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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, finding it to have poor odds and games perceived as unfair or with unfavorable outcomes. Customers also reported issues with payments, noting that while deposits were quick, they experienced difficulties with withdrawals, and some accounts were closed, particularly after users had experienced wins. The products, particularly slots, were criticized for low Return to Player (RTP) rates and a lack of significant wins or bonuses, leading to a feeling of being ripped off. Additionally, the prices were considered among the worst in the industry, and customer service was frequently described as unhelpful, unresponsive, and having a bad attitude. However, some customers also mentioned positive experiences, such as quick deposits and withdrawals, good odds on sports betting, and enjoyable gameplay. A few people were satisfied with the slots, finding them to have decent RTPs and offering good wins.

What people talk about most

Website

Consumers express significant dissatisfaction with the website. Many reviewers describe it as "awful" and... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report that while deposits are... See more

Product

People report negative experiences with the product, specifically the games and virtual racing platform. Many... See more

Price

Reviewers highlight negative aspects of price, with many expressing strong dissatisfaction. Customers report... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Decent betting site with lots of promotions. If you start doing too well and are able to pace yourself, they will remove your access to promotions and free games, with no explanation. Obviously you ca... See more

Company replied

Rated 2 out of 5 stars

It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines... See more

Company replied

Rated 1 out of 5 stars

If you win a few bets, Virginbet would restrict your account without telling you and put all sorts of restrictions on your account. No promotion, NO BOG etc. They even bother to inforn you of these re... See more

Company replied

Rated 1 out of 5 stars

They used to be good, but have got VERY complacent. The big boys constantly offer a cycle of free loyalty bets depending on the amount of business you give them. Virginbet simply don't bother.... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There is no brand I despise more than…

There is no brand I despise more than Virgin. I hate Virgin with a passion. I had Virgin Media and it was the worst experience ever. But I opened a Virgin Bet account and after a few weeks of being £70 up they effectively closed my account. You can see it in the comments lots of people have experienced the same. What a vile company you are.

May 26, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mich, thanks for the review. If you need any clarification surrounding your account, then please feel free to contact our Customer Support team - Virgin Bet

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Rated 1 out of 5 stars

The slots are rigged to death had…

The slots are rigged to death had nothing but losses over months now I'm over 4 grand down bonuses are virtually none existent played for over two hours one time to hit a bonus and get £10.45 back after eating a few hundred quid the monthly and weekly games are terrible the weekly your lucky to get 5 spins and the monthly after losing all month get 6 spins and the weekly and monthly go on how much you've lost it's not random luck either

May 25, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hi Kez

Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Virgin Bet

Rated 1 out of 5 stars

Worst site to play

Worst site to play. Rated bad for a reason. 8 £1 bonuses on ‘fishing Christmas pots of gold’ 9 out of 10 spins empty on 6 and 16 out of 20 empty on 2. You’ve got absolutely no chance to get anywhere on here. Every different game gives the same outcome. ‘King Kong even bigger bananas’ doesn’t let you get a thing. lucky if you see any kongs for a bonus. I could list every game. ‘Major’ and mega’ always coming out. You can see on different games they will never be collected because you can see there is nothing showing going past in the row to be collected!! You’ve not got a chance. They will always be the only winners. Reading all the other reviews just proves everyone is the exact same. Reply with the same ‘random generated’ nonsense. Every random generated spin for every player is the same empty bonuses? :)

May 25, 2026
Unprompted review
Rated 2 out of 5 stars

Been smooth sailing til recently

Been smooth sailing til recently. Their promotions are misleading and there customer service is poor. Don't even try to resolve the matter. I had a bet £20 and get £20 in free bets (£10 instantly and £10 for the world Cup) but I only received £5 in free bets and when contacted support there saying it was only £10 in free bets which I didn't see because that specific one wasn't there. Would avoid

May 20, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Davy

Thanks for taking the time to leave your review. We're always happy to review the promotion with our support team if you'd like to reach out via live chat or email for further assistance.

Thanks

Virgin Bet

Rated 1 out of 5 stars

Virgin Bets is 100% scam

Virgin Bets is 100% scam, I have exclusively used Virgin bets for the past month and I haven't won a single cent after spending 1000's, when you deposit your funds don't even go up, when you get bonus spins you win nothing. This casino needs to be audited and closed down as they are definitely not following regulations, I don't care what they say about random number generators that's a absolute load of lies that they would like you to believe, My experience with this casino is dissapointing and I'm not basing it on just 1, 2 or 3 or even 4 or 5 deposits and straight losses, it's a on going thing, right after I called them out in the initial review I wrote they disabled my account which proves that they have something to hide.

May 21, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Chris

Thanks for taking the time to leave your review.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

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Rated 1 out of 5 stars

If you win a few bets

If you win a few bets, Virginbet would restrict your account without telling you and put all sorts of restrictions on your account. No promotion, NO BOG etc. They even bother to inforn you of these restrctions until you face them. Stay clear of this website. ODDS offered are poor mostly on the website.

April 11, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mo, thanks for the review - Virgin Bet

Rated 1 out of 5 stars

Don't waste your money

I've been with this site for a while now , absolutely loved it until 2 days ago they closed my account I haven't done anything, literally nothing . I deposited and played that day and later on tried to log back in and was denied access. When I asked them to give me a reason they basically said no
I don't understand how this gambling site do this and get away with it

May 18, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mamido, thanks for the review and the important feedback - Virgin Bet

Rated 1 out of 5 stars

All of the Sudden, I’m not allow to bet in Virgin bet

I used to bet in Virgin as the odds are fair and very easy to use interface… one day, all of the sudden I no longer can place special offer, and not able to place bet as ‘excess limited’
Very weird! All I can do is to withdraw money.

May 10, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Escher, thanks for the review and sorry to hear this. Please contact our Customer Support team and they will be happy to check your account for you if you require clarification! - Virgin Bet

Rated 1 out of 5 stars

Poor all round

They used to be good, but have got VERY complacent.

The big boys constantly offer a cycle of free loyalty bets depending on the amount of business you give them. Virginbet simply don't bother. If you're very lucky you may get a £5 free bet builder on a Sunday. They don't reward repeat business or loyalty at all.

The website frequently crashes and often information they give about a race is wrong. If you raise it they point to a term in their business terms which basically says "tough sh!t" Their virtual racing platform is awful, constantly shows wrong info and most winners are over 20/1 so you have no chance.

In short, they're fine for a "couple of times a year punter" If you regularly use online bookmaker, they need swerving as your loyalty means absolutely zero to them

May 18, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Paul, thanks for the review and valued feedback - Virgin Bet

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Rated 1 out of 5 stars

I've been a customer of Virginbet for…

I've been a customer of Virginbet for years and all of a sudden they closed my account for absolutely no reason the spineless site !! And tbh I wouldn't have given them a star at all

May 18, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Andy, thanks for the review. If you need any clarification, please do not hesitate to contact our Customer Support Team - Virgin Bet

Rated 1 out of 5 stars

Appalling.

Appalling.
Provided with various documentation and they closed the account when I raised my limits.
Obviously just want small time losers as members

May 18, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey David, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Shocking play multiple times a week…

Shocking play multiple times a week this site.

Solitair never pays a completed game.

Games never pay a bonus or 5 of a kind.

Awful site

May 18, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Kelly, thanks for the review and sorry about your experience. If you have any specific technical issues then please contact our Customer Support team for assistance - Virgin Bet

Rated 1 out of 5 stars

Absolute thieving scumbags don't go…

Absolute thieving scumbags don't go anywhere near this site

May 16, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Omar, thanks for leaving your feedback and giving us a try. We're sorry to read that your experience wasn't as positive as we'd hoped it would be. We will take your comments on board and work on it. - Team Virgin Bet

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Rated 1 out of 5 stars

TANAKA from Virgin Bet - Vile Experience

Loyal Customer with Virgin Bet.

However after my experience with Tanaka on 16 May via Live Chat.

I will be leaving them very soon.

This Person was refusing to listen to anything I said and Threatened me twice to try and twist the situation.

It took over 30 minutes to raise a Complaint and even when this was finally done, this person did not acknowledge a single thing.

Stay away from Virgin Bet.

May 16, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey KING, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Significant Drop Off

Sad to see how far the games have fallen, specifically over the last 12 months. From one of the few fair sites out there, current experiences are nothing of the sort. Advertised RTP and general table odds are a million miles from actual returns. In game experiences deliver repetitive losing outcomes, most of which are easily predicted. I even had a play on googles random number generator and it put this site to shame when comparing returns - on 4 different occasions, too! There is only one winner here and it will never be you.

May 14, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey, thanks for the review. All our games operate fairly and in line with regulations. For more information on how these work please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Rated 2 out of 5 stars

Bit scammy

Decent betting site with lots of promotions. If you start doing too well and are able to pace yourself, they will remove your access to promotions and free games, with no explanation. Obviously you can work out the reason.. You're not not hooked enough and blowing lots of your own cash. Bit of a shame.

May 11, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Jeremiah, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 5 out of 5 stars

Excellent best odds guaranteed you get …

Excellent best odds guaranteed you get your bonus everything there say there do big thumps up from me

May 10, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey John, thanks for the fantastic review. It makes us so happy to hear you are enjoying our site/app! - Virgin Bet

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Rated 1 out of 5 stars

The worst site I’ve actually encounter…

The worst site I’ve actually encounter 500 quid down and am being truthful now not one bonus what so ever it was honestly dead spin after dead spin it rinsed me now am actually done now with this site avoid at all cost as you will loose every penny you have and not get anything in return

May 8, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey, thanks for the review. All games operate fairly and are fully regulated. Wins are never guaranteed with any bet or wager. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Rated 1 out of 5 stars

The worst gambling sites ive ever used…

The worst gambling sites ive ever used ive got to wait 1 to 3 days for my withdrawal dont gamble here still haven't received my withdrawal

May 5, 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Ben, thanks for the review. We aim to process all withdrawals within 24 hours, once processed its then down to your bank when the funds are credited. Please note that the recent bank holiday weekend would have caused delays - Thanks Virgin Bet

Rated 1 out of 5 stars

Misleading pretend to give u Bere dolla…

Misleading pretend to give u Bere dolla so u get hyped from young then people try vibe cus your dumb no sex for no one if u do u will be disturbed in the head and bed and don't eat to much food form outside creat ya self for ya health dont trust no one not even ya mom dad bro friends so called anyone no no no don't do it broooos

May 6, 2026
Unprompted review

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