Vintage Football Shop 

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Rated 1 out of 5 stars

Ordered a shirt- cancelled within 30 minutes which is within their strict 24hour cancellations window Sadly they can’t even follow their policy as they Have not adhered to it and tried to i... See more

Company replied

Rated 1 out of 5 stars

I definitely do not recommend ordering t-shirts from them. It is a poor quality Chinese product, with delivery of several weeks, extremely high prices, with a crappy customer service, no refund policy... See more

Company replied

Rated 1 out of 5 stars

Waiting over a month. The tracker number leads to a tracking app that requires a subscription (and im not wild about downloading an unknown tracking app anyway). Customer Service are non-existent.... See more

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Rated 5 out of 5 stars

Thought the product was great quality. Better than expected to be honest, appears very genuine and of course the quality of stitching and badges are top notch. Very pleased! Took about 20 days from... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

For all inquiries please email info@vintagefootball.shop - Customer Support is available between 09:00 – 17:00 NZT Monday-Friday. We aim to respond within 48 hours with the exception of weekends and public holidays.


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All reviews

(101)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed with my experience.

Very disappointed with my experience.

My order was marked as shipped, but none of the tracking information provided works, and I’ve received no meaningful updates whatsoever. When I placed the order, I was told it would arrive before Christmas, as it was intended to be a Christmas gift. With Christmas now just days away, the item still hasn’t arrived.

As a result, I now have no gift for my partner, which is incredibly upsetting and stressful. I expected far better communication and honesty from this company, especially when making promises around Christmas delivery.

Due to the lack of transparency and misleading delivery expectations, I feel compensation is warranted. Overall, this experience has been frustrating and disappointing, and I expected much more.

December 23, 2025
Unprompted review
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Reply from Vintage Football Shop

Hi Molly,

We’re truly sorry for the disappointment and understand how upsetting this has been, especially as the order was intended as a Christmas gift.

We normally send email updates at each stage of the shipping process, and in most cases, orders do arrive within the timeframe stated at checkout. However, during the busy holiday season, couriers can experience unexpected delays, and parcel arrivals may unfortunately take longer than anticipated. That said, we’re very sorry that your order did not arrive as expected, particularly given the importance of the occasion.

We never intend to mislead our customers, and we regret that the tracking information and communication did not meet your expectations. Your feedback is taken seriously, and we truly appreciate you bringing this to our attention.

Please reach out to us directly at info@vintagefootball.shop, and our team will be more than happy to personally check the status of your order, clarify the tracking details, and work with you to resolve this as quickly and fairly as possible, including discussing possible compensation where appropriate.

Sincerely,
Customer Support - Vintage Football Shop

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Rated 1 out of 5 stars

Order Not Delivered

I was sent an email about my order (#151368) saying that it would be delivered within 3 days. That was 4 days ago.

December 21, 2025
Unprompted review
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Reply from Vintage Football Shop

Hello Sarah,

Thanks for letting us know about this! We’re really sorry your order hasn’t arrived yet. We’re checking with our delivery partner to see what’s causing the delay and will update you as soon as possible.

We appreciate your patience and understanding!

Warm regards,
Customer Support – Vintage Football Shop

Rated 1 out of 5 stars

Unpaid Affiliate Commissions & Lack of Response from VintageFootball.shop

I signed up as an affiliate for this brand. The agreement was that I would receive a 7% commission for each successful order, with a minimum payout of $35. So far, even though I have met all of these requirements, I have not received my payment. I have written at least four emails to info@
but have received nothing but silence. This company is truly untrustworthy and has withheld the fruits of my labor.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

After repeated emails back & forth

After repeated emails back & forth, fake tracking numbers which don’t even work and constantly being ignored I still haven’t received two shirts I ordered. Wouldn’t recommend if you’re after a shirt quick or a gift for someone. At this rate won’t arrive until after Christmas when order was placed in November

December 11, 2025
Unprompted review
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Reply from Vintage Football Shop

Dear Mark,

Thank you for your feedback, and we’re very sorry for the frustration this experience has caused.

We want to assure you that we never provide fake tracking numbers. Occasionally, tracking systems encounter errors or take time to update, which can make it seem like the number isn’t working, even though the parcel is already in transit. Rest assured, your order is on its way.

We also apologize for any delays in our replies. This is our busiest time of the year, but our team is doing their best to respond to every message as quickly as possible. If you need any further updates, please feel free to reach out anytime.

Best regards,
Customer Support - Vintage Football Shop

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Rated 5 out of 5 stars

Outstanding service

I have ordered around 20 shirts in the past few months! Honestly, they are flawless. Great quality, and looks and feels so authentic. One time, I made an error in the order. They replied quickly and amended the order and told me it was sorted and not to worry. They were right!
And delivery to Ireland was like 2 weeks only.
Nothing but absolutely superb. HIGHLY RECOMMEND.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely heart broke that my autistic…

Absolutely heart broke that my autistic son’s main Christmas present still hasn’t arrived or had any tracking that actually works. It’s been 4 weeks and no response to my emails. I ordered 3 shirts each one a surprise for him. So frustrating and disappointing I wish I had read the reviews before using this site

December 9, 2025
Unprompted review
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Reply from Vintage Football Shop

Dear Tracey,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially knowing these gifts were meant to be a special surprise for your son.

We always aim to respond to emails within 24 hours, but due to the busy holiday season, our support team has been experiencing an unusually high volume of inquiries. That said, you absolutely deserve timely communication, and we’re sorry we fell short here.

Please know that we’re committed to resolving this for you. If you could reach out to us again with your order number, we’ll personally look into the status of your parcel and make sure you receive accurate tracking updates or a suitable solution as quickly as possible.

Thank you for your patience, and again, we’re truly sorry for the inconvenience this has caused.

Best regards,
Customer Support - Vintage Football Shop

Rated 1 out of 5 stars

I paid for 1995/96 LFC top.

I paid for 1995/96 LFC top.
Received email saying processed then 1 saying shipped and now nothing have emailed no response. Money gone from account same day.
Terrible can't even get online to them now. Think it's a scam will wait another day then contact bank

November 11, 2025
Unprompted review
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Reply from Vintage Football Shop

Dear Samantha,

We completely understand your concern, and we’re really sorry for the frustration this has caused. Just to reassure you, we did reply to your email regarding your order status, and we’ve also sent the confirmation and shipping updates, You may want to check your inbox or spam folder in case they landed there.

Please rest assured that we are a legitimate shop. We’ve been operating for years and have served many customers worldwide, and we take both transparency and customer satisfaction seriously. There was just a slight delay on your shipment due to your local courier’s handling times, but your package is already on its way and should be delivered to you soon.

We truly appreciate your patience, and we’re here if you need anything else.

Sincerely,
Vintage Football Shop

Rated 1 out of 5 stars

Item took nearly 4 weeks to arrive and arrived damaged

Item took nearly 4 weeks to arrive, it arrived damaged, and when I contacted them for a refund they said they can’t issue refunds on items outside of the 30 days returns policy. Which they state starts when the item is sent, even know it took nearly 30 days to arrive! Not a legit company, just a scam. AVOID!!!!

November 9, 2025
Unprompted review
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Reply from Vintage Football Shop

Dear Luke,

We’re really sorry to hear about your experience, we never want any customer to feel this frustrated.

Just to clarify on our end: our usual processing time is 1–3 business days, and shipping typically takes around 10 days. While there was a slight delay with the carrier, your order was shipped on October 10 and delivered on October 22. We only received your message about this issue roughly three weeks after delivery, which is why it falls outside our 30-day return window.

That said, we completely understand how disappointing it is to receive a damaged item, and we genuinely want to help. We’ve sent you an email with the next steps, if you haven’t seen it yet, please check your inbox or spam folder, as sometimes our emails land there.

We’re a legitimate business, and we take our customers’ concerns seriously. Hope to resolve this with you as smoothly as possible.

Sincerely,
Vintage Football Shop

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Rated 2 out of 5 stars

No response

Good day,

I have been sending emails since Saturday to confirm if the T-shirt being shipped is the correct one. I have to date still received no response.

Can someone please guarantee me that the T-shirt being shipped is the correct one as agreed in previous communication? The email that stated my package is being shipped is still reflecting the incorrect one, hence the enquiry.

November 1, 2025
Unprompted review
Rated 2 out of 5 stars

No emails or details

I have placed an order on October 14, 2025 and have had no emails regarding shipment or details on order ever since. I am wondering why my tracking details says it has not even be processed yet. If anything could be changed or helped a refund would be nice or the shirt to be shipped!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

havent got my jersey

ordered my 2006 real madrid jersey on July 17 it was supposed to deliver today or tomorrow and i tracked my jersey with my order number and its still being processed

July 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Product was faulty within a month

Product was faulty within a month. Emailed at approx 30 days after purchase and they refused to replace/ refund, instead offering me a 25% discount on my next purchase!!. We paid over $100 for this shirt and my son is devastated. It was worn 3 times and gental hand wash only! We are taking this further!

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

This store is another one of those football shirt scam websites. Ordered a shirt, France 1998 - understanding it’s not the real thing seeing as it’s only $80, and they are claiming it has been delivered to me. However the photos they provided are very clearly the wrong address, a totally different state in fact. Please do yourself a favour and do not purchase from here, there a plenty of online shops similar to this one and they won’t take your money.

May 8, 2025
Unprompted review
Rated 2 out of 5 stars

1984 LFC replica jersey nowhere to be seen.

Ordered a 1984 LFC replica jersey. They said it would arrive this week. So far no correspondence just an email to confirm order was received and money taken from my account at the time of purchase. Have tried all avenues to contact the company, even calling the international phone number... and nothing!
.....

Hi Vintage Football Shop
I've sent several emails and no response. It took a poor rating for you to respond yet still no email reply. I have provided the order number in my email and I have a record of your business taking the money for my purchase on the 29 April. I suggest you conduct a further search as to where my order is and where money went. I look forward to your response. For the umpteenth time the purchase order was 130059.

....
An update to my order, after no response and lodging a low rating online. My order eventually arrived 13 May. The company has a major downfall in communications and needs to improve. Suggest the team work on this to ensure buyers that their purchases are underway.

April 29, 2025
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi Jess,

Are you sure you have the right business?

Our instagram definitely exists @soccerretros with over 73,000 followers and growing daily. We even have that little tick! 😊

I’ve just had a look and we can’t seem to find an order for a Jess anytime in the last few weeks. Is it possible you made an order under a different name or perhaps as I mentioned before confused us with a similar business?

More than happy to help you but with the limited information you have provided (no order number or full name) its hard for us to follow up on.

Rest assured if you’ve emailed us at info@vintagefootball.shop you will have our team ready to respond to you as soon as possible!

Best regards,
Vintage Football Shop

Rated 1 out of 5 stars

Order still not processed after nearly 2 weeks

Ordered an England 05/06 shirt, the site said it would be here on between the 26th -30th April. Checked each day to see whether it has been dispatched as I ordered it nearly two weeks ago now and it still says it hasn’t finished being processed yet.

April 22, 2025
Unprompted review
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Rated 3 out of 5 stars

Scam Website

I ordered two jerseys from them on the 5th of March and received an email after purchase saying they were being processed and will take 5-15 days for delivery. I sent an email after a week and they responded the next day saying one of the jerseys were out of stock so they were waiting for a shipment, so I asked for a different jersey (they said I could) and still no response after 10 days, and even after another follow up email there is no response.

Edit: After writing the review they got back to me quickly and I finally received the order. The products were great quality and I would love to shop again if I don't have to worry about the delivery again.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a jersey over two weeks ago

Update*
A day after my review was posted I was emailed by them saying my jersey was being processed. My boyfriend’s was happy with the quality of the jersey and everything which was all that mattered. I don’t know how long it would take if I didn’t post this review. Hopefully they can improve on this

Old review: Ordered a jersey over two weeks ago. Got an email when I ordered saying it was being processed. Never heard from them after that. I emailed them twice for updates and haven’t heard anything. Looking at other reviews they seem like a scam so I would definitely avoid them in the future. The hassle isn’t worth it.

March 25, 2025
Unprompted review
Rated 2 out of 5 stars

Order not dispatched even after 2 weeks

I ordered a shirt on 04/02/2025 (Order #50063).
Haven't heard back from them since. Order is not even processed. Emailed the shop with no response at all.

Edit: Since I posted the review, I was contacted immediately. Waiting for more details.

February 20, 2025
Unprompted review

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