Viking Optical Centres Reviews 

637
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting the staff's helpfulness, friendliness, and extensive knowledge. Many highlight the high quality of products and repairs, often making old items feel new again, even for items not originally purchased from them. The customer service is frequently described as flawless, with efficient communication, quick responses, and a genuine interest in resolving issues, often going above and beyond expectations. People appreciate the detailed analysis provided for repairs and the careful packaging of returned items. The overall efficiency and ease of their experience, from initial contact to receiving repaired or new products, left many customers delighted and eager to return for future needs.

What people talk about most

Service

Customers consistently report positive experiences with the service, describing it as brilliant, excellent,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and effectiveness... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Quality

Consumers consistently report high satisfaction with the quality of repairs and products, often describing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just needed a rubber eyecup for my bins, exactly the right one delivered. The people I spoke to were friendly and knowledgeable. Would totally recommend Viking optical LTD. When I need anything else... See more

Rated 5 out of 5 stars

Excellent company with expert, attentive staff (my contact is Edward) who answered my questions fully & offered sound advice. Received my cleaned & checked Leitz 10x10 BA bins today & v pleased with... See more

Rated 5 out of 5 stars

I decided to order my new binoculars from here again since last experience was exceptional and you've done it again Viking. My item was packaged very well and arrived next day as promised. Also than... See more

Rated 5 out of 5 stars

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use. I changed my op... See more

Company replied


Company details

  1. Optical Wholesaler
  2. Binoculars Store
  3. Telescope Store

Written by the company

Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.


Contact info

4.9

Excellent

TrustScore 5 out of 5

637 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(637)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Telescope repair

Excellent service from Viking Optical repair team from first point of contact through to the assessment on how they could fix the issues, then the repair, and finally the quick dispatch back. Out in the field it feels like a new scope again. Thanks guys - happily recommend your service 🙂.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Old Fujinon 80 spotting scope rejuvenated

Old Fujinon 80 spotting scope sent for cleaning. Came back spotless, light haze removed, light fungus removed from prism. Eyepiece cleaned internally, focus mechanism greased. Floppy lens-hood stiffened. And a free eyepiece lens cap ! Cost IMO reasonable. Turnaround a few weeks. Scope now very usable once more. Thanks.

January 14, 2025
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Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service and quality of work. We hope you continue to enjoy using your scope. Kind regards, the Viking team.

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Rated 5 out of 5 stars

Superfast delivery. Excellent service.

Phoned to enquire about Swarovski ATC 17-40×56 Spotting Scope. Explained that I was going away on holiday soon and asked how fast could they get it to me. Ordered online Friday at abut 3:00. Got it next day at 4:00 via DPD. Wow! Very helpful member of staff. Outstanding service. (Great telescope too!) Thank you.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

What can l say!

What can l say. Very competitive prices, best price for the Kowa binoculars l ordered. Professional, efficient service. Very fast delivery. Would use Viking Optical again in a heartbeat.

January 16, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery, in fact arrived early. Item as described. Great service. I would definitely use again

January 15, 2025
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Rated 5 out of 5 stars

Excellent service

I was impressed by the speed it took to speak to a real person. Also by the knowledge shown by the lady who answered the phone and the guy in the parts department. Wish all my experiences were as positive as this.

January 29, 2025
Unprompted review
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Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service. I shall pass on your comments to the repair department. Kind regards, the Viking team.

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Rated 4 out of 5 stars

Bought second hand binoculars

Bought second hand binoculars. Still expensive but they have been extensively rebuilt with good details provided. Only issue is I dont know what if any guarantee their is for them. My fault for not asking but nothing in provided paperwork to help my understanding

December 16, 2024
Rated 4 out of 5 stars

Binocular strap

The service by Viking was good, but the reason it didn't get the full 5 stars was because the postage cost was high and the item was a hard material made in prc. I was tempted to return it, but i would have been left out of pocket, and with no strap.

November 19, 2024
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