Virgin Bet Reviews 3,888

I joined VB as a backup to my other Horse Racing site and they're pretty good once you work out how they work. The main drawback is that they don't offer 3x the odds one winner in the Lucky 15s so it's crazy using VB for this purpose. That aside, everything works well. Avoid playing their games at all costs, as you will surely lose. This is the only site that will happily let you top up 60+ times without giving you a dime in return. How they get away with this is anyone's guess, but I guess they're cutting back in anticipation of the tax hike in April. Having said all of that VB is still one of the better sites out there.

They limited my account so I couldn’t use it because I hadn’t had a bet for a while. Never known a gambling site do that before. There’s plenty of better gambling sites out there though.

What a crock of SH1T this site is a scam! Bonus round in big bass gave £2.44 after taking £45 bet money. Don’t think by saying you use the same regs as other site is a load of crap. Please don’t use this site it’s a scam. I play on many sites and get much better returns. They have such low payouts it’s criminal. I won’t use this site ever again. I have tried this site many times and never got close to to a payback on my stake let alone be up on my bet. I understand gaming and it’s a risk but every time I move played I lose I’m not talking once or twice bit every time. This site is only here to take your money and you’ll never get close to a win that you can walk away with a small win. I’ve spent hundreds or trying to prove to myself it was a run of bad luck. I play on coral, Ladbrokes, and gala never on these other site have I lost so much with nothing in return. Please be warned. Virgin bet isa scam! I’d gone my contact details here of it was allowed so I can give more detail. Oh also you can’t withdraw under £10 so if you have credit and want less than a £5 back forget it. They don’t allow it whereas other site you can withdraw all your funds.

Bad customer service they put a spend limit on my account without permission and win rate has gone down and problems logging in since they have done so. Surely if I want to gambling then I happy to loose money but restricted in doing so.

I had so much faith on this site,but I am really disappointed. Shite beting site

I don’t understand why punters bet than on this website.. The prices are one of the worst in the industry. If you are a punter please take the time to look at other betting websites for much greater value and much better selection of markets.

Atrocious. I placed 2 bets, one of £4 and one of £5. Both lost. I am then shut down with no explanation nor any way of getting one. Just don't bother with these guys, they are utterly woeful

I had a £1 free bet @ 24/1 on Kilmarnock to win (2 up) ✅ and Cvancara of Celtic to be booked ✅ Instead of paying out a measly £24, they refunded me a £1 free bet as Cvancara did not start the match, citing ‘terms & conditions’. £24 is not a lot of money to me, and certainly not to Virgin Bet, but principally they have failed to pay out on a winning bet, on a technicality. If that wasn’t disappointing enough, the attitude of their live chat operator, ‘Mariia’ was extremely disheartening, telling me “Fab” when I expressed how disappointed in the settlement outcome I was. I assume sister companies such as LiveScore Bet etc will have the same unhelpful and detached operators as Virgin Bet. Please avoid at all costs, companies such as Ladbrokes, William Hill, Bet365 etc might not be perfect, but their customer service outshines this deplorable attitude by far. Would have given zero stars if possible.

Avoid these anchors happily take your cash wont pay out stick to sky

Don’t go on there stake £10 on selected slots And you get 10 free spins as you will lose and won’t win nothing and you will also win nothing on the free 10 spins play the lottery you will have more chance

the worest casino , they r robbing

I’ll say this once and once only because this is all this company are worth
No gambling company or any other company whatsoever have a legal right to tell a customer what the affordability level is
This is legal action. This is not legal action of a civil matter. This is legal action of a Supreme Court.
Virgin bet you have 72 hours to get my information off your system or I will shut you down if you think I cannot do that you have no idea what my capabilities are.
The number to call for your customer protection is answered by a useless, pathetic female female
You are vermin you are leeches you’re the most despicable unethical ignorant waste of life
You’re spineless you employ useless individuals who if they worked in a retail outlet wouldn’t last an hour.

I’ve already contacted customer service you pathetic useless individual
Let’s get one thing crystal clear if you had a retail outlet and spoke to your customers the way that you speak to them on live chat and the way that your email them
Shortly there after you would no longer remain vertical, do you understand where I’m coming from?

I sometimes play Virgin Bet's daily free games, but not every day. Usually, I win 5 free spins, which is the most common prize. Occasionally, I receive 10 free spins.

Since these games are controlled and not based on luck, last week I had one chance to win £10 and 50 free spins, but Virgin Bet didn't grant them to me. This week, I have one chance to earn 50 free spins, with tomorrow being the last opportunity.

I doubt Virgin Bet will award the 50 free spins, but we'll see. It's understandable for online casinos to profit easily, but it feels unfair that they limit free spins and deny wins, even though we never win from them. Despite never paying out, they still restrict customers from getting free spins easily.

Constant greed selective betting and piss poor service !!!

Only used sports betting , tried to login but nothing , e mailed support , they told me that my account was closed immediately , no reason given , why not tell me beforehand , totally unprofessional , absurd
Ken molloy

Received an email saying..
“After reviewing your account, you'll no longer be able to take part in any more promotions, including our free to play games”
Looks like they’ve spat their dummy out as I’ve not put any money in my account for a couple of months and using their free £1 bet every Sunday is too much for them.

absolutely awful, gave wrong internal match facts, i thought i was guaranteed win, nope apparently, probably spelt wrong,did not happen, never bet with this website again, customer service is none apparent, i feel ggod closing my account

Scam casino , everything is 100% fixed they should be banned .....BOYCOTH VIRGIN BET

Got a restriction on my account for absolutely nothing I've done all because I use the free bet on a Sunday and use the five day squad free game the most I bet on a weekly basis is around £1 pound and obviously it's not enough money for them to make joke

I am very disappointed with how Virgin Bet handled my responsible gambling complaint.
I experienced significant and rapid losses over a short period of time, yet no effective intervention took place. When I raised concerns, the way my complaint was handled felt cold and dismissive, which added further distress.
Although I followed the full complaints and ADR process, at no point did I feel supported or treated with empathy. The overall experience left me feeling unheard and dehumanised.
Due to the seriousness of my concerns, the matter has now been reported to the Gambling Commission, and I am also raising this with my Member of Parliament.
I hope Virgin Bet reflect seriously on how they support customers experiencing gambling harm, and how they communicate during the complaints process.
I did contact Virgin Bet directly and followed the full complaints and ADR process. Unfortunately, the outcome did not adequately address the responsible gambling concerns I raised, nor did it reflect the level of care or empathy I would expect when a customer is experiencing gambling harm.
This is why I chose to share my experience publicly. My review reflects my genuine experience and I stand by it.