Vignette Express Reviews 2,249

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting the process is easy, intuitive, and efficient. Many people appreciate the speed of service, with vignettes often issued within minutes, and commend the clear, user-friendly website. However, some customers expressed dissatisfaction with the pricing, finding it significantly higher compared to official government websites. They mentioned paying considerably more for the same product, with some feeling the extra charges for express service on a digital product were unnecessary. Additionally, a few people noted issues with the website's clarity regarding pricing and the official nature of the service.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and speed of the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the service for being very... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over significantly higher... See more

Website

Users describe ambiguous interactions with the website. Many customers found the website to be user-friendly,... See more

Response time

People report positive experiences with response time. Customers consistently praise the very fast service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy and quick process. I pulled over at a petrol station services and I'm guessing within 5 minutes I'd entered my registration details and paid . The email saying my vignette has been issued within... See more

Company replied

Rated 5 out of 5 stars

Given I did this on my phone with one hand while standing at the car rental counter, not speaking the language, and it arrived pretty much instantly, I'd say this service is dialed in. Croatia should... See more

Company replied

Rated 5 out of 5 stars

extremely efficient. I got the vignette in les than half an hour without payig extra money for speeding the practice. Highly recommended

Company replied

Rated 5 out of 5 stars

This is so much more convenient and efficient than purchasing it at the border. The website is clear and easy to handle. The delivery is fast and painless.

Company replied


Company details

  1. e-Commerce Service

Written by the company

Vignette Express is your partner in paying the necessary motorway tolls along the entire route. Every year, millions of tourists buy vignettes online. No queues at toll station - everything is safely online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

online system was very good

online system was very good. expedited payment wasn't necessary since the vignette arrived in 5 minutes without paying the extra fee.

March 20, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're glad to hear the system worked well and that your vignette was delivered quickly.

We also appreciate your comment regarding the expedited option—this service is designed to prioritize orders within our system, though standard processing is often very fast as well.

We hope to assist you again in the future!

Vignette Express Team

Rated 5 out of 5 stars

easy and fast

March 11, 2026
Vignette Express logo

Reply from Vignette Express

We’re happy to hear the process was easy and fast for you. Thanks for sharing your experience, and we hope to assist you again on your next trip!

Vignette Express Team

Rated 5 out of 5 stars

Fast and easy

Fast and easy

March 10, 2026
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Reply from Vignette Express

Thanks for your feedback, and we’d be glad to help you again in the future.

Vignette Express Team

Rated 5 out of 5 stars

Excellent service

It was ordered and came the same day

March 8, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're glad to hear that your order arrived so quickly and met your expectations. We always strive to provide fast and reliable service—hope to see you again soon!

Vignette Express Team

Rated 5 out of 5 stars

Yes you were fast

Yes you were fast, thank you, it is just IT settings. That is why I am resentful for the within two hours extra charge. It didn't need any extra effort.

March 16, 2026
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Reply from Vignette Express

Thank you for your honest feedback. We’re glad to hear you were satisfied with the speed of delivery.

We understand your concern regarding the additional charge. That said, we truly appreciate your perspective and will take it into consideration as we continue improving our service and pricing transparency.

Vignette Express Team

Rated 5 out of 5 stars

Quick & Easy.

Quick & Easy.

March 16, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're happy to hear that you found the process quick and easy. That’s exactly the experience we aim to provide.

Vignette Express Team

Rated 5 out of 5 stars

fast and easy

March 9, 2026
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Reply from Vignette Express

Great to hear everything went smoothly! We’re happy the process felt fast and straightforward from your side.

Vignette Express Team

Rated 3 out of 5 stars

Dislike the extra fees to have the…

Dislike the extra fees to have the vignette asap online! This is not fair!

March 14, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback. We understand your concerns regarding the additional fees for expedited processing. This option is designed to prioritize orders within our system for faster handling. We appreciate your honesty and will take your comments into account as we continue to improve our service. We hope to have the opportunity to assist you again in the future.

Vignette Express Team

Rated 5 out of 5 stars

Very quick registration

Easy registration and quick processing

March 8, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for sharing your experience! It's great to know the registration felt simple and everything was handled without delay.

Vignette Express Team

Rated 5 out of 5 stars

Fast and without any problems

Fast and without any problems, everything was fine, thanks

March 14, 2026
Vignette Express logo

Reply from Vignette Express

We’re really glad everything went smoothly for you and that the process was hassle-free. Thanks for taking the time to share your experience—we hope to assist you again in the future!

Vignette Express Team

Rated 5 out of 5 stars

recommended

very easy tor purchase and very fast reply.

March 13, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your recommendation. We are glad to hear that the process was easy and that you received a fast response. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

It was simple and fast.

It was simple and fast.

March 6, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your positive feedback. We are glad to hear that the process was simple and fast for you. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Within 15min, no problems

Easy, fast, no problems

March 11, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your review! 😊
We’re happy to hear that everything was easy, fast, and problem-free. Your feedback is greatly appreciated.

Best regards,
Vignette Express team

Rated 5 out of 5 stars

Simple quick process

Simple quick process. Thank you.

March 12, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback!
We're pleased to know that everything went smoothly and that the process was quick and straightforward for you. We truly appreciate you taking the time to share your experience.

Kind regards,
Vignette Express team

Rated 5 out of 5 stars

Very satisfied!

Very fast, very easy!

March 4, 2026
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Reply from Vignette Express

Thank you for your positive feedback. We are glad to hear that the process was fast and easy for you. We wish you a pleasant journey.

VignetteExpress Team

Rated 1 out of 5 stars

Scam

Not the official website

March 12, 2026
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Reply from Vignette Express

Thank you for your feedback.

We would like to clarify that we are an independent service provider offering assistance with the purchase and registration of digital vignettes. We are not the official government website, and this information is clearly stated on our website before completing the purchase.

If you have any questions regarding your order, please feel free to contact our support team and we will be happy to assist you.

VignetteExpress Team

Rated 5 out of 5 stars

Easy and fast

March 12, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your review! 😊
We’re glad to hear that the process was easy and fast for you. Your feedback means a lot to us and motivates our team to keep providing the best service possible.

Best regards,
Vignette Express Team

Rated 3 out of 5 stars

I am still waiting for my Vignette.I go…

I am still waiting for my Vignette.I go on holiday soon and. need it to travel through Switzerland. Barry Reynolds

February 26, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your message.

Your vignette was sent on 2026-02-26 at 15:49:19 to the email address provided in your order. Please check your spam or junk folder, as the email may have been filtered there.

If you still cannot find the message, please contact our support team at support@vignetteexpress.com
, and we will assist you further.

VignetteExpress Team

Rated 5 out of 5 stars

Fast and quick

Fast and quick - perfect..

March 11, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your positive feedback. We are pleased to hear that you were satisfied with our service. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

It was easy to get the Vignette

It was easy to get the Vignette . Fast and smooth . I received the Invoice without any problems .

March 3, 2026
Vignette Express logo

Reply from Vignette Express

Thank you very much for your kind feedback. We are glad to hear that the process was fast and smooth for you and that everything worked without any problems. We wish you a pleasant journey.

VignetteExpress Team

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