Vignette Express Reviews 2,230

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,029 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speed and efficiency of the service, often receiving their vignettes within minutes. Many found the process extremely easy and user-friendly, highlighting the intuitive nature of the website and the clarity of the information provided. People are very satisfied with the overall service and would recommend it to others. However, some customers also noted concerns regarding the pricing, feeling that the cost was significantly higher than official government sites, sometimes even double or triple the standard price. A few other people also felt that the additional charges for express service were unnecessary, given the inherently fast nature of digital services.

What people talk about most

User experience

Users describe positive interactions with the user experience. Customers consistently highlight the fast,... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Many reviewers... See more

Price

Reviewers mention negative feedback about price. Many customers express dissatisfaction with the pricing,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers found the website to be user-friendly,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy and quick process. I pulled over at a petrol station services and I'm guessing within 5 minutes I'd entered my registration details and paid . The email saying my vignette has been issued within... See more

Company replied

Rated 5 out of 5 stars

Given I did this on my phone with one hand while standing at the car rental counter, not speaking the language, and it arrived pretty much instantly, I'd say this service is dialed in. Croatia should... See more

Company replied

Rated 5 out of 5 stars

extremely efficient. I got the vignette in les than half an hour without payig extra money for speeding the practice. Highly recommended

Company replied

Rated 5 out of 5 stars

This is so much more convenient and efficient than purchasing it at the border. The website is clear and easy to handle. The delivery is fast and painless.

Company replied


Company details

  1. e-Commerce Service

Written by the company

Vignette Express is your partner in paying the necessary motorway tolls along the entire route. Every year, millions of tourists buy vignettes online. No queues at toll station - everything is safely online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Was super easy

March 20, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're happy to hear it was super easy for you. That’s exactly the experience we aim to provide 😊

Vignette Express Team

Rated 1 out of 5 stars

Did not receive the vignet

Did not receive the vignet. Turns out that it is a e-vignet?

March 16, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback.

The vignette is issued in digital form (e-vignette) and was sent to the email address provided in your order on March 16. Please check your inbox, including the spam or junk folder, as the message may have been filtered there.

If you are still unable to find it, please contact our support team at support@vignetteexpress.com
, and we will assist you further.

VignetteExpress Team

Rated 5 out of 5 stars

Fast and correct!

March 15, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your kind feedback! We are happy to hear that everything went smoothly and quickly. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Fast and professional

The electronic vignette purchase went smoothly and very fast. It took a couple of minutes to receive the receipt and activation confirmation.

March 22, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your kind feedback! We are happy to hear that everything went smoothly and quickly. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Everything is fine, thank you

Everything is Fine,

March 22, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We are glad to hear that everything worked perfectly for you. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Very efficient system

Very efficient system

March 22, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your positive feedback! We are happy to hear that you found our system efficient. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Easy and fast

March 21, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We are glad to hear that everything was easy and fast for you. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

All as expected

All as expected

March 14, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your review. We are pleased that everything worked as expected. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

All good

All good , program also in German Language available

March 14, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We are glad to hear that everything worked well for you and that the German version was helpful. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

I didn't recieve the Vignette yet. SEE YOUR JUNK OR SPAM FOLDER

IF YOU didn't recieve the Vignette yet See your SPAM OR JUNK FOLDER.

March 21, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback.

The vignette was sent to the email address provided in your order approximately 5 minutes after the purchase. Please check your inbox, including the spam or junk folder, as the message may have been filtered there.

If you are still unable to find it, please contact our support team so we can assist you further.

VignetteExpress Team

Rated 5 out of 5 stars

Excellent!

Excellent! Do not change anything, no room for improvement 😁

March 21, 2026
Vignette Express logo

Reply from Vignette Express

Thank you very much for your fantastic feedback! We are truly delighted to hear that everything met your expectations perfectly. We wish you a pleasant journey.

VignetteExpress Team

Rated 5 out of 5 stars

Importante

Grateful!!

March 13, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your kind feedback! We truly appreciate it and are glad that you had a positive experience. We wish you a pleasant journey.

VignetteExpress Team

Rated 1 out of 5 stars

Rip off

Rip off - no added value to the regular process from e.g. Petrol webshop. People get confused that its the legit vignette website and pay >100% mark up.

March 13, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback.

We would like to clarify that we are an independent service provider offering assistance with the registration of digital vignettes and customer support. For this reason, the total price may differ from the official price. This information is clearly stated on our website before completing the order.

If you have any questions, please feel free to contact our support team.

VignetteExpress Team

Rated 4 out of 5 stars

online system was very good

online system was very good. expedited payment wasn't necessary since the vignette arrived in 5 minutes without paying the extra fee.

March 20, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're glad to hear the system worked well and that your vignette was delivered quickly.

We also appreciate your comment regarding the expedited option—this service is designed to prioritize orders within our system, though standard processing is often very fast as well.

We hope to assist you again in the future!

Vignette Express Team

Rated 5 out of 5 stars

easy and fast

March 11, 2026
Vignette Express logo

Reply from Vignette Express

We’re happy to hear the process was easy and fast for you. Thanks for sharing your experience, and we hope to assist you again on your next trip!

Vignette Express Team

Rated 5 out of 5 stars

Fast and easy

Fast and easy

March 10, 2026
Vignette Express logo

Reply from Vignette Express

Thanks for your feedback, and we’d be glad to help you again in the future.

Vignette Express Team

Rated 5 out of 5 stars

Excellent service

It was ordered and came the same day

March 8, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're glad to hear that your order arrived so quickly and met your expectations. We always strive to provide fast and reliable service—hope to see you again soon!

Vignette Express Team

Rated 5 out of 5 stars

Yes you were fast

Yes you were fast, thank you, it is just IT settings. That is why I am resentful for the within two hours extra charge. It didn't need any extra effort.

March 16, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your honest feedback. We’re glad to hear you were satisfied with the speed of delivery.

We understand your concern regarding the additional charge. That said, we truly appreciate your perspective and will take it into consideration as we continue improving our service and pricing transparency.

Vignette Express Team

Rated 5 out of 5 stars

Quick & Easy.

Quick & Easy.

March 16, 2026
Vignette Express logo

Reply from Vignette Express

Thank you for your feedback! We're happy to hear that you found the process quick and easy. That’s exactly the experience we aim to provide.

Vignette Express Team

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