Village Gym Reviews 

Great gym facilities and amazing staff a special thanks to Byron who assisted us today professionally and with a smile x

All I want to do is give 90 days notice on my membership. How hard can this be? I have emailed member services and you get a automated email that says the email address is not priority and refers you to the app. I have looked on the mobile app and there is nothing in subscriptions to say about canceling or amending a subscription. This is very sneaky, making it difficult to cancel a subscription is not ethical business. I have been here before a number of years ago and I thought business ethics had improved. It looks like I will have to use this negative review as my 90 days notice as a date stamp. Once my email notification has been accepted, as of todays date, then I may review my experience in a different light.

I will not be renewing my membership for Village Gym Maidstone. At the time of signing up, the way it was explained to me everything sounded like a dream but unfortunately it has not lived up to its expectation. Some of the benefits explained to me at sign up were only partially true. Plus lack of cleanliness, rude staff, rising prices, limited parking and general lack of communication means it’s simply not worth my time. The classes and instructors are absolutely amazing and this is what made me stay for a relatively long time but I feel I can get better value (and less stress) from a Pilates studio

Totally disgusting behaviour. I bought a membership, I had to buy for my carer also. I then suffered heart failure. They took 3 months payment for us both. We have never even set foot in the gym or hotel. I am not able to use it at all. Now they have set a bike debt collection agency ARC to hound me and my carer. He never signed up. They are using intimidation and bullying. They want a full year for us both. Despite medical evidence!!!!!
It will not be long before this company is responsible for serious harm to someone!
If you are in any way DISABLED, Sick. AVOID LIKE PLAGUE. THEY ARE BULLIES AND THUGS.

I love all the classes the instructors are nice and have lots of patience. gym equipment are good as well. I will certainly recommend would be members you won’t be disappointed. Good value for money.

The Bristol Village Gym is generally really good value with excellent facilities - I’m really sad to see some of the complaints on here.

I can’t speak for other locations but the Bristol one has great facilities and classes (special shout out to Dylan’s epic Burn HIIT and Laura’s beautiful Body Balance), with a lovely 20m pool and spa area including sauna, steam room, sauna, jacuzzi and ice bath.

It is generally pretty clean (could improve at busy times) and I’ve never yet met a rude or unhelpful team member there - they are all really lovely. The changing rooms are spacious and comfortable and the gym floor itself is very well equipped. The PTs are fantastic too.

If you do have to take a break (for example for health reasons), or want to switch to off peak, they are very understanding, though obviously have terms around this so it’s up to the member to communicate this in advance.

My only quibble is members repeatedly hogging the jacuzzi and never being asked to vacate.

I’ve been a member at the Village Hotel Gym in Walsall for a while now, and I have to say that John is one of the standout members of staff there. From the moment you walk in, he’s always welcoming, friendly, and genuinely happy to help. Whether it’s offering advice on equipment, helping with technique, or just creating a positive atmosphere, John consistently goes above and beyond.
What really sets him apart is how attentive and knowledgeable he is. He takes the time to understand what you’re working toward and gives practical, achievable guidance without ever being pushy. His encouragement makes a huge difference, especially on days when motivation is low.
The gym itself is great, but staff like John are what make the experience exceptional. His professionalism, energy, and willingness to support members truly elevate the place. Highly recommend speaking to him if you need help or just want a friendly face around the gym

The gym and changing rooms are always clean by the lovely Erzsabet! Highly recommend

Took my money when I was in crisis and now in debt

I moved in with my parents temporarily as they needed care. As they don't live anywhere near my home I couldn't use my regular gym. I told the customer services people behind the desk of my situation and said that I wanted to join for 3 months only. They agreed this with me strictly 3 months cancelled on joining so that I didn't incur a cancellation fee. They have been harrassing me for money telling me that I owe them money that I should have given them a 90 day notice period to cancel. None of this was explained, I have no paperwork to evidence it and have been hounded by them whilst living with a stressful situation.

I have tried to call them and e-mal them but no one answers the phone.

Very clean up to a very high standard gym is very good

Impossible to log into

Such a good gym to be join I’d recommend it to everyone and whilst I was there Morgan was super helpful!!!

Absolute disgrace. Tried to cancel membership due to losing my job and trying to reduce my outgoings but they insist on 3 months payment. Pity I didn't try to charge them for when the pool, sauna, steam room and jacuzzi were out of action numerous times. Plus the showers not working so frequently. Disgraceful organisation with no empathy. All they are interested in is money.

Staff are amazing, Jordon, Will, Thomasz, Jenny, Beth, Keri all deserve a mention.
Last Sunday morning there were no lights in the showers and toilets in the women's changing room, half of the plug sockets do not work, the hair dryers are poor so much so I have purchased my own to use and the changing room is cold.
The new studio that has just opened has no insulation under the floor, the 'heating' is controlled by reception, its drafty and totally unsuitable for a yoga class. The plunge pool that was a 'new' addition back in the summer is out of order more times than it is working.
Cannot wait for the price increase in January!!

Great facilities and lots of classes. Good sized pool. Love the aqua classes. All the instructors are good. Staff are always really helpful. Coffee afternoons and social events are good too.

Expensive for what you get and there’s a 90 paid cancellation period.

Harry nice guy Man.
Really helpful

Worst gym ever village solihull. If you want your car stolen, personal information breached. Ignored by management, lied to. This is the gym for you. Poor hygiene standards. Cerri worst operations manager to deal with any complaint lies and does not follow procedure and compromise your safety as a female. Loads of fights in gym due to high staff turnover and hiring kids that have no clue. There cameras do not work. Paul benton is absolutely useless, again ignores complaints unless you go to Blackstone Group direct. Paul is then is forced to respond, but still continues to lie. All complaints should go directly to BLACKSTONE GROUP as they have bought them out. Only then you will recieve a response. It is ridiculous trying to get any form of reply from Village Gym Solihull. Keep your peace and stay well clear. Highly recommend David loyd, bit pricey but the service is quality.

The staff at the Shirley, Solihull branch are lovely . A big thank you to Kerry B for helping me today :)

A good gym with all specs available.