Viola Hair Extensions Reviews 

202
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the fast delivery times and the dependable shipping provided by the courier services. Many buyers frequently appreciate the smooth online purchasing process and the soft, natural feel of the hair extensions. Consumers frequently mention that the items last a long time and maintain their excellent condition over many months. Some reviewers were not happy with customer service and stated experiencing very poor communication when attempting to resolve issues. Others noted problems with product consistency, mentioning that certain batches tangled easily or lacked the expected density and quality.

What people talk about most

Product

Customers had ambiguous experiences with product, with many reviewers praising the soft texture, beautiful... See more

Quality

Users describe satisfaction with quality, frequently praising the hair for being soft, long-lasting, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive quickly... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Service

Consumers find service to be positive, highlighting incredible quality, beautiful colors, and lightning-fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given 5 stars but the product I wanted 16v nano tip extensions 12" was out of stock for months and so I had to end up purchasing the longer length, which was more expensive. I email viol... See more

Company replied

Rated 5 out of 5 stars

Had an issue with my first order and payment but this wasn’t the company’s fault but they were amazing at responding quickly and providing reassurance! Shout out to Tilly who dealt with this. I then p... See more

Company replied

Rated 5 out of 5 stars

Been purchasing viola hair extensions and hair care products for the last 4/5 years and would never use anything diffrent, their hair is always amazing and would last longer than the 9 mths I change b... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and and have been wearing viola extentions for 3 years now would not buy from anywere else tje quality is amazing they last so well. Dont evwn notice them shedding or breaking off alway... See more

Company replied



Company details

  1. Hair Product Store
  2. Hair Extension Technician
  3. Hair Extensions Supplier

Written by the company

We provide high-quality 100% Remy human hair extensions across a wide selection of colours, types, lengths, and weights. Enjoy fast same-day dispatch, secure online payments, and products trusted by professionals. We’re committed to quality, reliability, and excellent customer service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(202)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Haven’t received item

Haven’t received item

December 8, 2025
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Hi Ashleigh,

I'm so sorry you haven't received your parcel! It looks like it was marked as delivered on the 9th of December. If you are still yet to receive it, please reach out to our customer service team so that we can fix this for you:

support@violahairextensions.co.uk

- The Viola Hair team 🩷

Rated 5 out of 5 stars

Excellent Customer Service, Fantastic quality of products!

Very happy with our recent purchase from Viola Hair Extensions. Quality if the hair is amazing, client is very happy with the outcome. Thank you for excellent customer service and precise delivery times.

November 18, 2025
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much! We’re so happy to hear you loved the hair and that everything arrived on time. We appreciate your support 🤍

Rated 3 out of 5 stars

postage is very expensive

products are really good unfortunately £9postage for few grams of tape is crazy😞

December 1, 2025
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thanks so much for your review! We hear you on the postage, courier rates can be frustrating, and we’re always looking at ways to improve this!

Rated 5 out of 5 stars

Beyond perfect

Great quality, silky but naturally looking hair. Amazing quality not even comparable to other brands🥰

November 21, 2025
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Reply from Viola Hair Extensions

Wow, thank you! 🌟 Knowing our hair stands out for you means everything. Enjoy those flawless locks! 💁‍♀️

Rated 5 out of 5 stars

Definitely recommend - great hair

I’ve used viola a number of times and always been impressed by the quality of the hair. Personally I think for the quality you get and the length of time it lasts, the price is very fair also. Delivery always very fast too.

November 18, 2025
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Reply from Viola Hair Extensions

Ahh this made our day! 💕 So happy you’re loving the hair every time! And yesss to fast delivery… we don’t mess around 😌

Rated 2 out of 5 stars

quality of hair disappointing

Hi, order was quick, however quality of hair has reduced since my last order. Disappointed with quality

November 17, 2025
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Reply from Viola Hair Extensions

Thanks for letting us know! Happy the delivery was quick, but so sorry the quality wasn’t what you expected this time. That’s not how we want you to feel. Please drop us a message/email so we can look into this for you!

Rated 5 out of 5 stars

I love this brand

I love this brand! I have using them now for 5 years!
Overall 1 problem, emailed and they changed the hair! Which is brilliant going!
The hair is so thick root to tip! I and the colour section is on point!

November 17, 2025
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Reply from Viola Hair Extensions

Wow, thank you so much for sticking with us for 5 years! 🥰💛 We’re thrilled you love the hair and that our team could sort the issue quickly for you as that’s always our goal! You’re amazing, thank you! ✨

Rated 1 out of 5 stars

No idea what the hair is like- still…

No idea what the hair is like- still not delivered by DPD!! First delivery attempt and the driver said I wasn’t here? I was waiting! I uploaded photos of my location, directions etc and actually waited on the road for him to deliver and then my phone updated that I was unavailable again!! I definitely puts me off ordering hair from Viola as I have had to let my client down again and rearrange the appointment twice- fingers crossed for a delivery tomorrow 🙄🙄

November 18, 2025
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Reply from Viola Hair Extensions

We’re so sorry you’ve had this experience with DPD, that’s incredibly frustrating, especially with clients booked in. We’ll do everything we can to help get this sorted. Please contact us directly so we can look into it for you!

Rated 1 out of 5 stars

Don’t waste your money

I wanted to get human hair extensions to get my hair done with and heard good things about viola hair BUT did not look at the bad reviews. I had them in for 5 minutes and they knotted so easily, fast forward a week and they’re terrible. I think maybe they get them from a different place because the reviews use to be different. I went on a walk outside and when I came in I could smell wig hair, synthetic wig hair like €3 ones from the shop. That’s never happened with other extensions in the past, they mix their hair with synthetic and claim to be all human hair. They have held up terribly and I was hoping to keep these good for the next year getting them put back in. NOPE. DONT WASTE YOUR MONEY

September 26, 2025
Unprompted review
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Reply from Viola Hair Extensions

Hi,

We’re sorry to hear that you’ve been disappointed, and we completely understand how frustrating this must feel. We would like to clarify that our hair is 100% human hair and not mixed with any synthetic fibres.
We’d like to investigate the issues you’ve experienced, but we’ll need your order details and the specific product information to do so.

Please reach out to our support team with your order details so we can review this and work towards a resolution for you!

Thanks, The Viola Hair team

Rated 5 out of 5 stars

Really easy process purchasing tape in…

Really easy process purchasing tape in an extensions. Lovely quality, always feel like viola hair with proper care lasts. Courier services was great to, regularly update and arrived in no time

November 17, 2025
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much for your lovely review! We’re thrilled you’re loving your new extensions 💖

Rated 1 out of 5 stars

I have now stopped buying from Viola…

I have now stopped buying from Viola the blonde hair matts after one wash, as this has damaged my own hair. Before this happened, the previous batch would break when brushed, and sections would mat. hundreds of pounds wasted

July 24, 2025
Unprompted review
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Reply from Viola Hair Extensions

Hi there,

We’re really sorry to hear about your experience. This isn’t the outcome we want for any customer, and we’d like to investigate what happened with your hair. If you can contact our support team with your order details, we’ll be able to review this properly and see how we can help!

The Viola Hair Team

Rated 5 out of 5 stars

I’m shocked at all the negative…

I’m shocked at all the negative comments! Iv had viola hair for over 2 years and never had a problem it always last me upto a year with many lifts from it.

November 6, 2025
Unprompted review
Viola Hair Extensions logo

Reply from Viola Hair Extensions

So happy you’re pleased with your extensions! Thank you for choosing us 💕

Rated 5 out of 5 stars

My extensions have lasted well over a…

My extensions have lasted well over a year, keeping their length too. I use argan oil and sulphate free shampoos and conditioner and heat protection spray to look after them. Never had nano extensions that have lasted this long in such good condition. Would definitely recommend and buy from here again.

September 29, 2025
Unprompted review
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you for your lovely review! We’re so happy your extensions have stayed in such great condition and that you’ve had such a long-lasting results 🥰

Rated 5 out of 5 stars

Excellent quality

I have viola hair extensions (2 packs of genius tiny weft) and I love them. I was apprehensive to order viola hair extensions due to reading all the bad reviews and the fact I needed blonde hair. However, I followed my stylists advice and I couldn’t be happier. They are really good quality (had them in about 6 months now), they are soft and I don’t have any issues with tangling or matting etc. I followed the after care recommended by my stylist and although I don’t use the viola products as they don’t suit my natural hair, I do use products specifically made for hair extensions (sway) and ensure I oil the hair daily and use heat protection. I will definitely get viola hair extensions again but won’t need to order new ones anytime soon as my current extensions are still in perfect condition.

September 27, 2025
Unprompted review
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much for your lovely review! We’re thrilled your Genius wefts have stayed soft and in great condition, so glad you’re happy with them! 💛

Rated 5 out of 5 stars

Viola Secret Tapes are amazing!!!

I’ve been wearing extensions for over 20 years, and honestly thought Rapture were the “best in the market.” How wrong was I! After switching to Viola Hair secret tapes in Chocolate Brown, I’ll never look back. The quality is beyond exceptional – one full set lasts me over 18 months, whereas with Rapture I’d have gone through at least two sets in that time.

The difference is incredible: Viola hair never dries out, never slips, and I get nothing but compliments on how natural and glossy my hair looks. People genuinely can’t believe they’re extensions. The tapes are so discreet, they feel like my own hair, and they’ve completely raised the standard of what I expect from extensions.

I honestly don’t understand the negative reviews I’ve seen – perhaps it comes down to how the hair is looked after. With the right care, Viola stays flawless, and I say that as someone with two decades of extension experience. For me, nothing comes close to this brand.

If I could give it a 10, I absolutely would. Viola isn’t just better – it’s in a league of its own. These were fitted by the fabulous Rachel, owner of Pretty Hair and Beauty, Redditch

September 20, 2025
Unprompted review
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you for your amazing review! We’re so happy our Secret Tapes have been such a game-changer for you. Hearing that they feel natural, last so well, and earn you so many compliments truly means the world 💕

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