I recently signed up for a virtual address with Virtually There, and the experience couldn’t have been smoother. From start to finish, Maya was wonderfully kind, patient, and attentive; she made every... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Have been using this service for a year now and when I had some issues with the website, I was looked after by Jack straight away. Very reasonably priced for the high level of service you receive when... See more
Company replied
Today was my first time registering for my own virtual office, and I thought it was going to be a daunting process but actually it was smooth as butter! They are at hand to answer any questions and I... See more
Company replied
The guys are helpful and the service is great but I just learnt that they’ve been sending me communications to an online portal that I knew nothing about. Those communications would have been better... See more
Company replied
Company details
Written by the company
Virtually There is the UK’s trusted provider of virtual offices, registered office addresses, and call answering services designed to help small businesses, startups, and entrepreneurs work smarter. With premium business addresses in London, Manchester, Birmingham, Bristol, Edinburgh, Leeds, and across the UK, we make it easy to protect your privacy, establish a professional presence, and stay compliant with Companies House requirements. Our secure online portal gives you instant access to your mail and services, backed by award-winning customer support and full AML compliance for peace of mind. Whether you’re running your business from home, expanding into new markets, or simply want to save time with our professional call answering partner, Virtually There is here to help. Join thousands of UK businesses who already trust Virtually There to manage their business address and communications so you can focus on growth.
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Contact info
Henleaze House, 13 Harbury Road, Henleaze, BS9 4PN, Bristol, United Kingdom
- 02034767792
- team@virtually-there.net
- virtually-there.net
Get a UK Virtual Office
4.3
Excellent
460 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignored cancellation request sent a…
Ignored cancellation request sent a year ago, billed for another year and threatened with lawyers.
April 1, 2026
Unprompted review
Reply from Virtually There®
Thank you for your review. We’ve looked into this account and unfortunately we cannot see any record of a cancellation request being received. There are no emails, calls, or contact logged against the account, and no activity from the contact details we have on file.
As per our terms, cancellations do need to be submitted through the correct process so that they are properly recorded. Without this, the subscription remains active and continues to renew.
If you would like us to review anything further, please do reach out to our support team and we will be happy to take another look with you.
Following a year long usage of services…
Following a year long usage of services my subscription has been cancelled with the reason that my country of residence has fallen under the HM Treasury’s guidelines for countries with high-risk for money laundering. And no, I am not from some third-world country, my country is in the EU, but I acknowledge that there might be risk associated with it.
However, note that these are just guidelines and not bans. I requested a check to be done on me, I am a honest person working for over a year and using this address, but it was simply refused to me. I expected the company to be a bit more understanding as the change of correspondence address everywhere is a lengthy process for me.
So my advice to people is don’t start using it if you are outside of the UK. Some day they might even put the US or Switzerland even under this list and just close your subscription. You are better off with putting the address of some relative or a simple mail forwarding service. Cheaper and more stable long-term.
March 28, 2026
Unprompted review
Reply from Virtually There®
Thank you for your feedback, we do appreciate you taking the time to share your experience.
We completely understand that this has been frustrating, especially after using the service for over a year and the inconvenience of needing to update your address elsewhere.
While we appreciate your position, as a UK regulated Trust and Company Service Provider we are required to comply with the HM Treasury and UK Anti Money Laundering regulations. These are not decisions we take lightly or apply on a case by case basis. We have to follow a consistent, risk based approach to remain compliant and to protect both our business and our clients.
Although these lists are often referred to as guidance, in practice they form part of the framework we must adhere to, and in some cases this means we are unable to continue providing services, regardless of an individual’s personal circumstances.
We do genuinely appreciate your time with us and wish you all the best moving forward.
Great experience
Setting up my virtual office for registering my limited company was incredibly easy. Everyone on the support team has been genuinely lovely, providing professional and timely responses throughout the process. The scanned post service is also an excellent feature that adds real convenience. I would highly commend their service.
February 9, 2026
Reply from Virtually There®
Thank you so much for your lovely feedback, we really appreciate you taking the time to share this.
Wishing you all the best with your new limited company, and if you ever need anything, we’re here to help.
Really easy to use
Really easy to use, transparent and efficient. Very impressed with the service.
March 20, 2026
Reply from Virtually There®
Thank you so much for your kind words, we really appreciate it.
Reply from Virtually There®
That's great to hear Rochelle!
Explained really well what works
March 9, 2026
Used there virtual answering service
Used there virtual answering service.
They charge me and don’t answer it just goes silent. They not easy to get hold of when you do speak to someone they cannot do anything they do not know anything. If you want to mash up your business use these guys.
March 16, 2026
Unprompted review
Reply from Virtually There®
Thank you for your review.
We have looked into this, and unfortunately, we have no record of you as a client of Virtually There. In addition, a telephone answering service is not a product that we offer directly.
Based on this, we do not believe this review relates to our business.
If you believe this has been posted in error, or if you do have an account with us under a different name, please do get in touch and we would be happy to look into this further for you.
Great efficient service
Easy setup, efficient and fast turn around and easy to use control panel, great service.
March 9, 2026
Reply from Virtually There®
That's great to hear, thank you Ray!
Great customer service and full of…
Great customer service and full of empathy towards businesses. Lovely company to have as a partner.
March 6, 2026
Reply from Virtually There®
🥰 Thanks Sumaira, for the kind words!
Reply from Virtually There®
Exactly what we aim for, so this is great to hear 💚
Reply from Virtually There®
Thanks Joesph 👍
Very pleased with customer service in…
Very pleased with customer service in setup, Jack was extremely helpful.
March 4, 2026
Reply from Virtually There®
We gave Jack a 👏, thanks for the feedback Paul!
Easy set up and nice interface
Easy set up and nice interface. Very responsive team if there are any queries.
March 10, 2026
Unprompted review
Reply from Virtually There®
Thanks for taking the time to leave us a review. We're happy to hear your feedback 💚
Very quick in scanning correspondence
Very quick in scanning correspondence. Highly recommended.
March 3, 2026
Reply from Virtually There®
Great to hear this feedback, thanks Sergio 📨
Poor, unprofessional, disorganised service
Poor service. They give you an attractive front end offer but by the time you add up mandatory add ons it’s expensive.
I’ve also visited to collect post and it’s a disgrace. Bundles of 100’s of letters that you are just pointed towards to sift through.
Edit: following a strange and defensive email sent privately in reply to my review I have revised the start rating down to a 1*.
March 1, 2026
Reply from Virtually There®
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.
Our virtual office packages are designed to be flexible, which means clients only pay for the services they actually need rather than a single higher all inclusive price. All optional services and pricing are shown clearly during sign up so customers can choose what works best for their business.
Regarding post collection, we aim to make the process as efficient as possible while securely handling a very large volume of mail for many businesses. Clients collecting in person are directed to their allocated section so they can quickly locate their items. That said, we appreciate the feedback and are always looking at ways to improve the collection experience.
If you would like us to review your account or discuss this further, please do feel free to contact our team and we would be happy to help.
The Virtually There Team 😊
My Experience of VT has been fantastic!
My Experience of VT has been fantastic!
Nothing but honesty, great support and flexibility with monthly options. Had some great support from Maya initially who helped me remove some extras i didn't need and then Jack G and Amin who carried on the great service. Appreciate the dashboard and how easy it was to selectively forward individual letters too.
February 18, 2026
Unprompted review
Reply from Virtually There®
Thank you so much for the lovely review. We really appreciate you taking the time to share your experience.
It is great to hear that the team were able to help get everything set up in a way that worked best for you. Maya, Jack and Amin will be very pleased to hear the shout out. We will be sure to pass on the high five. 🙌
We are also glad you are enjoying the dashboard and the flexibility to manage and forward your post when you need to. That control is something we have worked hard to make as simple and transparent as possible.
Thanks again for choosing Virtually There and if you ever need anything, the team is always here to help. 😊
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