Viking Optical Centres Reviews 

639
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, flawless, and efficient service. Many highlight the staff's exceptional helpfulness, friendliness, and deep knowledge, noting their genuine interest in resolving issues. Reviewers frequently commend the high quality of products and outstanding repair work, often stating that even very old or damaged items were returned in an as-new condition. Consumers particularly appreciate the company's ability to repair and refurbish optics deemed obsolete by others. Clear communication, detailed analyses, and transparent costings during the repair process are highly valued. The impressive, well-secured packaging for returned items is frequently mentioned, ensuring a satisfying overall experience.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, brilliant, and faultless.... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with repairs,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Reviewers highlight positive aspects of quality, often praising the high standard of repairs and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just needed a rubber eyecup for my bins, exactly the right one delivered. The people I spoke to were friendly and knowledgeable. Would totally recommend Viking optical LTD. When I need anything else... See more

Rated 5 out of 5 stars

Excellent company with expert, attentive staff (my contact is Edward) who answered my questions fully & offered sound advice. Received my cleaned & checked Leitz 10x10 BA bins today & v pleased with... See more

Rated 5 out of 5 stars

I decided to order my new binoculars from here again since last experience was exceptional and you've done it again Viking. My item was packaged very well and arrived next day as promised. Also than... See more

Rated 5 out of 5 stars

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use. I changed my op... See more

Company replied


Company details

  1. Optical Wholesaler
  2. Binoculars Store
  3. Telescope Store

Written by the company

Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.


Contact info

4.9

Excellent

TrustScore 5 out of 5

639 reviews

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No recent history of asking for reviews

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4.9

All reviews

(639)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kowa TSN 883 repair and service.

After 14 years of salt air, sand blow, rain and shine on the Lincolnshire coast, plus severe damage to the sun/rain shade and objective lens holder and the inability to focus to infinity I decided it was time to send my Kowa TSN 883 scope and eyepiece to Viking Optical for some TLC. After three weeks I now have it back and it is literally 'as new'. Literally! Stevie has completed the repairs and service to a very high standard and Edward's communication has been first class. All this was done for a very reasonable price.
I cannot rate the experience highly enough.

October 9, 2024
Unprompted review
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Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service and quality of work that you received from our repair team; specifically Stevie and Edward. We hope you continue to enjoy using your serviced scope. Kind regards, the Viking team.

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Rated 5 out of 5 stars

Fabulous service

This is, I think, the third time my wife and I have used the Viking repair service for our binoculars and telescope. On each occasion the service has been superb from the initial telephone conversations explaining the problems to Edward to the quality and speed of the repairs. A genuinely first-class operation.

October 8, 2024
Unprompted review
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Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service received from our repair team. Kind regards, the Viking team.

Rated 5 out of 5 stars

Fast and efficient service

Thankyou for your fast an efficient service. Called Austria and the person knew immediately what part i required. The parts arrived two days later and included two additional spares. Few birdwatching days were lost. Thankyou so much

August 20, 2024
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Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service you received. Kind regards, the Viking team.

Rated 5 out of 5 stars

Binocular warranty repair…

My binoculars were repaired under warranty no hassle at all. I was able to take them to RSPB shop who sent them to Viking for me and I was able to elect that they be returned there for my collection once repaired.
Viking contacted me with an update once the binoculars had been examined. I was able to collect the repaired binoculars when it was convenient. Excellent service.

September 16, 2024
Unprompted review
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Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service and quality of work. We hope you continue to enjoy using your binocular. Kind regards, the Viking team.

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Rated 4 out of 5 stars

As you should expect

I ordered and paid for the binoculars and they arrived as described and on time. Their sales department did not respond to an email query.

August 14, 2024
Rated 5 out of 5 stars

Excellent attention to getting it right

I needed just a replacement cap for my Kowa scope. The effort the staff put in to make sure I got the right one was exceptional. It’s a part that only costs £6 but they treated me as if I was buying the most expensive equipment in the shop. Part arrived in 2 days and is perfect.

September 4, 2024
Unprompted review
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Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service from our repair team. Kind regards, the Viking team.

Rated 5 out of 5 stars

Zeiss Conquest binoculars.

Zeiss Conquest binoculars.
The first pair of these binoculars I received had a faulty eyepiece. I telephoned Viking Optical and they arranged for them to be replaced immediately. The turnaround was remarkably quick and efficient and was done so without quibble. The binoculars themselves are really very good indeed and worth the money which, by the way, was less expensive than any other retailer.
Dealing with Viking Optical was straightforward. They were polite,friendly,efficient and good value.

August 14, 2024
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Rated 5 out of 5 stars

Broken eyepiece mount

I recently managed to break off the left hand eyepiece mount on my 8 year old Viking binoculars. I thought that would be the end of them, but my nearby centre replaced all parts, including free new rubber eyecaps, for a very reasonable price. First class service, as always.

September 2, 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service from our repair team. Kind regards, the Viking team.

Rated 5 out of 5 stars

Sorry for the delay in leaving this…

Sorry for the delay in leaving this review. Been away for a few months.
Repairs were carried out to my binoculars for a good price and quickly.
I can recommend Viking Optical. Thank you.

April 18, 2024
Unprompted review
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Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with your repair. Kind regards, the Viking team.

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Rated 5 out of 5 stars

Perfect repair

My binoculars were as good as new after the repair. Communication was excellent throughout the process.

July 31, 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with your repair. Kind regards, the Viking team.

Rated 5 out of 5 stars

Totally professional

Arrived next day following order and package was extremely well wrapped, and I knew exactly when it was due to arrive. Every aspect of ordering and packaging and delivery was totally professional.

June 13, 2024
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Rated 5 out of 5 stars

Simply outstanding service from…

Simply outstanding service from beginning to end. Major repair to my beloved Zeiss binocular - now better than new!
Thank you so much , Edward and team!

July 9, 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased to have been able to renovate your binocular and we hope that it continues to provide enjoyment. Kind regards, the Viking team.

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