because of the delivery i need to give 2 points....look like DHL didnt make it for the second to bring my package. The app show in delivery since yesterday but when its close to me looks like thery... See more
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See what reviewers are saying
The products are high quality, with clean ingredients — which is so difficult to find in sports nutrition and supplements. I don’t want to put extra artificial ingredients into my body, and Vilgain de... See more
Great variety of products, minimal design and good quality. The nut butters really have taste even without salt - which means that the nut itself was of good quality. The goodies I ordered are all wi... See more
High quality, natural, healthy, specialised & tasty products which are difficult to find elsewhere if at all. No seed oils! Only Paprika flavoured olive oil chips in Europe.
Company details
Written by the company
Wir stellen unsere eigenen natürlichen Nahrungsmittel, Supplements und Bekleidung her. Unsere Mission ist es, hochwertige Produkte auf den Markt zu bringen.
Contact info
Kolonnenstraße 8, 108 27, Berlin, Germany
- support@vilgain.de
- vilgain.de
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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What I Want. How I Want It.
I was having a challenging finding wild caught and delicious sardines in their own juices or water. Vilgain delivered. The turnaround time between buying and receiving was a quick turn.
October 31, 2025
Perfect quality.
November 6, 2025
100% recommendation
I just got my second delivery and everything was just perfect. I LOVE the whole grains sandwich bread and I'm in the middle trying other products.
October 21, 2025
High quality products
The products are high quality and reasonably priced. Very happy with everything I ordered.
September 24, 2025
Everything super!
October 13, 2025
High quality products
The products are high quality, with clean ingredients — which is so difficult to find in sports nutrition and supplements. I don’t want to put extra artificial ingredients into my body, and Vilgain delivers on that. I take the isolate whey protein, and it’s great to know it comes from grass-fed cows raised on ethical farms, and the protein bars (clean, healthy, tasty). I love the products! Great job!
September 1, 2025
Unprompted review
I was 4 days having diarrhea and…
I was 4 days having diarrhea and stomach pain after eating your lactose frei protein. I am very distressed and my health was in danger.
August 10, 2025
Reply from Vilgain
Hello,
thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We’ve reached out to you via Trustpilot to request additional details about your order, as we weren’t able to locate it in our system based on the information provided. Could you please also contact us directly at support@vilgain.com? This will help us investigate the issue in detail and work on finding the best possible solution for you as quickly as we can.
We genuinely want to make this right and appreciate your help in allowing us to resolve the matter. Once again, we sincerely apologize for this situation. Our team is fully committed to resolving this to your satisfaction.
Team Vilgain
My New Go-To!
I discovered Vilgain by coincidence, and what an amazing surprise! The products I bought are exactly what I was looking for – nutritious, healthy, and low in sugar. I can only recommend giving them a try!
July 28, 2025
Great Products & Punctual Delivery!
The products I ordered arrived punctually and are of excellent quality! I will most certainly order from Vilgain again. I was very pleasantly surprised. It is impossible for me to get grass-fed tallow where I live, so it is fantastic to have a reliable source of it. Thanks!
July 29, 2025
not very good
not very good. bad quality of materials, old and sending you products which have 1 month left on expiry date and tastes dry and tasteless. don't recommend
April 18, 2025
Unprompted review
Reply from Vilgain
Hello Alaa,
Thank you for your feedback, although we're truly sorry to hear that your experience didn’t meet your expectations.
At Vilgain, we take great pride in the quality and freshness of our products. We avoid using stabilizers and artificial preservatives, which naturally results in shorter shelf lives compared to more processed alternatives.
However, all items are shipped well within their best-before dates and undergo strict quality checks before leaving our warehouse.
If you received a product that didn’t meet our usual standards in taste or freshness, we’d really appreciate the chance to look into it and make things right.
Please feel free to reach out to our customer support team with more details.
We value your feedback – it helps us keep improving.
Best regards,
Jáchym - team Vilgain.
I just wasn’t happy with the delivery…
I just wasn’t happy with the delivery info on the site. Was told it would be Friday, then Monday, then Tuesday..-and then I canceled. If you cannot predict your warehouse capacity well, then I guess you shouldn’t also promise early delivery dates.
January 31, 2025
Unprompted review
Reply from Vilgain
Hello,
We are truly sorry that you were not satisfied with the delivery information.
The estimated delivery date we provide is always an approximation, as it depends not only on our warehouse capacity but also on the workload of the carrier.
Additionally, delays can sometimes occur due to issues such as incorrectly filled-in shipping details, which may lead to a return or further complications.
To better understand what happened with your order, could you please provide us with your order number? We would be happy to look into this and clarify the situation for you.
Thank you for your understanding, and we look forward to your response.
Best regards,
Katka - team Vilgain
Poor quality protein powder
I bought their baking protein and, although it has no taste or smell as advertised, it gave me terrible stomach ache, bloating and heartburn. I added it to the pancakes and only ate one. I asked them for the certificate of analysis that tests for heavy metals which any company that respects itself should have and they either don’t have it or didn’t want to send it to me. They only sent the Certificate of Compliance, issued by them to them (loool) which said they have heavy metals under “safety limits”. The amount of heavy metal in the powder was never mentioned. It was a one time only order and a very bad experience (and quite expensive as the powder ended up in the trash). Research your protein powders.
February 1, 2025
Unprompted review
Reply from Vilgain
Hello,
Thank you for sharing your experience. We’re sorry to hear that the product didn’t meet your expectations, and we truly appreciate your feedback.
Regarding the Certificate of Analysis - these certificates are issued for individual raw materials, while finished products have their own product specifications that ensure compliance. While we don’t share these certificates externally, we can assure you that all our ingredients go through rigorous quality control and testing before being used in our products.
As part of the product specification document, we include confirmation of heavy metal content being below safety limits, which is tested in every batch.
We’d be happy to provide the product specifications document, which outlines key quality and safety parameters.
Best regards,
Lukas - team Vilgain
Still not received my order
So after you asking me for details of my order after my review I’ve had no reply?!! I’ve Still not received my order, I’ve sent more emails including one to the .com email as well as the uk one. Disgusting service. You have my money and I have no product. I want my money back. Do not order from this company. Their customer service is non existent!
January 24, 2025
Unprompted review
Reply from Vilgain
Hello,
We’re truly sorry to hear about the trouble you’ve faced with your order and the lack of support you’ve received from us.
This is far from the experience we want to provide, and we deeply regret the frustration this has caused.
Due to an unusually high number of inquiries, our response times have unfortunately been delayed, but we are doing everything we can to catch up and assist everyone as quickly as possible.
Could you please share your order number with us? We’ll prioritize looking into this for you and ensure the issue is resolved.
Thank you in advance for your cooperation and we apologize again for the inconvenience.
Have a nice day,
Katka - team Vilgain
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