Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact len... See more
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Fabulous company who reward loyal customers with the best prices. Super quick delivery and everything is always in stock. Well done from one of your oldest and longest and loyalists customers x
Always been super reliable and lovely place to order from, they're fast and usually include a small thank you gift of haribos! Would never change my contact supplier, delivery is genuinely next day as... See more
Very happy with my contact lenses quality and very speedy delivery. And sweet gummy treats in every delivery box. Just could be a smaller delivery packaging because it doesn't fit in my letterbox
Company details
Written by the company
Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.
VisionDirect.co.uk
Written by the company
- The UK's #1 Most Trusted Online Store
- With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
- Next Day Delivery - Free Over £59
- Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
- Customer Care 7 days a week
- Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
- Lens Replacement Service
- Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.
Free Returns
Has your prescription changed?
We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters).
FREEPOST RTLU-CJZT-ESAB
Vision Direct
Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB
Contact info
6 Camden High Street, NW1 0JH, London, United Kingdom
- 020 7768 5000
- help@visiondirect.co.uk
- visiondirect.co.uk
4.6
Excellent
112K reviews
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Always buy my lenses from vision direct…
Always buy my lenses from vision direct gave done for many years , great choice of lenses, keen prices with next day delivery
June 1, 2026
Great Prices, Fast Delivery, Every Time
I’ve been ordering my contact lenses from Vision Direct for years and they’ve always been consistently excellent. Their prices are very competitive, often better than other retailers, and delivery is incredibly fast – orders seem to arrive almost before I’ve had time to think about them! The ordering process is simple and reliable, which makes reordering hassle-free. As a nice extra touch, I always appreciate the little bag of Haribo included in the box. It’s a small thing, but it always puts a smile on my face. Highly recommended for great value and service.
Suggested title:
Fast Delivery, Great Prices and a Nice Personal Touch
May 27, 2026
Usual efficient service.
June 1, 2026
From placing my order
From placing my order, which is easy to do, lenses where received next day. Always great service 👍
June 1, 2026
Quick delivery and great prices.
June 1, 2026
Excellent service with free 24hr delivery
Excellent service, ordered lenses on Friday and they were delivered on Saturday less than 24 hours later - well packaged and they could have been put through the letterbox but Royal Mail decided to leave the packet on the doorstep
May 30, 2026
Best monthly lenses
Quick delivery and the lenses are brilliant also they were nicely packaged too.
June 1, 2026
May use AI-assist with repliesRead more
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Complaining after lens split after 4 days
After 4 days, one lens split - it's never happened before, and as it was a new pack, I still had two spare so I wasn't too worried - but the customer service approach and complaint policy is dreadful. No replacement lens is sent out, then I had to provide photo evidence (years of being a loyal customer doesn't matter) - then I get a partial refund for one lens, meaning because of a faulty product, I have to order again and pay postage again. It's pennies, but the policy stinks and its a really bad customer experience.
May 30, 2026
Reply from Vision Direct
Dear Heidi,
Thank you for bringing this matter to our attention.
We’re very sorry to hear that one of your lenses split after only a few days of use, and we sincerely apologize for the inconvenience caused as well as your experience with the handling of your complaint. We understand how frustrating this must be, especially with the additional costs you’ve incurred.
To investigate this further and assist you with a proper resolution, could you please provide the following details:
How many lenses have been affected?
Which power/lens type is affected?
Which eye is affected?
When was the fault first noticed? (Date)
Do you have photos of the fault?
Please provide the LOT number for the affected lens(es)
Once we receive this information, we will review your case thoroughly and work towards a suitable resolution for you.
We appreciate your cooperation and look forward to your response.
Kind regards,
Vision Direct
Great company
Great company. They keep you updated all the way and shipping is very quick. Great quality lenses & stock all the brands. Been using for years.
May 28, 2026
Everclear eyedrops from Vision Direct
I have been ordering everclear eyedrops from Vision Direct for some time. Always a good service. Delivery is prompt and efficient. Excellent customer service. Would recommend.
May 30, 2026
Excellent customer service and speedy delivery
The customer service is truly excellent. They are quick and professional in solving any issues and really do go above and beyond for their customers!
The lenses also arrive super fast!
April 6, 2026
Fabulous company who reward loyal…
Fabulous company who reward loyal customers with the best prices. Super quick delivery and everything is always in stock. Well done from one of your oldest and longest and loyalists customers x
May 31, 2026
Still haven’t received my order!
Normally excellent service but post office slow on this occasion. Received now
May 31, 2026
Reply from Vision Direct
Dear Michaela,
Thank you for your message regarding your order.
We sincerely apologize for the delay in the delivery and understand your frustration regarding the wait.
Upon checking, we can confirm that your order has now been successfully delivered on 06/06/2026. Please kindly check your delivery location or with neighbors if you have not yet received the parcel directly.
If you still encounter any issues locating your order, please let us know and we’ll be happy to assist you further.
Kind regards,
Vision Direct Team
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