3/4 parcel broken and utter trash quality, replacements arrived broken too. they promised to refund money but kept delaying for over 2 months, until i contacted govt officials. took 3 months... See more
Company replied
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Cheap stuff. Ordered outdoor set for 800 euros, price - quality ratio probably decent. But the assembly experience is the worst I have ever had in my lifetime. Engineering wise worst solutions i've se... See more
Company replied
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from... See more
Company replied
Although the purchased product did not fit and had to be returned, the service team organized everything perfectly. I have already looked at another similar product, which I think will suit my needs b... See more
Company replied
Company details
Written by the company
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
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2.9
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I chose a shipping method to parcel…
I chose a shipping method to parcel locker. I have noticed that my parcel is not being delivered. It was sent to Lithuania and got stuck here. I had to write to DPD company to ask about this situationand appearantly the package is to big to be shipled to the parcel locker. I then sent them my home adress and received the package, however it arrived later then expected and I needed it urgently...
Everything is ok, I just think that this issue could be solved, you just need to improove the system, that if the percel is large, abcustomer should not be able to choose a shipping to parcel locker method.
December 8, 2024
Unprompted review
Reply from vidaXL
Hello Lina Drūteikaitė,
Thank you for your review!
We are sorry that you had difficulty with the delivery of your order.
Please check the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
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Sofa
Only in the photo does the sofa look perfect. In reality, sofa armrests have different shapes, they did not get the same shape after more time. The right-hand armrest looks like it's been used before. We didn't return sofa back, because at that moment our children needed it very much but i rate it badly.
December 9, 2024
Unprompted review
Reply from vidaXL
Dear Lijana Kubiliené,
Thank you for your review.
We apologize for the inconvenience with the product.
We have sent you a message to the email you used in your order and are waiting for your reply so we can resolve the issue as quickly as possible.
Have a nice day!
Miroslav
vidaXL
cute things
December 17, 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
Quality not great
I have no complaints about the service, but I was disappointed with the quality of the bench: the leather is very thin, the foam is also weak, it is even inserted folded - that's why there is a bump (bumpy).
November 12, 2024
Unprompted review
Reply from vidaXL
Dear Valerija Gedviliene,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
The parcel wa.s not delivered at the…
The parcel was not delivered at the agreed time, and it was delivered the next day when no one was at home.
The address had to be corrected because I did not find the section "apartment No." during the order.
October 12, 2024
Unprompted review
Reply from vidaXL
Dear Markas,
Thank you for posting your review!
I deeply apologize once again for this unpleasant experience and the inconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and earning your trust again.
We have contacted you at your email address, we will await your response.
Have a nice day!
Tzveta
vidaXL
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Reply from vidaXL
Dear Laimis,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lv at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Avoid this shop
Order: 0370000257643
Shop twice sent damaged pool pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service employee, in total of 8-9 different employees responding same thing, how sorry they are and that i should accept 30eur compensation or return unit. I accepted unit return, this took approx. 10-14 days, even when they state in website that they have unit in warehouse and delivery would be 3-5d. That was a lie, and a reason to reject offer to return unit, especially that shop already twice sent defective unit, and were asking to try third time, wasting additional 10-14days.
After tens of emails trying to come up with compromise, they were strict with primary offer, 30eur refund, 50eur coupon or return/replace. Got tired of all this, accepted 30eur and filled review. Only then they reached me with extra excuses and proposed composate additional 40eur.
My experience with vidaxl shows that only negatives review in trustpilot makes them to come up to You with more adequate compensation.
October 23, 2024
Unprompted review
Reply from vidaXL
Hi Egidijus Petkevicius,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced.
Since you posted your initial review, we've actively worked to provide solutions. Unfortunately, you declined our offer to return the item for a replacement or a full refund. Instead, you accepted a partial refund, which, in the end, was higher than the amount mentioned in your review.
We strive to improve the customer experience while adhering to company policies. We understand the frustration caused by this experience and the multiple contacts. We remain committed to improving our service and ensuring a smoother process in the future.
Best regards,
Tzveta
vidaXL
The best prices I could find
The best prices I could find, fast delivery and beautiful item I've bought.
September 30, 2024
Unprompted review
Reply from vidaXL
Dear Vidutė Berteškienė,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Best wishes,
Deisy - vidaXL
Eshop itself is good
Eshop itself is good, but search engine could be improved, like list of categories is uncomfortable to search and some products are poorly listed. Also, I bought event tent , pictures of product itself was not enough, only one bad quality overall picture that do not correspond to actual quality. That resulted that the product I received had less quality. And actually it had malfunction, but since it was not a big deal and I can improve it myself, so I did not want to return product. Also roof of my tent is different color compared to what it shows in picture, but I did not had much time to wait for change up, so I kept it all. Descriptions could be in more detail and pictures should provide more real result of product. It's not a tragedy, all can be fixed and probably if needed I'd still buy at this shop again.
October 16, 2024
Unprompted review
Reply from vidaXL
Dear Monika Mikėnienė,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Please verify the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
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Several key issues: color, assembly, and sticker
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from the impression of real gold and should be mentioned in the product description.
2. Frame quality: After assembly, it became clear that the gaps between the frames are uneven. For example, the gap on one side between the first and middle frame is 1.5 cm larger than the same gap on the other side.
3. Sticker on the front: There is a white sticker on the front side of the product, which cannot be easily removed and is in a visible spot.
October 10, 2024
Unprompted review
Reply from vidaXL
Dear Giedre Buozyte,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
I am happy with my order because…
I am happy with my order because product arrived in the time and happy with quolity.
October 1, 2024
Unprompted review
Reply from vidaXL
Dear v overington,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
broken house
broken house, wrong parts, impossible to assemble, does not hold weight, unreliable, do not recommend
order number 0370000251555
September 14, 2024
Unprompted review
Reply from vidaXL
Dear Viktorija S.,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Reply from vidaXL
Dear Vytenis Pu,
Thank you for choosing vidaXL.
It's always gratifying to hear that we've made a positive impact on our customers.Customer satisfaction is our top priority, and we are delighted to hear that you are pleased with our product and service.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
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I recommend it.
Order came right on time. Everything was perfect. As described.
August 11, 2024
Unprompted review
Reply from vidaXL
Dear Arnas Kavolynas,
Thank you for your order.
We are glad to learn everything went smoothly.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Reply from vidaXL
Dear Donatas J.,
Thank you for your order.
We are committed to providing exceptional delivery service to all of our customers.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Excellent
The purchase is worth of money, excellent price and great delivery 👌👌
July 25, 2024
Unprompted review
Reply from vidaXL
Dear Irmantas Degimas,
Thank you for choosing vidaXL.
It is our goal to provide high-quality products with affordable pricings.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Kind regards,
Deisy - vidaXL
Chinese 'quality'
Products are low quality chinese-made. Look much better in photos than in reality. Be aware.
July 26, 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Unfortunately, we have not been able to contact you directly as we have not received a reply from you.
However, rest assured that we are ready to offer the best solution to solve the reported problem, so do not hesitate to contact us at feedback@vidaxl.lt.
Thank you for your understanding and I look forward to your reply.
Have a nice day!
Tzveta vidaXL
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Reply from vidaXL
Dear MARIUS ,
Thank you for taking the time to leave feedback about your experience!
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Louise - vidaXL
No help
They did not respond to several requests of cancelling the order or changing its delivery location. Worst customer service I have ever received.
July 15, 2024
Unprompted review
Reply from vidaXL
Dear Ieva Juozapaityte,
Thank you for posting a review!
We're sorry you had difficulties.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
DON'T BUY FROM vidaxl!
I ordered a coffee table which, according to the description, had to arrive assembled. I hoped - and needed to use it immediately. Instead, however, I received a box with strange loose wooden parts, VERY FAR from an assembled table. Never buy from this company!!! It has NOT solved my problem but created a NEW one!
UPDATE: So, I've started assembling the table. It turns out the vidaxl product is of such poor quality, the fasteners are so tragic, and all the ends do not fit together so much that, having already wasted 100 euros on the failed vidaxl purchase, I will still have to buy a drill!
June 25, 2024
Unprompted review
Reply from vidaXL
Dear Rūta Aurelija,
Thank you for sharing your opinion with us.
We are sorry for the issue .vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
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