Vigorbuy Reviews 148

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the inconvenience. Regarding the delivery time of your order, due to the uncertainties of international logistics, the estimated delivery period may be longer than initially indicated.

We also noticed that you experienced a crash when trying to contact support through the app. You may try the following steps:

Ensure your app is updated to the latest version;
Restart your device and reopen the app;
If the issue persists, please contact our customer support via our official email or WhatsApp, providing your Vigorbuy ID and order details. We will assist you as soon as possible.

Thank you for your understanding and patience.

— Vigorbuy Customer Team

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the unpleasant experience you encountered while using Vigorbuy and fully understand your frustration. Regarding the issues you mentioned, we would like to clarify the following:

International Shipping Fees: According to our Terms of Service and the beginner guide, international shipping fees are the responsibility of the user and are required to be paid after the warehouse confirms the order to proceed with shipping. We understand that if this was not clearly communicated in advance, it may have caused confusion, and we are continuously working to improve transparency.
Order Cancellation and Operation Fee: When canceling an order, the system may apply an operation fee based on the warehouse processing progress. This fee is intended to cover logistics costs already incurred by the warehouse. We understand this may be inconvenient and are working to minimize the burden on users wherever possible.
Customer Support: We value every user’s concerns. While some channels may provide automated responses, you can still contact us via our official email or WhatsApp, providing your Vigorbuy ID and order number, to receive direct assistance from our support team. We will promptly verify your order and provide a feasible solution.

To resolve this issue as quickly as possible, please provide your Vigorbuy ID and order number. We will immediately investigate and offer a reasonable solution, including a refund or reshipment if applicable.

Thank you for your understanding and patience. We are committed to improving our service and ensuring the rights of every user.

—The
Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

Thank you for your feedback. We sincerely apologize for the discrepancy between the product weight and cost in your order. To verify and resolve this issue as quickly as possible, please provide your Vigorbuy ID.

Please rest assured that our system is continuously being optimized to ensure a more accurate and smooth shopping experience in the future. Once we receive your Vigorbuy ID, we will verify and process your request immediately.

Thank you for your understanding and support.

Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

Thank you for your feedback. We sincerely apologize for the issue you mentioned regarding the separate shipping fee. According to Vigorbuy's instructions, the shipping fee rules are clearly stated in the user rules and new user tutorial.

To ensure a smoother user experience for new users, we will further enhance the relevant prompts in the future, ensuring that the information is clearer and more understandable during the checkout process.

Thank you for your understanding and support.

The Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

We sincerely apologize for the inconvenience. Regarding your issue of not receiving your package, we need your Vigorbuy ID or order number so we can immediately verify the logistics status and process your request as soon as possible.

Please rest assured that Vigorbuy is continuously optimizing its order tracking and after-sales service to ensure that every user's order is processed promptly. We will check and reply to you as soon as we receive your information.

Thank you for your understanding and support.

Vigorbuy Team

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the unpleasant experience you have had with this order and fully understand your frustration.

We have carefully reviewed your concerns:

The tracking status shows “Awaiting payment for international shipping,” although you have already completed the payment
The package has remained in the warehouse for over 20 days without updates
You have contacted customer service multiple times but did not receive a clear resolution

First, we would like to clarify that this type of status issue is usually caused by system synchronization errors or warehouse scanning delays, and it does not necessarily mean your order has not been processed or is not in the shipping workflow. However, we acknowledge that this situation has negatively affected your experience, and we take this very seriously.

To resolve this as quickly as possible, we need to conduct an immediate manual investigation and prioritize your shipment. Please provide:

Your Vigorbuy ID
Your Order Number

We will then:

Re-check your international shipping payment status
Force a refresh of the warehouse processing status
If any abnormal issue is confirmed, provide either a refund or a replacement solution

We highly value every customer and every order, and we are committed to resolving any delays properly. Thank you for your patience, and we will get back to you with a clear update as soon as possible.

— The Vigorbuy Team

Reply from Vigorbuy

May 13, 2026

Dear User,

We sincerely apologize for the negative shipping experience you have encountered. We deeply regret any inconvenience this may have caused. Recently, Vigorbuy has been actively optimizing its logistics routes; we have already phased out and replaced carriers known for slow transit times in an effort to expedite your delivery speed.

Regarding our customer support services, we are currently training a new support team to enhance our response efficiency and service quality, striving to provide you with a more satisfactory experience.

To better assist you with your order and arrange appropriate compensation, please kindly provide your Vigorbuy ID so that we may follow up on this matter as soon as possible.

Thank you very much for choosing Vigorbuy and for your continued understanding. We remain committed to improving our services to ensure a smoother and more enjoyable shopping experience for you.