Vindis Group Reviews 374

We just got our new Motability car Seat Ateca, 1.5 TSI Xperience DSG from Seat, Vindis Milton Keynes .
From start to finish when we first ordered in July, we were made to feel very welcome and offered Lovely coffee from the Motability salesman Andy Mason. When we first ordered the car we asked in no-nonsense terms, How long was the waiting time ? We were told 14-18 weeks which Andy showed me on his computer was the correct time. The car arrived with us on week 17 so we were very happy. We were kept informed with honesty during the wait time. So all in all Andy Mason made our experience of getting this car a very friendly and enjoyable experience. Let's just hope the after-sales service and servicing and or any problems are as good as the salesman. We will wait and see In the meantime Andy Thank you very much!

Good overall customer service provided. Nick was very good, he went over all the details of the transaction & was available to answer any questions I had.

Have just had an amazing experience at Vindis Cambridge VW. We were trading in our Audi and buying a VW and it was the easiest, smoothest process we have ever experienced when buying a car. Nick Hipwell, who dealt with us was great - no pressure at all, gave us many options, took his time with us. The handover was seamless, and to top it all off, the car is fab too!
Hope your Service team is as good as the Sales team!

I’ve used Vindis Seat Milton Keynes a few times with no issues at all. However just recently they have left me without a car, firstly because of losing my keys following a drop off for the MOT, making a one day service take two. Inconvenient and annoying but nothing compared to the current saga. I have been without my car for 16 days and counting while it firstly awaited a technician’s inspection to identify a fault (which had already been identified by the AA via Seat Assistance) and now however long it takes to order the parts (which are not exotic or unusual parts, just the sort of things that often go wrong on one of the most popular models on the road!) and then presumably another indeterminate length of time waiting for a technician to get it into the workshop again. I am relying on colleagues to give me a lift to work, having to try and manage moving two kids around with both of us trying to get to work etc without the second car (I know it’s a luxury but it’s really hard to manage without it) and have no offer of a courtesy vehicle as there are none (“they’re all booked out for service customers so none are available for recovery customers”). Quite frankly I feel like I am being treated as a second class customer because my car’s alternator failed at less than 50000 miles.

I am bitterly disappointed with Vindis Seat Milton Keynes and when the All-in plan is up will be looking for arrangements elsewhere.

Having paid £500 to transfer a car over from another branch on first viewing the car was in a poorly presented state evidence on several stone chips in the paintwork that could have easily been resolved.....outlined was not happy with standard of car I outlined was not going to move forward with the sale until rectified to my satisfaction at this point John became very assertive and intimidating starting to me that they had move the car over and it had been there for 4 days not saying he was off and there was no one to assist us.
After repair of the bonnet I declined the purchase of the car I was not happy with the car or substandard level of customer service, stated did not want the car and to the response of Christian (sales manager) to his expenses he repaired the car !!!! Did realised that he was Vindis!!!!!
Informed I would be contact to return my deposit........phone call received from John on his day off (he stated) again very disrespectful in his conversation that he had done what was asked. ......8 days later no return of deposit.....again a call to Vindis to demand the return of deposit spoke to Nick who apologies that it hadn't happened sooner and carried out the action in minutes.
Would I recommended Vindis Bedford.........NO WAY

Vindis (Northampton)
took my new Audi as there were two (yes two ) safety recalls on a new car (that of course isn't Vindis fault )
Pre booked, left car, admin man asked if I wanted it washed, of course I said yes, then explained the work and said I would get a video once complete. Collected at 4.30, car wasn't washed but oh well , went to get in car, service man's (or lady's ) grubby car seat cover still in car along with big matt in footwell, took them out went back in, they said sorry, said my oil was low but did not actually put any in, strange for a garage! Driving home noticed a wire hanging down in passenger footwell which worried me greatly, I put it back later. Never did get a video so was work done? , yes I checked my spam folder. Should have kept my Peugeot.

I'm a seventy year old woman. Took my car in to Vindis Huntingdon for diagnostics after buying my car from Vindis Huntingdon 7 months ago costing £13.000 and in 7 months I have only done approximately 1.400 miles, way, way less than the national average. Knowing nothing about cars and not having that amount of money to spend I have had 2 sleepless nights worrying about the report, which was emailed to me showing £998 worth of work clearly marked in red and URGENT! After ringing Vindis twice ,I finally got to speak to a manager who admitted that 5 of the listed were in fact NOT URGENT and couldn't explain why this had happened. Presumably, the manager thought that by offering me 25% off a Service Plan that I don't want, never asked for and is considerably more expensive than 2 other local garages anyway would be sufficient apology. In addition, vindis are offering 25% discount to ALL customers at the moment. They are treating me like an idiot! I can accept that one mistake can be made by the service department but not 5!!! So, it begs the question why were £650 of work marked URGENT. Make your own mind up, I have my theory and can't help wondering how many other customers have had the same experience, paid Vindis to do the work and paid up without question??? I will never willingly deal with them again, It's difficult for me to trust their integrity. UPDATE... STILL HAD NO CONTACT FROM VINDIS SO THEIR RESPONSE APOLOGY HERE IS EMPTY !
FURTHER UPDATE,Yes, as I have already stated, I did speak to a manager, and i have also stated her response to my complaint which is unsatisfactory. My car is booked in under warranty but NOT for 1 of the main issues raised by vindis as URGENT, ie. the noise caused by a rear REAR BRAKE issue.

I have had to take my car in four times to get fixed at Vindis service Cambridge and nothing has changed. Extremely frustrated with the lack of care. On the most recent visit, I requested a courtesy car which meant that the car had to be delayed to be put in and on the day told that they had none available. Particularly challenging as I have a 9 month old baby which I need to be able to take to hospital, something I emphasised but clearly they do not care.

I would just like to endorse the service my wife and I experienced at Vindis Huntingdon this week.

We turned up Friday to look over a Polo, with a view to replacing our old Focus.

It was miserable weather and Jamie came out with a brolly to ensure we were OK.

From that point on, his interpersonal skills were second to none.

I have been dealing with car dealerships for the PST thirty years as a professional chauffeur! And Jamie was by far the best salesman I have dealt with.

He couldn’t do enough for us! You would have thought we were purchasing the top of the range from the showroom? No a second hand Polo! That in itself shows the quality of a great sales person.

I would like to thank Jamie and the manager for ensuring my wife was happy with her new car.

We will be back on the back of our experience!

Thank you

Kevin

Never known such as awful service from all departments!

Bought a Q3 - when reached 3rd year of 4 year agreement had several calls from head office asking to pop in for car valuation and talk on next steps. I hate wasting time sat in garages but finally conceded only to turn up to apt - confirm arrival at reception then wait 25 minutes. Left.

Wanted to upgrade to electric car. Just happen to get an email from Audi about good deal on E Tron so against better judgement booked test drive! Explained my bad experience to John who couldn’t apologise enough. Turned up for apt - John no where to be found and passed off with another salesman.

Have since sold my Q3 but upon trying to do so realised couldn’t find spare key. Had to go into Vindis to order new one. Took a week to arrive only then to be told had to have it coded - another week later! Drop off for coding only to get a call later that day to be told wrong key ordered! Was assured that an email would be sent so that I could explain to dealer buying it that coding cost dropped and key would be sent on. James Apparently confirmed email was sent but bounced back - no call to confirm correct email address!!!! Am still awaiting email despite being assured it would be sent before end of play yesterday.

You just couldn’t make up the appalling service and had I read these reviews wouldn’t have gone into dealership in the first place!

Had always wanted an Audi - be careful what you wish for!

Awfull experience and not only once,but several times.They charging for jobs that they not doing.And ,,if''they doing they doing a crap job.Avoid this service at any cost!(Vindis Northampton)

Vindis fail to deal with a complaint on my vehicle which has been on-going for 6 months now

My purchasing experience with marshalls was fantastic and the guys at Marshalls Cambridge were great with the staff being really supportive and transparent, in selling me the Seat Leon, but's been a shame the complaints/claims process has not been the same with one of your dealerships and Seat Customer Service . Especially with me having this issue under a year of me owning the vehicle 

3/4/23 Incident with my passenger door meaning a new door was required, booked in via Seat vindis and then passed through the insurance company who deals with this on behalf (AX insurance). My vehicle was then taken to an approved bodywork shop (Perfect Paint) for a new door replacement. 

6/4 As a result of the vehicle being prepped, I was informed that damage occurred from a pressure washer and front bumper paintwork peeled off. Perfect paint advised it was a warrentable issue, and a known issue and have seen this regularly occur. I was then informed to raise a complaint with the local dealership as a result which is Seat Vindis MK

19/4  Seat vindis MK arranged their own Warranty manager to inspect. Who declared it would not be covered due to a "previous repair done on the vehicle". Spoke to the original dealership I purchased from in Cambridge (Marshalls group), I was advised no repair had been done, pushed back and then an official claim was raised with the Seat warranty team. 

02/6 Eventually a 2nd inspection was carried out as it was requested by the seat warranty team. Paintwork inspection done by the Seat Vindis MK. 

20/6 Bodywork claim has been rejected due to external influences in which perfect paint were actually blamed within an email I received eventually explaining what comes under this.

10/7 Advised by a customer relations advisor from Seat that a partial contribution would be done but not a full one. He would speak with the local dealership to see if they could provide an additional contribution to this. No idea why they think Seat vindis would contribute to this at all, they didn't want to help from the start

26/7 Advised that the dealership could not support due to the repair costs of a new bumper being too high...been through numerous members of staff and the whole process has been a lot of back and forth and me following and chasing for update and not exactly feeling like a valued customer or that anyone at Vindis MK actually wants to deal with this as at all, numerous times been told to deal with my original dealership which isn't convenient at all.

In addition to this I had a damaged headlamp on the vehicle too. This was deemed as a warrantable issue by vindis management. I arrived at Seat Vindis MK on the 09/09 as agreed for it to be replaced, only to be told by a manager onsite at Vindis MK that this was not a warrantable issue and they didn't have the part on site. After I had already dropped my car off and left the premises. I was then told they needed to speak with the warranty team as the person who authorised was off and didn't leave any notes. Eventually this was confirmed it would be replaced at no cost to me.

13/10 Vehicle booked for the 13th October to install the new headlamp. Headlamp replaced and a new one fitted. Upon inspecting the vehicle, your Seat Vindis team then decided to clean the vehicle without my request/permission and have now further damaged my vehicle as a result. The affected area is now significantly worse then before and other areas of the bodywork are peeling as a result. Unsure as to why someone would want to clean the affected area with a pressure washer and not realise that more paint would come off.

As a result of this being prolonged, I have submitted cases to both the motor and financial ombudsman

I will not be returning after my terrible experience at VW Huntingdon.

I first brought my VW Golf GTI (67 plate) to them in July this year after my coolant had emptied onto my driveway during a weeks holiday abroad. I have a service plan with VW and this was booked in the next day through their emergency team. The car was in with VW in Huntingdon for two weeks, during which I was advised that they were having to wait for authorisation. I should note that no offer of a courtesy car was made for the inconvenience.

This part was supposedly repaired and no more than two months later, I noticed that the coolant level in my car had dipped again.

Because of this, I returned my car to VW again and this was with them for another 7 days. I asked for a courtesy car and was told that I would have to wait until NOVEMBER for one which is ridiculous! I was told that the water pump was the cause of the issue this time around. VW advised me on Monday (2nd October) that the part was accepted through extended warranty as before.

Fast forward to the 4th October, I contacted VW again and the adviser looking my car told me that they have replaced a part that was not covered by warranty and due to this they now had to go back through extended warranty for another approval for the correct one.

The adviser I spoke to has assured me as of 12:30pm on the 4th October that he would get an ETA for when my car would be ready and 'give me a call straight back'. Surprise surprise, I was the one who had to try and call him again an hour and half after he told me this.

I have had to do all the chasing both times my car has been with this branch and when you raise concerns it seems they do not care about that either.

Feeling completely let down by the Service team at VW and, providing this fix has worked, I will be taking my car elsewhere for any Service or work required in the future. Adding to this I'll be considering cancelling the 'All-in' plan with VW.

Vindis bedford, in my below review they (vindis) advised hat my complaint would be reviewed and Vindis HQ would call me. 30 days on Vindis have still not called.

Excellent from start to finish
We contacted Nick (Hipwell) whilst overseas and received excellent help and support through the whole process.

Nick supplied videos of the vehicle, explained very accurately the condition, service history, up sides and a few blemishes (sorted without question).

We collected the vehicle when we arrived back in the UK, and excellent experience from start to finish.

Highly recommended

Miss advertised stock then chasing to get money back! Cupra Milton Keynes.

After querying my purchase i was advised that the model i had purchased did not come with the specification advertised on Auto-trader, at this point i stopped the purchase and requested the refund of the money i had paid over 34K.

I even went as far to email the dealer again when they re-advertised it showing it was still being advertised with upgraded kit the car doesn't have to save this happening again.

Then i was contacted by accounts who advised the refund would be done and sent how they received it, having only received 1 of the 3 transactions back and chasing 4 days later for the remaining 9.1K is an absolutely terrible way to treat people, emails received how they will look into it urgently then no update and chasing the following day again!

I would never recommend this dealer to anyone.

Absolutely shocking part exchanged car whole deal done over the phone when picked up the car they wanted to keep deposit as service apparently wasn’t done and surprisingly it’s 500 for a service the exact amount of my money they have

Received an e-mail from SEAT that my MOT and service was due on my Ateca. MOT due by 6th October and a promise of free breakdown cover if booked online. Called the service desk at Vindis Milton Keynes as had a question about the service and was informed earliest booking date was end of October for MOT and/or service as were very busy. Not much good to me and agreed I will have to book MOT elsewhere and therefore no free breakdown cover which I received last year. Not the fault of person on the call who was pleasant and polite.

I did not remotely experience the ‘vindis vision’ even when looking to purchase a vehicle (Vision listed below) on a visit to Cupra Milton Keynes earlier today. I’ve previously purchased a new vehicle from this group.

After enquiring regarding a test drive and being told, they had a suitable vehicle for this and the ‘manager would be with me in a few minutes’, I waited.

After 45+ minutes passed or waiting (wasn’t checked on / offered refreshment or told was a delay, I queried and was told they would be out shortly. I left after making eye contact with said manger, who seemed happy sitting in her office with two dogs, I left. Very poor - and that was for sales, imagine if you had an issue. Poor.

“We are committed to delivering customer service that is truly experiential. Our specialist Sales Executives and Service Advisors are trained to ensure that the experience you have in any one of our dealerships is one of extreme satisfaction.”

-UPDATE- 19/9/23 15:56
Your first email was filtered as spam, I've just called on the listed number to be told you are not in today, however the comments above should have enough detail for you to respond to initially.

Very surprised to have read the poor reviews about the Cambridge dealership. We recently dealt with the Bury St Edmunds dealership and had completely the opposite service. We bought a second-hand VW Golf and part exchanged our very old Golf that was only good for scrap. We dealt with Adam, who could not have been more pleasant and helpful and above all fair.
We had a minor problem with the car on the way home. Adam was absolutely what you would expect from a professional firm with good customer relations. We got the item fixed and sent to bill to Vindis who immediately refunded us the full amount. Excellent customer service and I intend to return in the future.