Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a great service and so much cheaper than opticians. Jellies need to be less sporadic however
Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol
Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...
Company details
Contact info
9 Rockhill , Main Street, Dublin, Ireland
- 01 513 4141
- help@visiondirect.ie
- visiondirect.ie
4.4
Excellent
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery of my package was an absolute disgrace
There was a delay with my order being delivered. My package could have been stolen. The Courier took a photo of my package at my front gate and threw the package into my front garden just like they do in the American movies. This is a disgraceful way to make a delivery.
March 31, 2026
Reply from Vision Direct IE
Hello,
Thank you so much for taking the time to share your experience with us. We are truly grateful for your trust and for choosing us for your contact lens needs.
We are deeply and sincerely sorry to hear about the condition in which your order was delivered. Learning that your package was carelessly left unattended in your front garden is incredibly concerning, and we completely understand how this would cause frustration and worry, especially with the risk of loss or theft. This is far from the level of care and professionalism we strive to provide, and we are truly disheartened that your experience reflected otherwise.
Please allow us to reassure you that your feedback has been taken with the utmost seriousness. We are committed to working closely with our courier partner to address this matter and help prevent such situations from happening again. Your experience matters deeply to us, and we want to ensure that every future delivery is handled with the care and respect you rightfully expect.
We are genuinely thankful for your patience and for bringing this to our attention. Customers like you are incredibly important to us, and we value the trust you place in our service. It is our sincere hope that we can restore your confidence in us and provide you with the seamless experience you deserve moving forward.
Once again, please accept our heartfelt apologies for this disappointing experience. We truly appreciate your loyalty and the opportunity to serve you better.
Kind Regards,
Vision Direct
Delivery is great
March 31, 2026
Great price and exceptional delivery time
Very fairly priced contact lenses and delivery was so quick it was a pleasure ordering from Vision Direct.
March 30, 2026
Quick delivery, Good Product
Quick delivery, good product, exactly what I was looking for
March 30, 2026
Iv showed with vision direct for years
Iv showed with vision direct for years. They have always been prompt in delivery . Always high standard of contact lenses.
I never had to use the customer service until recently and they are excellent . Couldn't speak more highly of them
March 30, 2026
I have been ordering my contact lenses…
I have been ordering my contact lenses from Vision Direct for 6 years now and I can’t compliment them enough! So affordable for brands. I order them and they arrive the next day or 2 days later! So quick and always give a little packet of sweets in every order which is a nice touch :)
March 16, 2026
5 STAR SERVICE
I ordered the lenses and they arrived less than 24 hours later, excellent service and shipping!
April 3, 2026
Unprompted review
Good service and helpful.
March 26, 2026
Easy to navigate the website and prompt…
Easy to navigate the website and prompt delivery.
March 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.