Vincero Collective Reviews 

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-up, communication, shipping, packaging, etc.

They also have a great online community where they actively seek feedback on new products, which makes you feel involved as a customer.

In short, Vincero is highly recommended!

I purchased the 4mm Bead Malachite Bracelet and the craftsmanship of the bracelet and quality of the beads are very good. Unfortunately, the assembly was disappointing. There was a gap in the wire large enough for an entire extra bead. While I understand that bead bracelets require a small "allowance" for tension and movement, this gap was significantly larger than any of my other bead bracelets. It looked like a defect rather than a design choice. When I reached out to have the item replaced, customer service dismissed my concern as a "necessary" design feature for durability and refused a replacement. Because they wouldn't fix the issue, I opted to return it. Be warned: the return process is incredibly expensive and deceiving. Despite their policy stating a $12.99 restocking/shipping fee, I was charged both the $12.99 restocking fee and an additional $18.98 shipping fee. I ended up losing over $30 just to return a defective item. Despite my multiple attempts to resolve this, customer service remained inflexible and refused to offer a reasonable solution. Bottom Line: make sure you are 100% certain about your purchase, as returning it will cost you a significant portion of the price.
P.S. I’m sharing this here because my verified review on Vincero’s site from 4/5 seems to have vanished into a black hole???? Apparently, their 'confirmation' process doesn't always lead to a publication!
5/7/2026: Still waiting for a reply after I sent over my order number.

This is my most recent purchase from VINCERO and as in the past,looking forward to my newest watch. I have never experienced any issues on previous purchases and have always liked their design,quality and functionality.

Easy to order!! Quality merchandise

Very difficult to return product and order replacement product!!!

Sent 20mm croc-mocha silver strap .. I need a 22 croc-mocha strap. Extremely unusable website… plus phone number for support is non-existent! Published number does not connect!

Great products and customer service! Highly recommended company in every regard!

I initially saw the watch I bought on social media. It was more than I’ve ever spent on a watch, but “had to have it”. The watch is perfect. I had a question regarding something I noticed on the watch, and it was answered thx to their prompt reply to make it work. Exceeding my expectations.

Initiated warranty before end of 5 year warranty period but because the claim was not completed they will not not honor it. Understandable but frustrating. After seeing my bad review they offered 25% off - before that they offered $20.
These are just facts of their policy. Previous watch broke shortly after buying but that was 5 years ago. Just got a new one and I’m hoping durability is better at this point.

I gave my son a Black Scout watch and he loves the weight, and simplicity of the watch. It's a great dress watch. I also gave two scout watches to my brothers, and they also had positive reactions to the weight and presentation of the watches.

Bought a second watch after getting the Killswitch Automatic (Love it)
Second watch Stratos Titanium Neptune, not so much. The second hand ticks 2 seconds at a time off and on. Customer Support was not helpful at all. Offered $20.00 for a jeweler to repair. Not a chance. Ignored replies for other options. Very bad service for a repeat Customer.

What great customer service! I sent an email to their support team that a piece of jewelry I had bought was broken. I needed to get it fixed. Within a half hour I had my answer and solution. You make it easy to do business with your company. Thank you.

No hassle protection plan, truly honor their words, necklace quality is amazing

I purchased the special gold and carbon edition. The watch is incredible. I’ve been wearing it for two days now, and I often get stopped by people, even strangers, telling me how beautiful it is.

I had a small delivery issue that was not Vincero Watch’s fault, but they still helped me. Their customer service is number one.

It’s one of the most beautiful watches I own, and by far one of the highest quality.

When I ordered the watch, it arrived within 3 days. The quality of the watch is amazing, looks even more beautiful in person. My only issue was the watch didn’t come with extra links, so my husband wasn’t able to start wearing it right away. I reached out to customer service via email, and their response time was something I’ve never seen before dealing with any other company. They responded within minutes of my first email, and took care of my issue right away & extra links are currently on the way to me. Honestly they deserve more than 5 stars, will definitely order again

I ordered four items and all are in good quality. There was a small mistake on the size of a watch strap but it was promptly and wonderfully handled. I'll be buying more soon.

Vincero is a great company to deal with. I had some questions, which were answered quickly. Also my watch arrived very fast. I'm extremely pleased with my experience.

I normally don’t write negative reviews. They tried to send me fake photos of what I returned and claimed it had been worn! That was a lie because it wasn’t the same bracelet I purchased! I returned it immediately and reordered it in a smaller size. BBB has had many complaints regarding their business and now I know why! 😡😡😡

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fast and went above and beyond to get me taken care of! They very clearly care about their customers!!!

The custumer support is very helpful and kind. They respond on the same day. The products look nice and quality. Lovely team

This company has some of the worst customer service I have ever experienced with taking days to respond to emails. Additionally, they offer gift vouchers with purchases but then don't reveal that they require further stipulations to be able to use the voucher, such as a minimum purchase amount. My wife bought me a necklace for christmas and got a 50$ voucher as a bonus gift included. However upon trying to use it, found out that it required a 150$ or more purchase to use. This was never communicated until after the initial purchase buy customer service. It never made that aware at the time of purchase of the necklace or even in the email in which the voucher was delivered.