I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... See more
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I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... See more
Company replied
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... See more
Company replied
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... See more
Company replied
Company details
Written by the company
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contact info
Denver, 80230, Aurora , United States
- +14156499398
- info@viossi.com
- viossi.com
3.3
Average
171 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The Shirt I ordered was a medium and…
The Shirt I ordered was a medium and very tight.
I requested by email to exchange it for a (Large) size.
Representative Josh, responded that there is a no return policy. Which I was unaware of and did not see that policy when I ordered the shirt?
UPDATE
Good news Josh emailed me back a link to exchange shirt.
May 29, 2024
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Suit was a little small
Suit was a little small. Return process is not the best.
Update: I still haven’t receive a refund although a email was sent stating a refund was processed. The amount of the refund shown was $1.01 which isn’t the full amount expected.
May 13, 2024
Delivery time is way too slow .
May 7, 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your feedback that the delivery time was "way too slow."
We want to clarify that our standard shipping policy, including the expected delivery timeline, is clearly stated on our website and was available in all email communication regarding your order. Customers are made aware of this timeline at the time of purchase, and UPS tracking confirms delivery based on the advertised shipping timelines.
In the case of your order, #9683, the team took the following steps:
When you contacted us saying you had not received your suit, the team immediately confirmed the order number and provided you with the UPS tracking link (1ZF7W8060414023816) showing the package was successfully delivered.
The team then advised you to reach out to UPS to file a claim and investigate the delivery issue.
We strive to ensure timely delivery, but once the package is with the courier and tracking confirms delivery, any issue locating the package must be handled directly with the shipping carrier.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
The suit very very nice and it fits me…
The suit is very very nice and it fits me perfectly spontaneous, however am not happy about the delivery description because I got charged 65 USD for delivery which was going to make sense only if I was notified during the time I checked out my product, anyways I am very very happy to recommend more Gentlemen who would want to buy a suit that costs as much as it’s worth.
May 15, 2024
STAY AWAY FROM THEM
STAY AWAY FROM THEM. WHO CHARGE 20% RETURNS FEE FROM A $400 SUITS, PLUS SHIPPING. THE SIZE ARE NOT US STANDARD SIZE SUITS, IF YOU ARE 42 YOU NEED TO ORDER 48 MAYBE IT MIGHT WORK.
May 2, 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong feelings regarding the 20% restocking fee, the shipping costs, and the fit of our suits.
We want to clarify that our return policy, including the 20% restocking fee, is clearly advertised on our website. This fee is standard and necessary to cover the costs associated with processing, inspecting, and restocking returned items.
Regarding the sizing, we clearly advertise that our suits are slim fit and we provide detailed measurements in our size chart here: https://viossi.com/pages/size-chart to ensure customers select the correct size based on their body type and preference for a slim cut, which often requires sizing up compared to traditional fits.
The team received an inquiry from you via email regarding a suit for your wedding and immediately followed up with a clarification question on the specific color you were interested in on April 13, 2024. We received no further communication from you after that response, meaning the team was unable to provide any further sizing guidance for you.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
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Unexpected surprise
I received a suit that was mislabeled in size which happened to be a final sale. Final sales are that, final. No return or exchange. After talking with Josh and explaining the situation, he and his team corrected the error, exchange the suit and gifted me a dress shirt to compensate for the error. I was pleasantly surprised. I remain a happy and faithful client.
May 10, 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your disappointment that the suit was not your size, which resulted in a less-than-ideal experience for Order #9586.
We want to clarify that our suits are indeed designed with a slim-fit cut, as clearly advertised on our website, and we provide detailed garment measurements in our size chart here: https://viossi.com/pages/size-chart.
Here is what the team did to assist you:
- The team immediately reached out to you on two occasions to confirm the sizing after noticing a potential discrepancy based on your provided height (5'10") and weight (172 lbs).
- Our fulfillment specialist advised adjusting your jacket size from US 36 to US 40 to ensure a better overall fit with the pants you would require.
- We explained that the suit you requested (US 36) would have come with W30 pants, which would not have worked with your required W38 size.
- When you reported the size issue after delivery, the team promptly requested photos of you wearing the suit to better understand the fit issue and discuss further options with the fulfillment team.
We were committed to ensuring the best possible fit for you, given the measurements you provided and the nature of our slim-fit cuts. Since we did not receive the requested photos, the team was unable to move forward with further solutions.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
The best place for suits.
To be honest, I was unsure how my experience would go with Viossi. But, seeing that they had some of nicest tuxedo's available for purchase I decided to give them a go. After buying the tuxedo of my choice, I waited about a week or so before it arrived. Upon trying it once it arrived, I jumped for joy! This suit fit perfectly! The sizing is spot on and the details in the online pictures match what arrived. They also gave me a Bowtie and a garment bag, which I was not expecting but appreciate a lot. I will be buying all of my suits from Viossi going forward.
May 2, 2024
Unprompted review
Very fast and responsive
Very fast and responsive! Suit was as pictured and they had someone to double check measurements (which I had wrong) and still got it here fast with alterations. 2nd time using them and hasn't failed yet!
May 2, 2024
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I love my 2 new blazers
I love my 2 new blazers. I have received many compliments. The fit is perfect for me. The deliveries were very timely and communications excellent. I will be ordering more.
April 24, 2024
This purchase is my second from Viossi
This purchase is my second from Viossi. Outstanding customer service. Love the quality of the cloth, I of course needed some alterations but I am pleased with the purchase. I’ll be back.
April 30, 2024
I ordered a suit that was on sale
I ordered a suit that was on sale, and Viossi shipped it fast in 8 days the suit was delivered I tried but the jacket was kind of small so I contacted them for an exchange, and the return policy is kind of crazy the suit in promo does not have return or exchange unless you paid $100 return fee it's kind of annoying but it is what it is. The nightmare started after paying the $100 they sent me an email with a bunch of useless instructions to return the suit and I had to pay the return shipping. Then they disappeared for a week and after many many emails, they responded I thought I was going to lose my money finally after 15 days of annoying them, they shipped the exchanged suit which again the jacket runs a little bit small
The logistics in this company are ridiculously inefficient and expensive, the customer service is really bad, and hard to contact them seems like they just work from Tuesday to Friday
For the price, The suits are very good, and they are made in Turkey not in Italy like they posted in the Facebook ads
April 4, 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong feelings regarding the exchange process for your Order #9447, including the inconvenience of the fee, the time required for the exchange, and the final fit of the suit.
We are pleased that you found the suits to be very good for the price and we are proud of our suits crafted in Turkey, which is clearly communicated and we have never claimed our garments were made in Italy.
Regarding your exchange for the sale suit, we want to clarify the steps the team took to fulfill your request:
The suit you purchased was on sale/promo, meaning it was subject to a strict return policy where returns or exchanges were typically ineligible.
The team made an exception for you, allowing the exchange for a $100 fee, which covers the cost of processing and shipping the new suit.
The team promptly provided you with the invoice to pay the fee and immediate return instructions via a detailed PDF attachment after you confirmed payment.
When you raised concerns about the timeline for your wedding event (May 3), the team escalated your request to the warehouse to speed up processing.
The team confirmed receipt of your returned suit's tracking number and assured you the exchange would be shipped out, eventually confirming it was sent via FedEx with tracking number 776155399485 and that it would arrive before your May 3rd deadline.
While we understand the process was longer than you expected, the team remained committed to resolving the non-exchangeable sale item and expediting your replacement suit, which was the correct size up as requested.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
I am very satisfied with my purchase
I am very satisfied with my purchase. Product true to size and same as the picture. Thank you Viossi😘😘😘
April 17, 2024
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EVERYTHING WENT WELL,
April 24, 2024
Poor communication
Poor communication, package didn’t arrive within their shipping policy timeline, had to buy a suit locally in time for my event, now they want to charge a $60 return fee.
April 24, 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your frustration regarding the communication, the shipping timeline, and the return fee for Order #9525.
We want to clarify the timeline of events for the benefit of all customers:
Order Placed: You placed your order on Monday of the previous week, and the sizing was confirmed on Wednesday.
Sizing Clarification Required: The fulfillment time was delayed because the team needed to confirm a discrepancy regarding your requested pants size (US 31 waist) based on the provided weight, which required a response from you before the order could be processed. The team initially reached out on Thursday.
Shipping Delay: While we understand your order was needed for a Saturday event, the order was handed to the courier after you requested a cancellation, resulting in the item shipping after your event. We apologize that the shipping partner's status update was delayed.
Return Fee: The fee you are referring to is a standard restocking fee, which is applied to all returns for refunds. This fee helps cover the costs associated with processing, inspecting, and restocking the item.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Great quality suits, highly recommended
This was the second time ordering from viossi and it was an even better experience. The material was high quality and the fitting was spot on.
April 17, 2024
Productive
The customer service employee are very quick to help to answers all my concerns very productive and convinced thanks to Jose he did a very good job. My suit came and fit well love your suit and I will recommended my friends to your company
April 9, 2024
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Superior!
I love the suit! They were nice enough to give me an extra gift for my wedding! Thanks Viossi Team!
April 15, 2024
Need refund and no one has responded
April 9, 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your concern about needing a refund and not receiving a response.
We want to clarify that you initially reached out to the team for an exchange because the suit was too small and you needed a bigger size right away for an upcoming event. To address your urgent request, the team immediately responded and advised you to file an instant exchange through our return portal: https://viossi.com/apps/redo/returns-portal#/login. This was intended to allow us to ship a new tux immediately on the following Monday.
However, the team did not receive a response from you to proceed with the instant exchange process. We were unable to move forward without your confirmation through the portal.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
newer again
They sold me modern fit suit and on the site was slim fit, when I tried to return it they say no, because it was on sale. That's false advertising and my lawyer take care of that.
April 4, 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello,
We do apologize for any inconvenience caused.
We are fully opened to discuss and provide solution to our customers if they encounter any issues.
Indeed, there modern fit written on the suit, however, we never had any complaints so far as slim fit / modern fit difference 1/2 cm (I am talking about our collection). I can assure that our products quality, shipping and sizing are fully same as provided on the listing.
We approve your return, waiving 20% restocking fee (you will get full refund for the item).
Kindly file a return request and ship item back to us. Joshua, from customer support will assist you.
If you have additional questions, feel free to email at sales@viossi.com
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