Vincero Collective Reviews 

1,299
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and stunning design of the products, often noting their premium feel and appearance. Many people highlight the exceptional customer service, describing interactions as courteous, helpful, and efficient. Reviewers consistently appreciate prompt response times, with support teams often resolving issues quickly. However, some customers noted issues with order fulfillment, such as items marked delivered but not received, or incomplete deliveries. A few people felt that product quality did not always meet expectations, describing some items as feeling cheap or having defects. Additionally, some reviewers were not happy with customer service, citing slow responses, unhelpful interactions, or difficulties with returns and exchanges.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the beautiful design, durability, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the watches and bracelets for feeling and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, responsive, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the easy... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied

Rated 5 out of 5 stars

I had to review my watch strap after years of wear. When I reached out to Vincero, they were prompt with their responses and maintained communication in a span of few weeks. Great customer service and... See more

Company replied


Company details

  1. Watch Store

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,299)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my Chrono S2


This is my second Chrono S2, my first one being Brown / Blue. They are simply fantastic time pieces. Big, bold and extremely stylish and I receive a lot of compliments on both. The new Ecco leather band is super comfortable, even more so than the original band that came on my first Chrono S2. I never hesitate to recommend Vincero to anyone who asks and will continue to do so proudly. Just an overall beautiful watch!

June 21, 2024
Unprompted review
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Reply from Vincero Collective

Allen, thanks so much! Hope to see you soon!

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Rated 5 out of 5 stars

Purchased vincero black slim wallet

Purchased vincero black slim wallet. It is perfect for debit cards and drivers license; it also fits cash bills in the wallet. Favorite thing about it is that it is not bulky so it is comfortable to fit in pocket through out the day.

July 5, 2024
Unprompted review
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Reply from Vincero Collective

Thanks for the great feedback on the wallet, Victor! Cheers!

Rated 5 out of 5 stars

Outstanding Quality - Beautifully made

The quality of their watches is outstanding. The watch has the look and feel of a MUCH more expensive watch and you can see the quality of their work in each detail.. I value the watch I received as one of the best in my collection.

July 2, 2024
Unprompted review
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Reply from Vincero Collective

Allan, thanks so much for letting us know! Cheers!

Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service. I emailed them about a broken crown, they got back to me within 2 hours and responded within like 10 minutes when I responded. It was almost as fast as a chat bot but I know it was a person. They sent me a package for replacement parts so fast like Amazon fast. Super great customer service. I'll buy from them again! I have two in my budding collection

June 11, 2024
Unprompted review
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Reply from Vincero Collective

Tom, thanks so much for taking the time to let us know about your experience. Cheers!

Rated 5 out of 5 stars

Amazing company with amazing products…

Amazing company with amazing products that are high quality and even better customer service I picked the wrong size on a bracelet and got a reply straight away and got
It resolved can’t talk highly
Enough about this company and their stylish great quality products from watches which I own 3 from them
And sunglasses to jewellery

June 21, 2024
Unprompted review
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Reply from Vincero Collective

Marcio, thank you so much for the kind words! Hope to see you soon!

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Rated 5 out of 5 stars

Top Quality!

The quality on Vincero products is wonderful. I wear Vincero jewelry everyday and it looks just as good a year later. Highly recommend!

June 19, 2024
Unprompted review
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Reply from Vincero Collective

Cheers, Crystal!

Rated 5 out of 5 stars

I Will Win~ Vincero

I bought my niece this Vincero brand watch because of its quality and beauty. It made the perfect graduation gift from law school where she will be supporting people and providing service to others during a difficult time in their lives. Vincero means " I Will Win!" This is empowering for anyone going into their day, fighting for a goal, or coming back from some personal obstacle. Thank you for an amazing product. I plan on giving this watch to others.

Best,
Krista Gawronski

May 1, 2024
Unprompted review
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Reply from Vincero Collective

Krista, we hope your niece loved the gift! Thanks for trusting us with your gifting ideas and being part of big moments like this. Cheers!

Rated 5 out of 5 stars

Vincero Collective = Passion & Confidence

Vincero is an incredible company! I have bought three watches from them already as well as gifted watches and more recently a wallet to people who are close to me. The quality and detail Vincero sets it self to is amazing and nothing less than that. If you want to be apart of a company who has a goal to inspire you and push your confidence, the Vincero Collective is the place to be!

June 28, 2024
Unprompted review
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Reply from Vincero Collective

Thanks for letting Vincero be part of your gifting process! We are thrilled to hear its gone over well and to have you be part of the Vincero family, Mr. Harrington. Cheers!

Rated 5 out of 5 stars

Fantastic Sunglasses

These are now my go to sunglasses! I love the styling but it's the lenses that have me most enamored. I have several pairs of Ray-Bans and some hi-tech sport sunglasses that are good but there is something about these that is a cut above those. When I put them on, it's like my eyes are getting a breath of fresh air or a cold drink of water on a hot day. Frames are also top notch and very comfortable. This is a 5-star product in every way.

I should add that the ordering and shipping process was also great. Easy and fast.

April 30, 2024
Unprompted review
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Reply from Vincero Collective

Haha, we love the illustration! Thanks for sharing your feedback!

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Rated 5 out of 5 stars

Reserve Automatic

Bought the first watch produced from Vincero when they first set up, the Italian marble, which was and still is a beautiful watch but just purchased the Reserve Automatic, wow the pictures do not do it justice, the quality is excellent , well engineered and the look is stunning. Another fantastic product from Vincero

June 27, 2024
Unprompted review
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Reply from Vincero Collective

Wow, thanks for being with us for so long! That's so great to hear and we appreciate the feedback. Cheers!

Rated 5 out of 5 stars

Well worth the duckets

Well worth the duckets. I’ve actually referred friends which is not something I do unless its legit good goods..

May 13, 2024
Unprompted review
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Reply from Vincero Collective

Thank you for referring Vincero to your friends! That means the world to us. Cheers!

Rated 5 out of 5 stars

Fantastic!

I looked at the Reverse Automatic for a while and finally pulled the trigger on it.
The watch arrived exactly as advertised and I couldn't be happier with it. It looks great and I've been getting compliments on it everywhere I go.
I did message this company via the chat on their website to ask a question and they responded very promptly so 5 stars for customer service.
They have a very good warranty and returns policy also so that did give me a little extra confidence while purchasing my first watch online.

June 17, 2024
Unprompted review
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Reply from Vincero Collective

Thanks so much for taking the time to tell us this, Paddy. We appreciate it!

Rated 5 out of 5 stars

I really love Vincero Collective

I really love Vincero Collective, both their products and their people. First of all, I am totally addicted to their watch and sunglasses lines. I find that their products are very attractive and functional. I always feel like I am getting such a high quality product at such tremendous prices. I have not received one item that I haven't been totally pleased with getting. I own 6 watches and have one on the way. I have 4 pair of sunglasses and have 2 new pair on the way. I own a landscaping company and I use these items every day since I work outside all day, every day. The sunglasses protect my eyes from the bright sun and the watches keep me working my crew on time. So, in addition to being totally functional, I feel very stylish at work. Finally, the people running this company are phenomenal. Every person that I have dealt with has done everything possible to see to my needs and always give 100% to please me. I just hope that they keep developing new products in the future because I know that I will continue purchasing their great products. If you haven't tried Vincero Collective yet, it's time that you do. I guarantee that you will love their work as much as I do!!

June 10, 2024
Unprompted review
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Reply from Vincero Collective

Danny! Thanks for taking the time to let us know how we are doing and we really value your consistent dedication to us. Cheers, my friend!

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Rated 5 out of 5 stars

Gets noticed!

I love this watch! I get a lot of compliments and some have said "nice Rolex". But tell them it's better, it's a Vincero!

June 12, 2024
Unprompted review
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Reply from Vincero Collective

Thanks, Mike!

Rated 5 out of 5 stars

My new watch

I love my new watch so much and it is very reliable and comfortable to wear. If I have any misfortunes with it I will happily purchase another watch from this company.

June 12, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Kerik, thanks for letting us know. Enjoy the watch!

Rated 1 out of 5 stars

It's an absolutely pathetic company

It's an absolutely pathetic company. My order was placed on 2 June and no email with the tracking so i emailed them yet no response, approached them on Instagram, and replied with the tracking Link however still no email with the tracking details of the order being dispatched note. Then i contacted them on Instagram to see what was going on with the order as the tracking link didn't show anything other than the label had been created so i decided not to wait further as it had been more than their promised time so decided to cancel this order. Basically, it's a scam and a pathetic company, you can't reach them, so I WOULD NOT RECOMMEND THIS COMPANY

June 10, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Hi Sultan,

As we have mentioned through our correspondence, sometimes our tracking links can end up in a Spam folder. I know we were able to provide an updated tracking link and tracking information to you. We are very sorry that it took longer than usual to get you taken care of.

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Rated 5 out of 5 stars

I was blown away with the service

I was blown away with the service I got. We discussed a problem I had and within days they have sent a replacement. These days it is such a rarity to get fast efficient service

June 6, 2024
Unprompted review
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Reply from Vincero Collective

We really appreciate this, Gillian! Thank you!

Rated 5 out of 5 stars

Husband Loved it

Purchased a watch and bracelet for my husband for his birthday. Ordered a gift bag as well which was convenient.

Gave it to him yesterday and he loved it! He wanted a different bracelet but Vincero is helping him exchange that to a different color.

Overall, great gifting experience.

May 20, 2024
Unprompted review
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Reply from Vincero Collective

Happy to hear the gift went over well, Sarah. Cheers!

Rated 1 out of 5 stars

BEWARE!!

I purchased three items (in two transactions) and returned all three. To date they have not refunded two of the items, even though I have proof of return to them via USPS.
AND, the telephone number is bogus-it hangs-up on you immediately after you dial it ;(!!
I'm working with my bank to report them for fraud. BEWARE!!!

May 6, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Hi Patricia,

As we have communicated with you through Email, we know our warehouse has been experiencing longer than usual delays with processing returns, and therefore processing refunds. As we have expressed, we are terribly sorry that this issue hasn't had a faster resolution, despite everything we have attempted.

You should have received your refund by now, as well, now that the products have been scanned through. We apologize again for it taking so long.

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