VIOFO Reviews 

Excellent 👌. My viofo 129 pro duo sound ( start up bleeps and footage sound) failed. Contacted viofo and without absolutely any hassle they sent me a replacement after returning my camera to a UK address. So for a small fee my replacement arrived just over one week later. The customer service person was brilliant (J). Quite rare these days to find customer services that really help. Excellent dash cam and company. Highly recommend.

My camera was restarting about every 8 - 10 seconds and i could not figure out what it was. I contacted VIOFO customer service with what was happening, and got an almost immediate response to my request, was not expecting that. I was given a short list of checks do explore, with again almost an immediate reply for any question I asked. Then on a whim I reread the instructions and found a section about reformating the SD card, which I have not done for about 2 years. Guess what worked. The rep was very understanding though probibly amused and explained general maintenence. Thank you folks.

I was having issues with my A129 Duo, the rear camera stopped working. I sent an email about this issue and within 24 hours I had a response. Josie was extremely helpful and patient though out this process providing firm wear updates and step by step instructions, after trying all the steps provided Josie determined that the front camera was defective. A replacement camera and rear cable was sent to me.

VIOFO has the best customer service, Thank you Josie.

Contacted technical support to resolve the issue with GPS. The inquiry was handled promptly. After some troubleshooting I was provided with new GPS mount. It worked right away.
Using A229 Ultra and quality is excellent with lots of useful features.

Josie. from the customer service department, was fantastic. The assistance with an issue I was having with my front camera was resolved wonderfully! This showed me that VIOFO stands behind there products 100% and will do everything they can to help their customers get full satisfaction with any concerns. Thank you Josie and VIOFO!

Excellent company who gave me a free car battery saver modified for a back up battery on request (I had to pay the postage)
I have one of their very first dashcams which is still going strong in the back of our van along with a dual set up in my wife's car. All work well.
A point often overlooked but very important in this age of WiFi dashcams is if the company steals your data. A surprising number do but Viofo are rare in not taking any data from you according to a recent (May 2026) review of such

Outstanding customer service support.
The department went above and beyond my expectations to accommodate my issue and resolved with lighting speed …outshining by far many companies I have dealt with in the past I Highly recommend purchasing any Viofo product.

They were super helpful in every way. The representative was quick with responses, actually tailored my needs to the situation, and even sent my SD card back that I mistakenly left in. Every customer service department at any company should look at this as a model of how it should be done. First time I felt like a company actually cared about me.

great customer service. responded quickly and were more than generous in the solution to my issues. i've been using their dashcam for a few months now and have nothing but great things to say. highly recommend!

I have the Viofo A229+. I have owned other dash cams in the past, but none compare to the Viofo. The quality of the image is excellent, and the interface is very easy to use.

I had an issue with one of the parts, and the customer service team was very responsive and helpful.

I highly recommend Viofo.

Great product, customer service was very helpful too

Our camera stopped working and after a few attempts, I reached out to the customer support team. I was pleasantly surprised by the prompt response and the assistance I received from Cassie Jiang. She was incredibly helpful and guided me through the problem efficiently. Thanks to her expertise, I was able to receive a replacement device in the mail, which works perfectly. I highly recommend this VIOFO product due to the exceptional team and communication they provide. They are truly a great company.

My VIOFO A119V2 recently stopped recording. After contacting customer support it was determined that the micro SD card needed to be reformatted with the most current version. I was provided with the format file and instructions on how to use it. It worked as expected and the camera is now back to normal. Technical support staff provided quick and thorough assistance.

I recently purchased the VIOFO A329S 2-Channel dash camera, and I've been very impressed with both the product and the customer support.
The dash cam was easy to set up and has been working flawlessly since installation. I have it connected to my BlackVue battery pack, which allows me to use parking mode without any issues. The video quality is excellent, and the overall performance has met my expectations.
I also contacted VIOFO with a few questions about the dash cam. Their customer service team responded quickly and provided clear, helpful answers. They were able to assist me with my questions promptly, making the entire experience even better.
Overall, I'm very satisfied with both the A329S dash camera and VIOFO's customer support. I would definitely recommend VIOFO to anyone looking for a reliable dash cam backed by excellent customer service

I had to reuse the sticker when moved to another car. Requested a backup static sticker from Viofo. Layla in customer service responded promptly, professionally and delivered static stickers plus the adhesive pads should the used one I had used fails. Ten stars for the product and customer service. Be patient installing hardwire and you'll end up with a clean install.

The viofo A229 dash cam has been a great product, excellent clarity and detection. What really got me to write this email though was their surprisingly great customer service. I had an accident with the 20ft cable that connects to the rear camera. After sending an email and corresponding, they sent me a free replacement! Thank you, Annie. I appreciate the amazing service, and I’m happy I roped my partner into being a viofo customer too.

I currently have an A119 Mini 2, and my wife has my old A119. Both great devices! 2 Weeks ago I was in an accident, and the gps module got left in my vehicle when it was hauled away. I emailed Viofo to ask if they sell replacements. I included my order info (which was two years old) and got an email back very quickly.... they were going to send me that module at no-charge. THAT is great customer service. I was not expecting that at all!

Unexpectedly good (and knowledgeable) support
despite significant difference in time zones:
it was a really good ping-pong exchange.

If you can get CSP Layla to address your concerns - you are in good hands. Trust us.
---------------------------------------------
On Technicalities: set up menu is overwhelming and,
in fact, unnecessary for the majority of the cases.
Especially GMT time zone, bitrate: these could easily
be moved into what is normally known as "Advanced"
section.
Another suggestion is to conduct internal (within the device) card test:
would help to filter out those that won't fit.

I recently had an issue with the rear camera module of my Viofo A229 Plus, which stopped being recognized by the main unit. After doing some cross-testing with a friend's device, I was 100% sure the module itself was faulty.
​I contacted Viofo support, explained my troubleshooting steps, and their response was outstanding. Without any unnecessary back-and-forth or bureaucratic hurdles, they immediately approved the warranty claim. The replacement unit was shipped out on May 26th and arrived here in perfect condition on June 1st.
​The new camera works flawlessly. This is exactly how customer service should be. Fast, efficient, and professional. Highly recommended!

Great customer service. My problem was solved quickly.