I was skeptical at first because of some bad reviews on reddit but I had a great experience. Signed up, did the KYC right away which took maybe 2 hours. Deposited with LTC and turned fifty into four h... See more
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right so £160 withdrawal, monday morning, 8am, before id even had breakfast. tuesday: pending. wednesday: pending. thursday i finally get on chat, 22 minutes in the queue, and the lad tells me theres... See more
so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement cov... See more
Six cashouts logged since March and the pattern holds. Anything at or under £100 clears in 2 working days. Anything above sits for a minimum of 5, and twice it triggered a fresh document request even... See more
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Six cashouts logged since March and the…
Six cashouts logged since March and the pattern holds. Anything at or under £100 clears in 2 working days. Anything above sits for a minimum of 5, and twice it triggered a fresh document request even though nothing on the account had changed. The published page says 24 hours for e-wallets and 3 to 5 for cards, which does not match a single one of my six. When I put the actual dates to chat, ticket 33518, the answer was that processing times are estimates and depend on volume. Fine, but then do not print 24 hours
Cashing out £80 in the car park before…
Cashing out £80 in the car park before work, cashier failed twice.
Screenshotted the offer this time…
Screenshotted the offer this time because of what happened in April. Advertised: 50 free spins on a first deposit of £20, no wagering on winnings. What actually happened: the spins credited fine, I won £46 off them, and the £46 landed as bonus credit with x25 on it. Raised it with chat, sent the screenshot, and the agent said the no wagering line applies to the spins themselves rather than to what you win. That is not what the words say. Nine days later the offer page had been reworded and my £46 had long since gone.
put £40 in for the 100% match and the…
put £40 in for the 100% match and the bonus never appeared. chat said i had to opt in BEFORE depositing, which is not written anywhere near the deposit button, and no they could not add it after the fact.
The terms carry a clause letting them…
The terms carry a clause letting them request documents at any time and hold funds while they do. Fair enough on paper. In practice it triggered on my third withdrawal, not my first, and the trigger is not published anywhere. Request 81006.
The new releases row has not changed…
The new releases row has not changed since April, same 8 slots.
withdrew £45 on the train
withdrew £45 on the train, app logged me out and the request vanished.
I logged the errors for a week
I logged the errors for a week
Four sessions ended with the game closing itself, always between 9 and 11 in the evening, always on the same slot
Sent the times to chat and was told to clear my cache
Asked why a £95 cashout had moved back…
Asked why a £95 cashout had moved back to pending. The answer explained what pending means. Asked again, more narrowly. Same explanation, reworded. Third time an agent called Chloe checked the account and found a document request nobody had ever sent me
second time this month a game has…
second time this month a game has closed on me mid round. eye of horus, free spins running, three left, screen went white and back to the lobby. balance was right afterwards, ill give them that, but the spins were gone and the history just shows the round as complete. chat said the result is worked out on their side so nothing was lost. maybe. i still didnt get to see it. happened again on the wednesday on a different slot while the oven was on for dinner, same thing, white screen, lobby.
asked how to stop the promo texts and…
asked how to stop the promo texts and was told to reply STOP, did that on the 9th, and got two more on the 14th. asked again and this time it was a settings toggle nobody had mentioned, three menus deep
Live tables full again every night
Nobody said the first payout needs…
Nobody said the first payout needs documents until the money was already sitting there.
Emailed a promo at 09:12
Emailed a promo at 09:12, it had already expired at 09:00 apparently.
chat window on the app scrolls up as i…
chat window on the app scrolls up as i type, lost the cashier reference.
My account was verified in May and the…
My account was verified in May and the cashout still went to manual review.
I did not know a middle name mismatch…
I did not know a middle name mismatch could freeze a £60 cashout.
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