After waiting 6 weeks for my order and a few emails sent, Viktorias finally got back to me. It turned out it was lost in the local postoffice. They sent me a free replacement within a few days. I'm ha... See more
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Review summary
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it looks very good in the pictures but in the reality is a poor product with cheap looking and unpolished. the shipping was very very long wait time as well.
Company replied
Company details
Written by the company
Jewelry that keeps your dearest people & moments close. 100k+ Happy Customers. ♡
Contact info
598 Fifth Avenue, NY 10036, New York, United States
- info@viktorias.com
- viktorias.com
2.4
Poor
903 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
Hello,
Placed the order on the 12th of Dec, paid and choose fast and safe delivery…They say 4-8 working days delivery.I received an email with the order no.No movement from the 17th of Dec. I asked the carrier and they said the order hasn’t even left…. Order no VK85118.Totally dissapointed.
December 12, 2025
Unprompted review
Reply from Viktorias
Hi Bogdan,
Thank you for your review — and I’m genuinely sorry for this experience. Choosing fast delivery and then seeing no movement (and being told the parcel hasn’t even left) is understandably disappointing.
Regarding order VK85118: we have sent you an email from info@viktorias.com with a concrete update and next steps. Please check your inbox and spam/junk folder, and reply directly to that email so we can resolve this as quickly as possible.
Sincerely,
Viktorias
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No response
Tried to cancel order hours after placing it but all messages were ignored. Then tried to organise a return. Offered a 70% refund which when I replied to say yes- all my emails bounced back. When emailing using a different Address to send it from, it didn’t bounce back but have had no response. So disappointed as this seems like a scam. Rob W
I have since replied again to Viktorias as requested below but no reply…
Do not use this ‘company’- I am now escalating to Trading Standards as I have their trading address.
December 2, 2025
Unprompted review
Reply from Viktorias
Hi Anne,
We’re truly sorry to hear this — and we completely understand why you’d feel disappointed.
Just to clarify, our customer support email is info@viktorias.com. If your replies bounced back, it usually means one of two things: the email was sent to a misspelled address, or your email provider blocked/bounced the message. Either way, you should never be left without help.
We’ve sent you a request via Trustpilot so we can locate your case right away. Please reply there with your order number (and, if possible, a screenshot of the bounce-back message), and we’ll prioritise this immediately and confirm the best solution for you — including cancellation/return assistance.
Sincerely,
Viktorias
Absolutely terrible support
Absolutely terrible support. The delivery never arrived and the package was marked as damaged by the courrier more than 2 weeks ago. I tried to email, no answer, I have messaged more than 10 times on Instagram, no return either. I have filled an official complain as Fraud.
It is an absolute scam, do NOT order there.
December 15, 2025
Unprompted review
Reply from Viktorias
Hi Mel,
We’re truly sorry for the experience you’ve had — especially seeing the parcel marked as damaged and then not getting the support you needed. That’s not acceptable, and we completely understand your frustration.
We’ve sent you a request via Trustpilot so we can locate your order and prioritise your case immediately. Please reply there with your order number so we can review the carrier’s damage status and resolve this right away. If the parcel is confirmed damaged/lost, we will arrange a fast solution (replacement or refund) without delay.
Sincerely,
Viktorias
This is a Scam site!
This is a Scam site!
After placing an order you’ll be ghosted
December 15, 2025
Unprompted review
Reply from Viktorias
Hi Vin,
We’re really sorry you’ve had this impression — being left without a response is frustrating, and that’s not the experience we want anyone to have.
Over the past period we’ve had very high demand, and we also experienced mailbox issues that caused some messages to not come through as they should. That said, you should always be able to reach us.
We’ve sent you a request via Trustpilot so we can prioritise your case. Please reply there with your order number (or the email used at checkout), and we’ll locate your order immediately and help with the quickest solution.
Sincerely,
Viktorias
Thanks
I had a bad experience with the delivery but support team has reach out to me and made it all right so I'm happy to give them a deserved review. Thank you. Happy new year
December 24, 2025
Unprompted review
Reply from Viktorias
Hi Bruno,
Thank you for updating your review.
I’m sorry again about the delivery issues — but I’m really glad our support team reached out and resolved it properly for you. We truly appreciate you giving us the chance to make it right.
Happy New Year, and thank you again.
Sincerely,
Viktorias
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Disappointing return and exchange policy
I bought a ring as a gift for a friend, but unfortunately I chose the wrong color. The seller advertises a 100-day return or exchange policy, so I contacted customer support by email to request an exchange.
Instead of offering an exchange, I was told I could keep the ring and receive 70% of the value back in the form of a voucher, supposedly for ecological reasons. This solution makes no sense to me — I have no use for a ring I won’t wear.
If I want the correct ring, I would have to place a new order and spend even more money in this shop, which is presented as a more “eco-friendly” option.
Because of this experience, I will not shop here again. Also wouldn't recommend to anyone else.
The ring looks nice, though.
December 27, 2025
Unprompted review
Reply from Viktorias
Hi Petra,
Thank you for sharing this — and we’re sorry for the frustration this caused. You’re absolutely right: if you want an exchange because the colour is wrong, you should be helped with a straightforward exchange/return process.
The voucher option is sometimes offered as an optional alternative (and never meant to replace your right to return/exchange). If that came across as the only solution, that’s on us.
We’ve sent you a request via Trustpilot so we can prioritise your case. Please reply there with your order number, and we’ll arrange the correct exchange/return option for you right away so you can receive the right ring without unnecessary hassle.
Sincerely,
Viktorias
Total failure
I ordered two rings on 6 December (one for a birthday mid-December and the other for a Christmas gift) with expedited delivery. The order was not received when promised and has not yet arrived. I missed the birthday and Christmas. I emailed for an update but my email was rejected as the mailbox is full. The worst delivery and customer care I think I have ever experienced.
December 6, 2025
Unprompted review
Reply from Viktorias
Hi Virginia,
Thank you for your review – and I’m genuinely sorry for how badly this has gone, especially when both a birthday and Christmas gift were involved. Missing both occasions is absolutely not the experience you should have had, and I completely understand your frustration.
The rejected email because our mailbox was full is also not acceptable – that’s our responsibility, not yours.
I can confirm your order is genuine and not lost in the system. We’ve sent you an email from info@viktorias.com with:
- the latest tracking update for your two rings,
- a clear explanation of what went wrong, and
- your options going forward, including a full or partial refund if the gifts arrived too late to be useful.
Please check your inbox and spam/junk folder in case our message landed there.
I’m very sorry that our delays and poor communication ruined two important gift moments for you. We’re reviewing both our delivery processes and how we handle support overload so that situations like this don’t repeat themselves.
Sincerely,
Viktorias
Cheap products from Chinese e-shops
My original review disappeared, so I am posting it again. Based on my personal experience, I consider Viktorias to be scammers.
I waited more than two weeks for my order, and only after receiving it did I discover that the shipment came from China, despite being presented otherwise. The so-called “hug ring” is NOT silver. It is a very lightweight plastic ring with no hallmark, identical to products sold for just a few cents on various Chinese online marketplaces.
In one publicly available review, I read that a Viktorias employee told a customer that their ring only looks similar to cheap products from Chinese e-shops, but is supposedly a different and higher-quality item. I consider this claim to be false. Anyone with even basic knowledge knows how real silver looks and behaves — and this product is clearly not silver.
I find the timing of this practice, just before Christmas, highly suspicious and likely intentional.
I have asked Viktorias for the option to return the product free of charge and receive a full refund. Depending on how they respond, I will either let the matter go and accept that, because of them, I did not have a proper Christmas gift for my sister, or I will be forced to pursue the matter through legal channels due to misleading advertising, false claims about the material, consumer deception, undisclosed product origin, and the sale of a product that does not match its declared quality.
I do not recommend Viktorias.
December 23, 2025
Unprompted review
Reply from Viktorias
Hi Judy,
Thank you for sharing your experience in such detail — I’m very sorry that your order left you disappointed and that you felt misled about both the material and the origin of the shipment. I understand why this has caused frustration, especially when it was meant to be a Christmas gift.
We’ve just sent you an email from info@viktorias.com with your return instructions and options for a full refund, and we will of course assist you so you’re not left with a product you’re unhappy with. Please also check your spam/junk folder in case our message landed there.
Regarding the points you raised:
About the shipping origin: Your parcel was routed through an international logistics partner, which is why the outer shipping label shows China. This relates to the fulfilment and consolidation process — not to dropshipping from random marketplaces, and we are not affiliated with AliExpress or similar platforms. That said, we recognise that this can create the wrong impression, and we will review how we communicate this more transparently.
About the material: The Hug Ring you ordered is not plastic. Our product pages list the materials used (for example stainless steel / plated variants or S925 sterling silver where applicable). Some variants are not hallmarked because hallmarking standards vary by market and apply primarily to solid precious-metal jewellery. However — if the item you received does not match the material specification shown on the product page, that is our responsibility, and in that case you are absolutely entitled to a return and refund.
We take claims about quality and product representation seriously, and we will review your order and batch details internally to make sure everything aligns with the specifications provided.
Once you reply to our email, we’ll help you with:
- a free return where applicable, and
- a full refund if you prefer not to keep the item.
I’m truly sorry this became a disappointing experience, especially around the holidays. Thank you for giving us the chance to resolve it properly via email.
Sincerely,
Viktorias
It’s a scam
It’s a scam! I ordered 29 November and still don’t have any answer or my order. Order number #VK73275
November 29, 2025
Unprompted review
Reply from Viktorias
Hi Daniel,
Thank you for your review – and I’m really sorry you’ve been left waiting this long without clear updates. I completely understand why that makes it feel like a scam.
I can confirm your order #VK73275 is genuine and not a scam. We’ve just sent you an email from info@viktorias.com with a full update on your order, including the latest tracking details and your options if you no longer wish to wait. Please also check your spam/junk folder in case our message landed there.
You should have received a tracking link by email when your order was shipped – that link will always show the most up-to-date status, and you’ll receive an SMS from the courier when the parcel is about to be delivered.
I’m very sorry for the lack of communication and for the frustration this has caused. We’ll continue assisting you directly via email until everything is fully resolved, whether that means getting the parcel delivered or arranging a refund.
Sincerely,
Viktorias
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good in pictures bad in reality
it looks very good in the pictures but in the reality is a poor product with cheap looking and unpolished. the shipping was very very long wait time as well.
December 16, 2025
Unprompted review
Reply from Viktorias
Hi Stefan,
I’m really sorry to hear that — if the piece arrived looking cheap or unpolished, that’s not the experience we want you to have, and I understand the disappointment (especially after a long wait).
We’ve sent you a request via Trustpilot so we can help you properly. Please reply there with your order number (or the email used at checkout), and we’ll look into your order right away and find a solution for you.
Sincerely,
Viktorias
Order #VS1934 good service and good quality
Order Number: #VS1934
Even though there was very high demand, my order was shipped within 2 days, and it is planned to arrive in Turkey within a week. I think this is quite fast for this period. Also, when I contacted them via email, they got back to me and I didn’t experience any issues. Everything is progressing as it should. Thank you.
Order Number: #VS1934
December 23, 2025
Unprompted review
Reply from Viktorias
Hi Emir,
Thank you so much for taking the time to share your experience – and for updating your review to 5 stars.
We’re really happy to hear that your order #VS1934 was shipped quickly despite the high demand, and that everything is progressing smoothly with delivery to Turkey. It also means a lot to us that you felt supported when contacting us by email.
Thank you again for your trust and for choosing our jewellery as a gift.
Sincerely,
Viktorias
Appreciation
My order #VK86764.
Viktorias support helped me with the cancelation and I got a full refund!
They also said that the ring is going to be delivered anyway. Thank you very much!
December 22, 2025
Unprompted review
Reply from Viktorias
Hi Gulnur,
Thank you so much for updating your review — I really appreciate it.
I’m glad our support team could help you with the cancellation and that your full refund has been completed. If you ever need help with anything in the future, you can always reach us at info@viktorias.com.
Sincerely,
Viktorias
This is a scam company
This is a scam company, and I don’t recommend anyone to buy from, they will share with you an email that your order is shipped, and then it will stuck and you will never see your order.
Their email which is info@viktorias is not legit and will send an auto reply that they are having high demand and will be in touch shortly, but as usual, no one will answer you.
People should report this online store to the authorities to help people from falling under their scam
December 11, 2025
Unprompted review
Reply from Viktorias
Hi Abdulrahman,
Thank you for sharing your experience – I’m really sorry that it’s been so frustrating and that it’s made the whole thing feel like a scam. I completely understand why you’re upset when you only see a stuck tracking status and auto-replies from us.
First, I want to assure you that Viktorias is not a scam, and your order is genuine. We’ve now sent you a personal email from info@viktorias.com with:
- your latest tracking details,
- an explanation of what’s happened with the shipment, and
- your options going forward, including a refund if you no longer wish to wait.
Please check your inbox and spam/junk folder in case it landed there.
The automatic message you received earlier is our general autoresponder when the team is overloaded – but that should never be the only answer you get, and I’m sorry that you felt ignored. That’s on us, and we’re working on improving both our response time and clarity around shipping delays.
If you reply directly to our latest email with your order number, we’ll prioritise your case until it’s fully resolved, whether that means getting your parcel delivered or issuing a refund.
Sincerely,
Viktorias
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Not a pleasant experience
I ordered a ring(VK80709) on 6th December email on 9th from delivery company saying they got information from sender about incoming order. no delivery has arrived Have emailed Viktorias several times for update and have got no reply only automated rese ring is a Christmas present The lack of communication is totally unacceptable .Where is the order and when will it arrive?If not delivered in next week legal action will be forthcoming to recover payment.
Order finally arrived.5th January
December 22, 2025
Unprompted review
Reply from Viktorias
Hi,
Thank you for your review – and I’m truly sorry for the lack of updates and for how stressful this has been, especially with the ring for Christmas.
I can confirm your order VK80709 is genuine and that it was handed over for shipment (hence the email you received from the delivery company on 9th December). That said, the fact that you haven’t received the parcel yet, and that you only received automated replies from us, is not acceptable and I completely understand your frustration.
We’ve now sent you an email from info@viktorias.com with:
- the latest tracking update for your order,
- a clear explanation of what has happened, and
- your options going forward, including a full refund if the timing no longer works for you.
Please check your inbox (and spam/junk folder just in case). The tracking link in that email will always show the most up-to-date status, and you’ll receive an SMS from the courier when the parcel is out for delivery.
We take your mention of legal action seriously and hope we can resolve this directly and fairly for you as quickly as possible.
Sincerely,
Viktorias
DO NOT PURCHASE FROM THIS COMPANY
Jewellery is extremely cheap looking. It came in a packed with Japanese writing all over, looks like it’s from AliExpress. No info on the website on how to return the items and no replies to my email I’ve sent them. Think I’m going to have to contact my bank about a chargeback. VK83395
Following on from your reply to my review. You did not give me an option to even return. You asked me to change my rating on trust pilot for a 50% refund of my items. You have since not replied to me when I asked for a pre paid label to refund everything.
Once again following on from more emails you have sent. You confirmed I would get a 100% refund however you only refunded me 50%. You are not responding to my emails and owe me the other 50%!! If this isn’t resolved by the end of next week I will be contacting my bank.
Lied about processing second half of refund. I've been waiting a week for it (this has now been going on for a month) they keep asking me to edit my review however their customer service is getting worse and worse. DONT waste your money buying anything from this company
December 15, 2025
Unprompted review
Reply from Viktorias
Hi Katie,
Thank you for your review, and I’m really sorry that your order left you feeling disappointed – especially about the look of the jewellery and the packaging.
First, I can confirm we’ve sent you an email from info@viktorias.com with your return instructions for order VK83395, including how to send the items back for a refund if you don’t want to keep them. Please check your inbox (and spam/junk folder just in case).
Regarding the packaging and AliExpress comparison: We are not associated with AliExpress or any similar marketplace. Viktorias is an independent jewellery brand, and our pieces are produced to our own designs and specifications through our manufacturing partners. The outer shipping bag you received with Japanese writing is from a logistics partner that helps us consolidate and ship parcels more efficiently internationally – it’s not the original source of the jewellery and doesn’t mean the products are from AliExpress.
That said, if the jewellery doesn’t meet your expectations in terms of quality or appearance, that’s completely valid – and in that case, we don’t want you to feel stuck with something you’re unhappy with. Once you follow the steps in the email from info@viktorias.com, we’ll help you with a return and refund instead of you needing to go through a chargeback with your bank.
I’m very sorry this was your first impression of us, and I appreciate you giving us the chance to make it right.
Sincerely,
Viktorias
Brought a ring and necklace about 3…
Brought a ring and necklace about 3 weeks ago and I still haven’t received anything. It’s meant to be a Christmas gift but I can’t give that now as it hasn’t arrived. I’ve contacted them through email twice and have had no reply. This is very disappointing.
November 28, 2025
Unprompted review
Reply from Viktorias
Hi James,
We’re truly sorry — you’re completely justified in feeling disappointed. Waiting around 3 weeks with no delivery, no replies to two emails, and missing the chance to give this as a Christmas gift is not acceptable.
We’ve sent you a request via Trustpilot so we can locate your order and give you a clear update immediately (including tracking if it has already shipped). Please reply to our Trustpilot message with your order number or the email used at checkout, and we’ll prioritise your case right away.
Sincerely,
Viktorias
Unacceptable service – money taken, no ring, no answers
I placed an order on December 8th (Order #VK82183) for a ring that was supposed to be a Christmas gift for my sister. The money was taken immediately.
On December 11th, I received an email saying the order was “on its way”, but since then there has been complete silence. No delivery, no tracking updates, nothing.
I have now sent two emails to customer support and received zero response. This is completely unacceptable. Christmas is in 3 days, and because of their lack of communication and reliability, I now have no gift to give.
At this point, I expect either the ring to be delivered immediately or my money refunded in full. Taking payment without delivering the product or responding to customers is not okay.
This experience has caused unnecessary stress right before Christmas. I strongly advise others to think twice before ordering from this webshop.
December 21, 2025
Unprompted review
Reply from Viktorias
Hi Sophie,
Thank you for taking the time to share this, and I’m genuinely sorry for the stress and frustration this has caused you – especially so close to Christmas, and with a gift for your sister involved.
I can confirm that your order #VK82183 is genuine, and it should not have gone this way. You received the “on its way” email on December 11th because the order was handed over for shipment, but the lack of further updates and the silence from our side is not acceptable, and I completely understand why it feels that way.
We’ve now sent you an email from info@viktorias.com with:
- the latest tracking status for your ring,
- a clear explanation of what went wrong, and
- your options, including a full refund if the timing no longer works for you.
Please check your inbox (and spam/junk folder just in case). The tracking link in that email will always have the most up-to-date information, and you’ll receive an SMS from the courier when the parcel is about to be delivered.
I’m very sorry that this turned into unnecessary stress right before Christmas. We’re reviewing both our communication and our handling times so situations like this don’t repeat themselves.
Sincerely,
Viktorias
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It's a shame
It's a shame. I ordered two rings as Christmas gifts that I won't be able to give. The order was placed on December 1, and nothing. I don't know when it will arrive or if it will ever arrive. It is unacceptable, even during a busy period like now, for an order to take more than a month. I know nothing about my delivery: VK76820, 0082800082809764168911. This is definitely not express delivery.
December 1, 2025
Unprompted review
Big scammer
I order since 2 nov 2025, they send me email thay they will refund money 40% and shipped my order, nothing of these happen, then told me they will refund all money and order will not shipped because out of stock
Nothing till today happen, big scammer, liars
Order no. VK62015
December 20, 2025
Unprompted review
Worth the wait
I ordered a hug ring (order #VK85354) on Dec 14th and still no answer until now. When I ordered I saw that delivery is between 4-8 days and I can understand there might be high volumes since it's Christmas. Still, I would like to know if I would get the ring before Christmas or I should look for another gift and stay assured this isn't some other scam.
Update: The ring shipped on the 22th and although I was in another city, today on 29th I finally have it in my hands. My email was answered and the staff was nice, even offering some cashback for the delay. The box and ring look amazing! Definitely worth the wait!
December 20, 2025
Unprompted review
Reply from Viktorias
Hi,
Thank you for updating your review — we really appreciate it.
We’re genuinely sorry again for the silence at first and the delay around the Christmas rush, but we’re very happy to hear your Hug Ring has now arrived and that you’re pleased with both the ring and the gift box.
If you ever need anything at all going forward, just reply to our email thread. Wishing you a wonderful day.
Sincerely,
Viktorias
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