompted review
Reply from vidaXL
Dear Fredrik,
I am sorry to hear that the product did not meet your expectations. As you have mentioned, the dimensions are clearly depicted in the listing.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
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