Vincero Collective Reviews 

Great customer service!!!

Great watches by a company that really cares about it's customers. I have bought several items and they always treat you as the only customer they have. I've had a Chrono S for 10 years and the watch is still in perfect condition and works flawlessly, i would highly recommend anyone to check them out.

Customer service review. There was a problem with a discount code that was quickly resolved. Friendly and prompt service.

Love how their bracelets fit and look! Their customer service was also very response and helpful. Got my issue fixed in a day, within hours! They have a repeat customer for sure!

I really like all designs good quality good customer service. This is my second time purchasing a watch a necklace

I am extremely happy with my purchase of the Chrono S2 43mm purchased from Vincero! The shipping was incredibly fast, and the entire transaction was seamless.
The watch itself looks really sharp in person. Because of its thin 11mm case, it is an ideal watch when wearing with long sleeves and dress attire. It feels really nice and premium on the wrist. The tan band is exceptionally well-built and looks very nice, perfectly complementing the overall design. (I also ordered a black Croc band, which is very nice!)
If you are looking for a sharp, reliable timekeeper with great wrist presence, I highly recommend this watch from Vincero!

The reserve watch punches above its weight class. That's the review.

I have purchased several items from this company. Anytime I have reached out for support, they are prompt with a response and always manage to resolve my issues effectively. I highly recommend their product, and they have great customer service!

I was up late at night surfing the web when I stumbled upon Vincero. When I saw the Gold/Onyx cross, I immediately thought my brother should have it, and so I ordered it straight away. Well, I slept on it, and the following day (Saturday), I felt I had made a mistake. I quickly emailed Vincero customer service (even though Google AI told me no one would be there to receive the message and that the order would reach the “fulfillment center” to be processed immediately.) Well, I was pleased to find a response within a few hours, and after several friendly exchanges, my order was partially restored and partially cancelled-just as I had hoped. I just love the simplicity of style and authenticity of materials with Vincero. I ordered the Large Black Stealth Cross in the end. I plan to visit a local engraving company to personalize it. I could have bought the smaller one to do that, but I was up in arms with the size.

Customer service is very friendly and helpful. With very quick responses

Extremely disappointed with Vincero.

I ordered a product, received a notification that it had been delivered, but never actually received the package. I immediately contacted customer support, provided photos, and explained that when I checked my mailbox, I found packages belonging to my neighbors instead of my order.

More than a week later, I still have no package, no replacement, and no refund.

What is most frustrating is that Vincero refuses to take responsibility and simply tells customers to contact USPS themselves. As a customer, I paid Vincero for the product and delivery. I did not purchase anything from USPS.

A company should stand behind its orders and help resolve delivery issues instead of shifting responsibility to the customer.

Based on my experience, customer service has been disappointing, and I would strongly reconsider ordering from Vincero again.

I do not trust this company. I spent $175 on a Father’s Day gift on the 16th of May. Their website says 3-5 days for standard mail. But I still don’t have the gift. I have reached out to the company multiple times but have not received any response. I received a confirmation email with an order number but never a tracking number. In the email it said I would receive a fallow up email with a tracking number but I never got the email with a tracking number I will never buy from this company again and am in the process of trying to get my money back

BEWARE! This company has very limited return conditions and poor customer service! If you choose a birthstone or letter pendant, these are considered “final sale” because they are “customized items”. That being said, these are not personalized because if they were, a final sale policy would absolutely be warranted. This is equivalent to choosing to purchase a red shirt on a website and then being told it’s not returnable because you chose what color you wanted. Make it make sense…
I don’t write reviews but this is so ridiculous that I had to make other potential customers aware.

Stunning Watch
This is a very stunning watch that draws attention from many people.

Great customer service very helpful understanding great watches will recommend overall company and customer service. They’re great.the quality is excellent
I bought two watches from them and I’m super excited

Incomplete delivery of items ordered and extremely long delivery times. I’ve placed two orders with this company — one arrived incomplete, while the other has now been outstanding for over two weeks with no sign of delivery.

Customer Service has been among the worst I’ve experienced in a long time. Communication has been poor throughout, with no meaningful resolution offered and constant attempts to shift blame onto the courier, as though this somehow becomes the customer’s responsibility.

Overall, a very frustrating experience from start to finish. Based on my experience, I would strongly advise others to avoid this company.

Vincero watches are unique, well-crafted, and beautifully designed pieces of art. In addition to providing a top-notch product, their customer service is also amazing. I will continue to add Vincero to my collection as long as they sustain this level of production and professionalism.

I’m extremely disappointed with Vincero customer service and quality control.

I ordered a Totem Pendant with custom engraving, and the engraving I received was inaccurate. After contacting customer support, they sent me two replacement pendants — but both replacements had the exact same engraving error again.

I reached out twice more to explain that the issue still wasn’t corrected, and I’ve received no response. At this point, it feels like nobody is actually reviewing the order details or reading customer emails before shipping replacements.

The pendant itself looks nice, but custom engraving is the entire point of a personalized item, and repeatedly getting it wrong — three times total — is unacceptable. The lack of communication afterward made the experience even worse.

I expected much better quality control and customer support for the price.

I had a great experience with customer service. I would buy again.

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-up, communication, shipping, packaging, etc.

They also have a great online community where they actively seek feedback on new products, which makes you feel involved as a customer.

In short, Vincero is highly recommended!